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Holiday Inn Boxborough (I-495 Exit 28)

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Holiday Inn Boxborough (I-495 Exit 28)
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438 Reviews from our TripAdvisor Community

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Showing 436: English reviews
Williston, Vermont
Reviewed 1 week ago

The entire hotel is filthy. The rooms with "pool view" stink like chlorine and have evidence of mold. Many shoddy repairs to walls and ceiling. The bathroom, well, not good. We moved rooms twice. Three different rooms, all filthy. The last one was a suit, which was bigger.....and dirty. They host weddings, which they don't tell you until you check...

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Helpful?
Thank skihill2016
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for your review, and please accept my apologies for the inconvenience you suffered as a result of the issues you experienced. I understand how frustrating this must have been for you. I sincerely regret the disturbance, we do have rooms that are in quieter locations in the hotel and are always happy to move or...

Durham, United Kingdom
Reviewed 3 weeks ago

the best part was the staff, Elena had replied to my emails asking about the hotel and made arrangements for us. She come and introduced herself to me when she was on her shift. the room was exactly what I asked for and there was free coffee and tea in the lobby, best of all a tray of fresh baked...

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Helpful?
Thank ah66
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for choosing our hotel on your trip and also for posting a review of us. Thank you so much for your kind words about our team here at Holiday Inn Boxborough, we make every effort to make our guests feel at home. I am happy to learn that your room was exactly what you were...

Ottawa, Ontario Canada
Reviewed 3 weeks ago

This property has something for everyone. Gorgeous pool area with trees, chaise lounges, quiet atmosphere and an indoor pool. The very large banquet hall has a raised band shell like area and the Saturday night party looked very festive. There are many other large and small rooms which would be great for gatherings. The hotel looks as though it has...

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Helpful?
Thank pinky14
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for sharing your positive feedback with us and with your fellow travelers. We are very fortunate to have so many great reviews here on TripAdvisor, and I greatly appreciate you adding your experience. I am happy to hear that you enjoyed our pool and courtyard area and found your room comfortable. Thank you again for...

Reviewed 3 weeks ago

I stayed in this hotel last night and was completely impressed. The staff is outstanding...in particular, I would single out Juna and Krysta from the front desk. They could not have been more nicer to me. It was very busy this weekend due to a dog show, a Bat Mitvah, and a high school reunion so you can imagine they...

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Helpful?
Thank Jack H
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Jack H, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. I am very happy to read that Juna and Krysta took good care of you, I cannot wait to share your comments with everyone. As a team we certainly make every effort to deliver the highest...

Reviewed 3 weeks ago via mobile

We had a family function at this hotel and stayed overnight. Pretty and clean, the front desk staff Krysta and June were super friendly and helpful with all our needs. The bartender and restaurant staff were super friendly too. Had a nice evening here. I would recommend a function or stay here. Thank you

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Helpful?
Thank Heddy S
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for the great feedback you have provided. I am glad to know that you would recommend us to others. Thank you so much for your kind words about our staff and especially for mentioning Krysta and Juna in your review, they will be excited to read it! I appreciate the comments that you have shared...

RI
Reviewed 3 weeks ago

At this price point today, I expect the room to have a fridge at least, and usually a microwave. The desk told me some rooms do, some don't. I could accept the general shabbiness of the room (crumbling grout in bath for instance), but the heater is antique and so noisy it kept us up all night as it cycled...

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Helpful?
Thank RIexplorer
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for giving such a comprehensive review. First and foremost please accept my sincere apologies for your experience during your recent visit. You are right to expect better service from us, and from reading your comments I can entirely understand your disappointment. I can assure you that we have addressed your valued feedback with our restaurant...

Galloway, New Jersey
Reviewed 2 November 2016 via mobile

Extremely clean beds and towels. Beautiful and quiet location. Close to the highway. I actually stayed here 3 different times in October for business. The first visit I had a smelly room, turns out it probably was an animal room that they didn't get the smell out of. I think it's nice that people can take pets to vacations but...

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Helpful?
Thank Cathy F
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, It was a pleasure to welcome you as our guest, and we really grateful for all of your feedback. I am happy to see that you choose our hotel when in the area and that Tina was helpful and remembered you from before, thank you for mentioning her in this review. Even though some rates don't qualify...

Reviewed 27 October 2016

Pros: The location of the hotel was very convenient for the Boston area and the hotel was tucked back in a nice area which was still close and convenient but back in a wooded area that was nice. The staff was very helpful, courteous, nice and professional. The lobby and the conference areas we seen were well maintained, cleaned and...

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Helpful?
Thank Randy C
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Randy C, Thank you for giving such a comprehensive review, we greatly value your feedback as our guest. I am disappointed to hear that your room was not up to your standards or ours, please accept my sincere apology. I am glad that we were able to make some other aspects of your stay enjoyable and you found our...

Milwaukee, Wisconsin
Reviewed 20 October 2016

My stay here was not bad. The only problem was that when I got to my room, which was on the other side of the building and took a long time to walk to, the key card didn't work. So I had to go all the way back with my heavy bags to the front desk, and then back to...

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Helpful?
Thank Keith D
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Keith D, We really appreciate all of your feedback. I am really sorry that your key did not work and you had to go back to the Front Desk, I understand how frustrating this can be! We have phones located on each floor should any of our guests need any assistance. Unfortunately not all of our rooms are equipped...

Reviewed 19 October 2016

I stayed at this hotel for a conference and it was just wonderful. The room was great and the bed was so soft! It was just so bad that I had to leave the next day. This is a lovely property and great for professional gatherings.

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Helpful?
Thank Erin R
Elena M, Front Office Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Erin R, Thank you for your 5 Star review, I am happy that you thoroughly enjoyed your stay with us and found the bed to your liking. We couldn't agree with you more that having a good night sleep is essential! Thank you for your feedback, and we look forward to welcoming you back in the future! Kind Regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Boxborough is the #1 ranked Holiday Inn in Massachusetts for guest satisfaction!!! This 100% smoke free hotel offers quick and easy access off Interstate 495. Boxborough is a convenient meeting place that offers all the necessary amenities for your corporate and leisure needs, including free wireless high-speed Internet in public spaces, free secured Internet access in our guest rooms, indoor heated pool, exercise facility and full service restaurant and bar. ... more   less 

Additional Information about Holiday Inn Boxborough (I-495 Exit 28)

Address: 242 Adams Pl, Boxborough, MA 01719-1799
Region: United States > Massachusetts > Boxborough
Price Range: ₹ 7,399 - ₹ 10,454 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Boxborough (I-495 Exit 28) 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Holiday Inn Boxborough (i-495 Exit 28) Hotel Boxborough
Boxborough Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Boxborough (I-495 Exit 28) staff and other travellers.
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Questions? Get answers from Holiday Inn Boxborough (I-495 Exit 28) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Staff said there is a "new owner". Perhaps it will get better but for now, don't waste your money.”
 of 5 bubbles skihill2016, 1 Dec 2016 | Read review
“room 215 was great! some rooms have a balcony and I enjoyed having one.”
 of 5 bubbles M9400YLjackh, 13 Nov 2016 | Read review
“Rooms in back don't have elevator access. Interior facing rooms have less natural light”
 of 5 bubbles D1818OPkimr, 26 Sep 2016 | Read review
“Request a room with an elevator because otherwise you might not get one.”
 of 5 bubbles RebeccaMA, 12 Sep 2016 | Read review
“Again, I always suggest an upper floor room for privacy reasons. The upper floors are usually quieter.”
 of 5 bubbles 983dond, 1 Sep 2016 | Read review
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