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Sheraton Rockville Hotel

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Sheraton Rockville Hotel
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307 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Rockville Hotel
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Showing 301: English reviews
Virginia
Reviewed 23 October 2014

I usually love Sheraton because the beds are so comfortable and the club lounge is usually awesome. This time there was no sodas except sprite in the lounge no juice or coke and when I booked it online it said I could request a late checkout and they wern't full but I had to be out earlier than wanted for...

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Helpful?
Thank aymami21
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Traveler, It is so good to know that you expect your experience with Sheraton to be great! That is just as it should be and I am sorry that the hotel did not live up to that expectation. We should have done better for you and I hope that if you are in the area again you will give...

Pennsylvania, United States
Reviewed 19 October 2014

Room was great. Everything about it. However, we stayed on the concierge floor, hoping to take advantage of the available amenities. Wow. The food was poor, there was virtually no staff to check in, clean, or follow up. The refrigerator was not cold, the appetizers on Saturday night were, quite frankly, embarrassing. A bowl of potato chips, potato salad from...

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Helpful?
Thank Karen K
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Karen, We were off to such a great start with "room was great. Everything about it." We are always so glad to hear the good things and will pass that on to the housekeeping team. Then I read your feedback about the concierge floor and realize we definitely did not deliver the way we normally do and I am...

ANTIOCH
Reviewed 6 October 2014

This was a great find in Rockville. Clean rooms, comfortable beds, close to I-270 for easy excess to anywhere in the D.C. area, shuttle service to the metro which is very close by, restaurant on site . Located in a business district but close to shopping and restaurants. Two minor complaints, I had ask three time for an extra pillow,...

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Helpful?
Thank JEFFREY G
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Jeffrey G, I am so glad that to hear you consider us a "great find"! We are happy that the hotel was able to meet your needs in so many areas and next time we will be sure to get you the pillow on the first request! Its satisfying to read that you enjoyed the amenities the hotel had...

New York
Reviewed 4 October 2014

I stay at Sheraton Rockville frequently for business travel and often enough to notice trends. The customer-facing hotel staff (front desk, restaurant, bar, room service) are very friendly and accommodating. They will go out of their way to ensure your stay is pleasant and your needs are met. My issue is with management. Management is faceless and rarely present to...

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Helpful?
2Thank B W
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear B W, Thank you so for taking the time to write such a well written and thoughtful review of the hotel. It speaks volumes about you as well as about how much you think of the hotel team and the impression they have made on you. I am truly impressed. In an era when people often only write a...

Sarasota, Florida
Reviewed 13 September 2014

This hotel is located in a business district and is a little smaller than the average Sheraton. There is ample parking, a shuttle is available for your convenience as long as it's within a 3 mile radius. The metrorail is a short distance away and the hotel shuttle does offer service to and from. The gym is small but nicely...

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Helpful?
2Thank John S
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear John S, It is so nice to hear that you appreciated our unique Sheraton property located in King Farm in Rockville. We appreciate hearing positive comments and even learning about chlorine levels that need to be adjusted as well! We are so glad you enjoyed the hotel and our staff and hope when your business returns you to the...

Reviewed 2 September 2014 via mobile

Very disappointed in this booking. It was maybe a three star lodging at best. Badly configured bathrooms. Hotel requies large hold on card when you book via another site at check-in. Location very far away from business district.

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Helpful?
Thank Brent S
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Brent S, Thank you for taking the time to provide us with your feedback. I regret that we were unable to meet your expectations during your recent stay. While we strive to provide the most current and detailed information with regards to our rooms, location and policies for all our guests, it is possible that the website will not...

nc
Reviewed 2 September 2014 via mobile

This Sheraton is on the smaller side and located in a business park area right off of the highway with ample land so free parking was available! Additionally, rooms were large with black out shades, bottled water, Starbucks coffee, excellent bedding and plenty of towels. Only negative was that the bathroom did not have a lock on it. We used...

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Helpful?
Thank miscuzi
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Me and my team are so happy to hear that you enjoyed staying at our "boutique" size Sheraton that was just recently renovated. The entire team strives to make each guest stay comfortable and I am glad that the hotel met your needs. We would love to have you stay with us again and hope to see you soon! Safe...

Hamilton, Canada
Reviewed 31 August 2014 via mobile

Excellent! !!! The best stay ever. We got free upgrade, staff was very friendly. Complimentary coffee on our floor with free breakfast. Me and my family would definitely stay there again and recommend to everyone!

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Helpful?
Thank Andrea M
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

It is our goal at every level of the hotel to meet the needs of our guests and their families and exceed their expectations and it sounds like we succeeded. The highest compliment we can receive is to be recommended to others so thank you so very much. We hope to see you on your next trip to the Rockville...

Grafton, Massachusetts
Reviewed 24 August 2014

This hotel was beautiful and comfortable. It is a little bit outside DC which was perfect for me when dropping off my child to college. Traffic wasn't bad into the city and I much prefer the location of this hotel and the free and ample parking. Staff was very courteous, room was spacious with plenty of amenities (but no fridge)....

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Helpful?
Thank L H
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dropping a child off at college can be exhausting and stressfull I am so glad that the Sheraton Rockville was able to provide you with a quiet convenient get away while performing such an important task. I hope you come back and stay with us for Parents weekend! Safe travels!

White Lake, Michigan
Reviewed 18 August 2014

Hotel was nice, well located and easy to get to. Room was reasonable size and was clean and quiet. Beds were firm but comfortable. Staff was friendly and accomodating and all rooms have free in room wi-fi. My only complaint, such as it is, is that there are no refrigerators in the rooms. I will likely stay here in the...

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Helpful?
Thank Thomas D
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Thomas D, I am so glad to hear that you were pleased everything in the hotel and I happy to let you know that we do have refrigerators available upon request. So the next time you are in the area we look forward to seeing you again and if you need anything extra at all please do not hesitate...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more   less 

Additional Information about Sheraton Rockville Hotel

Address: 920 King Farm Blvd, Rockville, MD 20850-6610
Region: United States > Maryland > Rockville
Price Range: ₹ 5,766 - ₹ 13,282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Rockville Hotel 3.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Sheraton Rockville
Rockville Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Rockville Hotel staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Rockville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please let them know if you have issues. I am certain they will fix it.”
JenniferH853, 16 Apr 2017 | Read review
“Request room away from 270 - North side of building (even rooms)”
212claudineb, 29 Mar 2017 | Read review
“for dinner: Don Pollo”
karolynk570, 25 Jan 2017 | Read review
“I stayed on the 2nd. But, I understand the 5th is the Club Floor. And is a great value.”
254cynthiar, 30 Dec 2016 | Read review
“The only level I will stay on is , level 5, the "club level"”
onceinawhile31, 31 Oct 2016 | Read review
5 of 5