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Extended Stay America - Washington, D.C. - Rockville

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Traveller (7)
Room & Suite (27)
Dining (1)
About
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Budget
HOTEL CLASS
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Location
Full view
47Car recommended
Grade: 47 out of 100
22Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
2621 Research Blvd, Rockville, MD 20850-3297
Getting there
Dulles Intl Airport28 km
Ronald Reagan National Airport32 km
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87Reviews
32Photos
0Q+A
17Room tips
Traveller rating
  • 25
  • 14
  • 13
  • 14
  • 22
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Popular mentions
Extended stays are always very underwhelming but this one has to be one of the worst i've stayed in. I travel for work so i'm in these hotels alot. Where to start? The casing for the air unit completely fell off when touched. No towels in the bathroom. No shower curtain in
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Hotel's Favourite
This was my first time staying in this facility It was excellent Nice size rooms minimal cooking such as breakfast no oven Very clean They provided all cooking essentials just bring ur food anything that can be cooked on a stove top Bedroom and living room velar nice size Where
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Rockville
Responded 27 Aug 2018
Thank you for the nice review of the Extended Stay America. It’s a pleasure to know you and your family had a good stay and that you loved our well-equipped rooms with a kitchenette. We appreciate your feedback and can’t wait to welcome you all back soon. Sincerely, Hotel Management
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We had a reservation but arrived at 4 pm and the room was not ready. We had to ask several times before they let us use the bathroom in the Lobby since our room was not ready. It was locked and they said it was only for staff use. Once we got to our room, the bathroom was not
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Rockville
Responded 18 Aug 2018
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
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This is my first and last time staying at an Extended Stay America. I was stunned to learn the rate did not include housekeeping until the 7th day. In addtion to that insult, the internet connection was lousy and the TV did not work half the time. Shoddy at next. Avoid at
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Rockville
Responded 27 Jul 2018
Steve, thank you for staying with us. We apologize for the inconvenience you had due to our hotel policy and for not meeting some of your exceptions. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We’re also sorry for the slow Wi-Fi connection you experienced. Our service provider has assured us the problem has been resolved, and we anticipate no further problems. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
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This hotel claims "free continental breakfast", but it is only packets of instant oatmeal. Claim "free wi-fi" but it boots you off every 20 minutes unless you buy their premium wifi. There is NOTHING in these room, not even a pen. I had to go to the front desk to get a remote!
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Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Rockville
Responded 23 Jul 2018
Miranda, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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Album Categories
All photosTravellerRoom & SuiteDining
stained tub
stained towel (this was a "clean" towel). They were all stained.
stained toilet
stained shower
Microwave
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123456
"Rooms in any other hotel are better"
"For the best room, choose another hotel."
"Choose a different hotel or stay here as an informed customer."
"2nd floor has been nice"
"Good staff."
PreviousNext
1234
PRICE RANGE
US$ 90 - US$ 112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead studio suites washington-gaithersburg-rockville hotel rockvillehomestead studio suites rockvilleextended stay america rockvillerockville homestead suiteshomestead suites rockvillehomestead rockville
FORMERLY KNOWN AS
Homestead Studio Suites Washington-Gaithersburg-Rockville
LOCATION
United StatesMarylandRockville
NUMBER OF ROOMS
134
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