We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewscontinental breakfastjetted tubsister hotelthe breakfast areaoff seasonroom was cleanfagers islandliving room areasofa bedyogurtdunkin donutswould stay here againhotel is in a great locationfractured pruneshort walk to the beachnice place to stayfridge and microwave
Nice place to stay great morning breakfast great staff clean rooms close to the ocean perfect time to visit in September no crowds highly recommend. Lot of great places to eat and visit depending on the weather Beach accesses great parking is great no problems...More
This hotel has become our place to stay every time we are in Ocean City. It is a nice beach hotel, great location, clean and good continental breakfast. With every year visit we have noticed the eager to improve their stellar service. Breakfast is better...More
1 Thank fxkj
Response from Alexis M, Manager at Best Western Ocean City Hotel & SuitesResponded 4 weeks ago
Thank you for your wonderful review and continuing to choose the Best Western Ocean City Hotel & Suites! I appreciate your compliments of our staff as we do try very hard to provide excellent customer service to all of our guests! It is...More
This sleazy place has zero customer service. Without getting into disgusting details I will just implore you to find another place. Thee are so many options in Ocean city. No need to be miserable.Stay away!More
Thank Bob E
Response from Alexis M, Manager at Best Western Ocean City Hotel & SuitesResponded 5 days ago
Dear Bob E,
I am sorry that you felt the need to leave us this review since you never did stay at our property. I do apologize again that you could not cancel your reservation. As stated in my previous conversations with you, you did...More
Went down for ocjw. Wish pricing matched quality. Carpets were very dirty and staff was not the most helpful. Bed comfort was nice and the hotel is in the perfect location. Parking lot needs to be redone.More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Alexis M, Manager at Best Western Ocean City Hotel & SuitesResponded 2 weeks ago
Thank you for choosing to stay with us at the Best Western Ocean City Hotel & Suites. I appreciate your review and I'm sorry you found our staff to be less than helpful. We pride ourselves on our customer service and I'm sorry...More
While we rent a condo every summer, getting to Ocean City can be a beast. Traffic on the weekends can be herendous. So we decided to go a couple of days early and beat the traffic. This Best Western was so affordable, it was clean,...More
Response from Alexis M, Manager at Best Western Ocean City Hotel & SuitesResponded 3 weeks ago
Thank you very much for your wonderful review! I am so glad you were able to extend your vacation by a few days and miss the horrible traffic! Thank you for your compliments of our staff, it really means a lot to us!...More
Response from Alexis M | Property representative |
Unfortunately, we do not have a laundry room for guest use. We do have another property (Sea Bay Hotel) 5 streets away and you are permitted to use their laundry room. It is coin operated in their lobby.