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We arrived to check in and there was no one at the front desk. After calling and waiting someone came who was not exactly warm and welcoming. Kept telling us how behind they were on this day. We got our room keys and when trying...More
Thank May D
Response from expressne, Front Office Manager at Holiday Inn Express Hotel & Suites North EastResponded 4 weeks ago
Dear May D,
Thank you for the review of our hotel. I would like to sincerely apologize for the inconveniences you incurred during your stay with us. As a family owned and operated business, we have built a reputation for being one of the most...More
The rooms were clean, the beds were comfortable, and there was plenty of room to put stuff. You would not be tempted to steal the towels - they were stringy and thin but plenty of them. Climate control worked well. The desk clerks were pleasant....More
Well it was an ok place to stay but the staff on the evening shift was very rude. My wife called down and asked for salt to make salt water to clean the site of her wisdom tooth that just got pulled. Anyway they told...More
Friendly staff, ok rooms, clean and comfortable. Convenient to i-95 , perfect resting spot for us. Good free breakfast too. The corner rooms are larger and have 2 windows. Fresh bed sheets and towels. Elevators could be improved.
I would have given an average rating of 3 out of 5 without considering the shower, but I can not. The shower struck out on all counts. The flow was weak (mainly because of a faulty diverter), the hot water ran out before I finished...More
Thank Murl R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites North EastResponded 16 April 2018
Hello Murl R,
Thank you for your stay and for taking the time to leave us feedback. I am sorry that the condition of the shower and bath tub fell short. I want all your stays with us to be pleasant. I know this requires...More