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Metro Points Hotel - Washington North

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Traveller (175)
Room & Suite (82)
Dining (11)
Overview
  • Excellent25%
  • Very good36%
  • Average18%
  • Poor8%
  • Terrible13%
Travellers talk about
“washington dc”(18 reviews)
“shuttle service”(21 reviews)
“school trip”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
3 Star accommodation
All hotel details
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Reviews (467)
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377 results
Traveller rating
106
117
63
33
58
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LanguageEnglish
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106
117
63
33
58
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All reviewswashington dcshuttle serviceschool tripfront desk managerfree breakfasthot breakfastbeds were comfortablenoracarrollton
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1 - 5 of 377 reviews
Reviewed today

You need a car to visit and to eat. Hotel offers shuttle bus to and from to the Metro train. Confusion regarding pickup times. You ring hotel you have to allow 15 minutes even though on the card it says the bus pickups 10 minutes...More

Thank m869edwards
Reviewed 5 weeks ago via mobile

Older hotel in need of renovations. The lobby looked well taken care of. There were only two elevators for the whole hotel, one was broken. We took the stairs and the door to our floor was broken. Multiple ice machines were broken. We had to...More

1  Thank Jenn M
Response from metropointshotelMD, Hotel Manager at Metro Points Hotel - Washington NorthResponded 5 weeks ago

Hello Guest, Greetings from the Metro Points Hotel New Carrollton. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to...More

Reviewed 12 July 2018 via mobile

KEVIN THE CO OWNER AND GM IS RUDE. I CALLED ABOUT A INCIDENT HIS RESPONSE WAS I DO THAT WANT TO HEAR THIS SH*T.i was accused of smoking in the room. I'm pregnant I do not smoke and I told them that. They walked thru...More

Thank Drea W
Response from metropointshotelMD, Hotel Manager at Metro Points Hotel - Washington NorthResponded 5 weeks ago

Hello Everyone, The clarification on the review is as under. The New Carrollton Police escorted this guest off our property after identifying the guest smoked marijuana in her guest room, They also checked both adjoining guest rooms called the front desk complaining that the guest...More

A TripAdvisor Member
1
Reviewed 10 July 2018 via mobile

I we did book throw booking .com a room for me and my family and when we arrived l must sleep with all family 5 persons in 2 small beds and not possible any kind of bed extra for child 6 year I tried a...More

Thank A TripAdvisor Member
Response from metropointshotelMD, Hotel Manager at Metro Points Hotel - Washington NorthResponded 13 July 2018

Hello Guest, Greetings from the Metro Points Hotel Washington North. We have noticed your feedback and regret the inconvenience. Your reviews are important to us. We shall check, investigate and take corrective steps on priority. Customer satisfaction is important to us. Please do visit us...More

Reviewed 5 July 2018

I chose the hotel based on the value and location, but was disappointed by the overall presentation. The staff was pleasant for my check-in and check-out, however needs additional information regarding state tax exemption for the government. The water temperature never became hot and there...More

Thank epip75
Response from metropointshotelMD, Hotel Manager at Metro Points Hotel - Washington NorthResponded 7 July 2018

Hello Guest, Thanks for the stay at the Metro Points Hotel and the feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

View more reviews
About
Amenities
Top amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Breakfast included
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 87 - US$ 136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 87 - US$ 136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (175)
Room & Suite (82)
Dining (11)
Questions & Answers
Ask a question
Cavscountry
9 July 2017|
AnswerShow all 4 answers
Response from Hotel_Mgr_365 | Property representative |
Greetings from New Carrollton! We are located approximately 5 miles from FedEx Field. We love welcoming fans to stay with us before game day and we look forward to seeing you soon! Best regards, Metro Points Hotel
0
Votes
ecreed6
17 February 2017|
AnswerShow all 2 answers
Response from Hotel_Mgr_365 | Property representative |
Greetings, Cynthia! We are looking forward to welcoming you and we appreciate your question. Our check in starts at 3 p.m. and check out is 12 p.m. During the slow season we try to honor requests for early arrivals as... More
0
Votes
Special12k
20 November 2016|
AnswerShow all 4 answers
Response from Hotel_Mgr_365 | Property representative |
Greetings Stuart! We are a short drive from the New Carrollton Metro station, just about 5 minutes away. As some of our past guests have pointed out, we ask that you call from the station so that we can dispatch our... More
0
Votes
Room Tips
"Quiet room."
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"Corner rooms have great space."
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"Chose a room at another hotel!"
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"Make sure you ask for clean sheets"
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