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The Westin Baltimore Washington Airport - BWI

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625 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Baltimore Washington Airport - BWI
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Showing 616: English reviews
Texas
Reviewed 3 August 2014

Not an impressionable staff, although the cafe employee was great as well as the bell person at check-in (after he had to be located). bad experience with slow airport shuttle. this is not what we are accustomed to at a Westin.

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Helpful?
Thank Ashleigh10
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for taking the time to provide a candid and specific review for your trip. I am sorry to hear that we missed the mark during your recent stay with us, and I have corresponded with the necessary departments to further refine and improve guest service so we may continue to deliver stellar service to all of our guests....

Seattle, Washington, United States
Reviewed 3 August 2014

Arrived at the hotel around 9p and was cheerfully informed that as a SPG Plat I was upgraded to the Executive Club Level (Yeah!! No . . .) and in the next breath told the lounge was closed on the weekends. However,I was given a coupon for a free appetizer at the restaurant and free breakfast the next morning. Ok--...

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Helpful?
Thank MarkSEA
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

We appreciate the time you have taken to provide such a detailed review of your recent stay with us. I am happy to hear that you enjoy our well-appointed rooms and friendly staff. Please be assured that I have shared your feedback with the necessary departments to further improve our skills so we may continue to execute the world class...

Durham, North Carolina
Reviewed 29 July 2014

After a long travel day on Friday 7/25 I found a very favorable rate on hotels.com for the Westin BWI. Upon arrival I was welcomed by the charming night auditor (Adrian?) and he quoted me the hotel rate for the evening. When I asked for the hotels.com rate, he kindly explained that he could not book that rate, but that...

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Helpful?
Thank sleepandeat247
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for taking the time to share your experience with us. I am sorry to hear that we missed the mark on your recent stay. Providing each and every guest with a professional and efficient experience is something we take very seriously. We absolutely use your feedback to further improve and refine our service levels. We hope to have...

Toronto, Canada
Reviewed 25 July 2014

Started off on the wrong on foot. Showed up at 4:30 and even though check in time was 3:00 the room was not ready. Hotel was quiet so I can only assume they have to do more with less help. Waited 30 min for the room, which as a SPG plat is not acceptable. The room was nice enough probably...

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Helpful?
Thank Maxxmaxx44
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for your feedback regarding stay. We are disappointed to hear we did not fully meet your expectations on your last visit. We value your feedback as we work to become a better hotel. We certainly hope you will join us again and thank you again for your candid observations.

Easton, Maryland
Reviewed 24 July 2014

My wife and I stayed at the BWI Westin on July 9 to catch an early morning flight the next morning. We are SPG Gold and expected what we normally get at a Westin....a top notch room. We were disappointed. The room was not very clean...we had to clean the bathroom floor with a towel. Also had to change out...

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Helpful?
Thank stephen s
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for taking the time to share your experience with us. I am sorry to hear that we missed the mark on your recent stay. We absolutely use your feedback to further improve and refine our service levels. We hope to have the opportunity to serve you again in the future.

Dallas, Texas
Reviewed 24 July 2014

Seems the staff didn't know the local area and had a tough time finding restaurant recommendations except of course their own. In addition, despite being a Westin, no hot water and the staff had a rough time figuring out why the concierge lounge wasn't open until it dawned on them they didn't open it on Friday night

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Helpful?
Thank D F
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for taking the time to post your review. We very much appreciate your specific and candid observations and we truly are very sorry that we so badly missed your expectations. You can be assured that we found your comments very helpful. We certainly value your patronage and feedback, and we are thankful for your time.

Fort Lauderdale, Florida
Reviewed 22 July 2014

We stayed here this weekend. This was a priceline booking. (77+fees=97). This is the 3rd Westin I've stayed at. I really like the bathrooms in this hotel. The rain shower head is nice. It was not as nice as the other Westin's but it was pretty close. The beds are comfy. The hotel lobby is very nice. Staff is nice....

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Helpful?
Thank LISA C
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thanks for the great review! We are happy to hear you enjoyed your stay at The Westin BWI and look forward to welcoming you back in the near future!

Leland, North Carolina
Reviewed 20 July 2014

The hotel is great and staff is very nice and friendly. I love their reward system-if you do not need the housekeeping for your room, housekeepers will leave 5$ reward card. Since my husband is staying there over a month, he saved up plenty of those cards and used them for food purchases at the hotel. We enjoyed the bar...

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Helpful?
1Thank AlinaP87
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for taking the time to post your comments! We are very happy that you we able to visit the BWI area and that you chose to stay with us. We are glad you enjoyed your visit and hope to see you on your next visit.

Oakland, California
Reviewed 20 July 2014

This is a perfectly acceptable property. The lobby is very nice and the staff were helpful. However, the room was quite dark and nothing special. If you're just need a place to sleep, I would save the money and go down one tier.

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Helpful?
Thank mcoakland
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

We are very sorry that we missed your expectations. We very much appreciate your time in posting your very helpful and insightful comments and feedback. We hope to have the opportunity to serve you again when you are next in the BWI area.

Delaware
Reviewed 8 July 2014

We stayed here in late June for one night so that we would be close to the airport for an early flight. The hotel was very accommodating and offered 10 nights parking included in the rate. We had an issue with our safe at check-in, but it was quickly fixed and worked fine the rest of the trip. The room...

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Helpful?
1Thank cruisinkim
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for staying with us and for providing us with feedback on your recent stay. We are thrilled to hear that you enjoyed your experience. We hope you visit the Westin BWI again on your next trip to the BWI area.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to The Westin Baltimore Washington Airport BWI. As the nearest Four Star hotel, we are the top choice when traveling to the Baltimore Washington Airport. ... more   less 

Additional Information about The Westin Baltimore Washington Airport - BWI

Address: 1110 Old Elkridge Landing Rd, Linthicum Heights, MD 21090-1003
Region: United States > Maryland > Linthicum Heights
Price Range: ₹ 7,751 - ₹ 13,874 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Baltimore Washington Airport - BWI 4*
Number of rooms: 260
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Also Known As:
The Westin Baltimore Washington Airport - Bwi Hotel Linthicum
Westin Hotel Linthicum
Westin Linthicum
Linthicum Westin
Hotel Style:
#6 Business Hotel in Linthicum Heights
#11 Romantic Hotel in Linthicum Heights
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Baltimore Washington Airport - BWI staff and other travellers.
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Club Floor is worth the upcharge.”
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 of 5 bubbles frankb548, 15 Feb 2017 | Read review
“Near BWI Airport”
 of 5 bubbles , 8 Jan 2017 | Read review
“Mattresses are beginning to show wear. Avoid rooms near the elevators as you will hear them all night long.”
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