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Soon as I walked in I noticed a smell in the Lobby and dirty mats. They let me check in early. When I got to My room I checked my bed stains on the sheets. Then I noticed the floor had food on it. I...More
Response from donnat138, Guest Relations Manager at Holiday Inn Express La PlataResponded today
In response to this, first of all I must apologize for your stay and I have addressed any issues that you may have had.
The staff is friendly, the surroundings are attractive, rooms are clean, breakfast was good but when you are traveling you need to be able to sleep. This didn't happen for us! Our room was at the front of the building so you could hear every...More
1 Thank Louise K
Response from donnat138, Guest Relations Manager at Holiday Inn Express La PlataResponded 19 October 2017
My apologies on the noise from the highway but there was construction on the roads in the wee hours of the morning beyond our control and unfortunately had contributed to your sleepless night. We are working to address the issues and know that they are...More
OK, I understand not every IHG property can be great, but this was disappointing. The air conditioner in our room was broke. We were moved, with no problems, to a room where the carpets and sofa were cleaned and still wet. The room smelled heavily...More
1 Thank Charles N
Response from donnat138, Guest Relations Manager at Holiday Inn Express La PlataResponded 1 October 2017
My apologies on the issue with the air conditioner and will address all issues with the staff. I am sorry that this property did not live up to your expectations but rest assured we will do our best to make it a pleasant stay if...More
We just stayed here one night before a bike ride in Indian Head. The location was great for this purpose!
The front desk staff was friendly and check in easy. Our room was clean and clearly had been redone sometime recently. Bed was comfy, bathroom...More
Response from donnat138, Guest Relations Manager at Holiday Inn Express La PlataResponded 9 September 2017
Thank you so much for taking the time to respond. We appreciate your feedback and hope to see you soon if you are ever in the area.
I am very happy that your stay was very pleasant and you were comfortable.
Great location for recreation and rooms a good size. Downside is management response to challenges very poor and Customer service terrible. Had on full evening with no hot water and assistance nonexistent. No help nor allowance for inconvenience. Holiday Inn Customer service blames local manager,...More
Thank James F
Response from donnat138, Customer Service at Holiday Inn Express La PlataResponded 15 July 2017
Thank you for taking the time to respond to our survey. We must first apologize for any inconvenience that you may have experienced. While some things may be beyond our control, we do try to accommodate our guests and take care of any problems as...More