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Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
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254 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Baltimore - BWI Airport West
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Showing 251: English reviews
New Haven, Connecticut
Reviewed 23 July 2014

We held our 2014 Family Reunion at your facility and it could not have been a better choice. The staff at the front desk were professional, kind, courteous. The management staff (particularly Tawanna, Kim and Shawn) were excellent ... very professional but also very personable. There was not one request that we made (and we made many!!!) that they did...

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Helpful?
1Thank 3Leslie1954
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate you taking the time out of your busy day to give us your comments and feedback as it helps us to provide the best customer service that we can for our guest. We would like to thank you for allowing us to host your...

Huntsville, Alabama
Reviewed 23 July 2014

I was there for 3 nites for a family reunion. the staff and managers were all extremely helpful, professional, and accomodating. i definitely will recommend to others. (thanks Sean/Shawn///i forget how he spells his name!) The room was comfortable and clean. the hallways were kept up and brightly lit. the room we used for our events was clean and in...

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Helpful?
Thank redlocs_99
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. It was a pleasure having you here at our hotel for your family reunion. We would like to sincerely apologize for the delayed check-in and we really thank you for your patience during your wait. It great to know that we were able to accommodate all of your lodging needs. We...

Kansas City, Missouri
Reviewed 15 July 2014

First and foremost, the smoking station is right by the entrance. I mean seriously, the last thing I want walking into a hotel is walk through a cloud of someone's cigarette smoke. Not cool. The room was pretty comfortable and at least the coffee pot clean, however the shower had mold in the grout and on the caulking. I don't...

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Helpful?
1Thank Becky K
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Becky K, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly...

Stafford, Virginia
Reviewed 30 June 2014

The front office staff was incredibly rude and very inexperienced. Was charged $50 a day incidental fee without being notified of this. Upon checkout, they charged me an addditional $178.54 completely unauthorized, and refuse to refund my money. Tried contacting hotel and was told management would not get back to me for at least 2 days. They won't even provide...

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Helpful?
Thank Tiffany F
KLyons-GM, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We would like to apologize for your unpleasant experienced during your stay at our hotel. Our hotel as well as many other hotels authorizes room and tax for your entire stay along with a $50 authorization for incidentals, which is a one time authorization not per night. When using a debit card it automatically places the total of your stay...

Virginia Beach, Virginia
Reviewed 27 June 2014 via mobile

We stay here for Maryland live the hotel was nice and clean shutter service was excellent the staff was friendly and helpful we will stay again . Pool attendant was very friendly . I can't say enough about the great service we received while we thier we check in Friday after midnight and took shutter to casino then on Saturday...

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Helpful?
1Thank cblady
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to see that you've had a wonderful experience here at our hotel as well as enjoying our great local attractions. It was our pleasure to be able to accommodate all of your lodging needs. We really appreciate you taking the time to give us your...

Lancaster, PA
Reviewed 13 June 2014

Stayed overnight to fly out early in the morning. Great room. We were in a King Suite (small upcharge for a wonderful room). Loved the separate bedroom. Huge bathroom. Room was really quiet. Had an early flight - had to leave before breakfast but we were told that we could get "To Go Bags" in the morning to take with...

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Helpful?
2Thank PALANC
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad that we were able to accommodate all of your lodging needs. It's wonderful to see that you had the chance to enjoy one of our luxurious king suites. It's a wonderful room especially for a families with children. Too bad you didn't have the chance...

Chesapeake, Virginia
Reviewed 9 June 2014

Not sure if it's just the location(area in general) or close to airport, but I paid $416 for a 2 night stay at this hotel. I did not have a choice..needed because of the shuttle. The shuttle driver was excellent (Stacy) and the front desk staff, Derek? was warm and friendly. But the price, the loud clientele, the folks hanging...

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Helpful?
Thank SPGal
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

I would like to apologize for the inconvenience due to the rate of your stay with us. Our prices sometimes vary based on certain events in the area. We're glad to see outside of the price that we were able to make your stay a pleasant one. It's our pleasure to be able to accommodate all of your lodging needs...

Ohio
Reviewed 30 May 2014

Find somewhere else to stay! After a 4 hour flight delay flying into BWI, the only thing I wanted to do was to take a shower and fall into bed for an early AM meeting. Unfortunately that was not the case as I had to wait over an hour for the shuttle to pick me up at the airport. After...

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Helpful?
1Thank ZWERGLDAD
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear ZWERGLDAD, Thank you for taking the time to provide feedback on your stay. It is unfortunate issues with the shuttle prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in...

Scottsdale, Arizona
Reviewed 29 May 2014

I arrived after midnight and went straight to my room to get some sleep before my 8AM flight from BWI. There was a party in a room nearby, and the noise level was unbearable. I called the front desk but they didn't do anything. I could not sleep until after 2AM, and had to wake up at 6AM to go...

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Helpful?
1Thank M L
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear M L, Thank you for staying with us during your business trip and for writing a candid review. We’re glad that our location was suitable to your business travel. On the other hand, we are sorry for the challenges you had with the noise. Your feedback regarding this is highly appreciated as this is our best resource for improvements...

Baltimore, Maryland
Reviewed 29 May 2014

I stay there almost every time I fly international from Baltimore Internation Airport. The park and fly option is really a ggreat deal. I stay the night before my 6am flight, they transport me, and my luggage, to and from the airport. I can leave my car for up to 14 days, for a dollar a day, with no problems....

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Helpful?
Thank KeithLauer
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. We're glad you've had the chance to take advantage of our Park Stay and Go Package. It is a great package which is also very convenient for our guest who need/want to leave their cars on our parking lot while on a business or leisure trip. We would like to thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Region: United States > Maryland > Hanover
Price Range: ₹ 6,910 - ₹ 10,887 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn
Hotel Style:
#3 Family Hotel in Hanover
#4 Business Hotel in Hanover
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Baltimore - BWI Airport West staff and other travellers.
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Shillington, Pennsylvania
1 month ago
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5 months ago

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Questions? Get answers from Holiday Inn Express Baltimore - BWI Airport West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles parks112, 16 Dec 2016 | Read review
“Bathrooms have always been very clean which is important to me!”
 of 5 bubbles , 6 Dec 2016 | Read review
“5.00 daily”
 of 5 bubbles jaysU2636RD, 27 Nov 2016 | Read review
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