We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We stayed at the Aloft because our son got married at a venue about 20 minutes away. When I checked into my room it did have a strong floral smell but I let the staff know and they immediately switched my room and I had...More
Response from Jessica S, Operations Manager at Aloft Arundel MillsResponded 6 June 2016
Thank you for your kind words about our hotel! I'm glad to hear that our staff were accommodating during your stay. I agree, Olivia and Alexis are wonderful assets to our team. If you are in the area again, please think of the Aloft Arundel...More
I stayed at the Aloft from April 28 through May 28th, 2016 for business purposes. My stay was very pleasant and the services provided were above what I have received at other hotel chains in the past. The staff was both knowledgeable and helpful when...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Jessica S, Operations Manager at Aloft Arundel MillsResponded 5 June 2016
Thank you for your kind words about our hotel and staff! I'm glad to hear that they were able to make your 30 day stay an enjoyable one. Please come back and see us again when you're in town!
Staff were fine. The accommodation was adequate. The bed was comfortable and the room was clean. Upon entering the room I was overpowered by a strong, unpleasant floral smell that caused my allergies to kick in. The carpet was damp and never dried. Closet had...More
Thank Irene M
Response from Jessica S, Operations Manager at Aloft Arundel MillsResponded 3 June 2016
I'm sorry to hear that you had a disappointing stay with us. I will make sure to talk to housekeeping about their fragrance use and make sure that it is not overpowering in the rooms. Please call Karl Lyons, the General Manager at 443-577-0077, to...More
Had always wanted to stay at an Aloft, and so glad we chose this one. From the time we walked into the front door, Olivia made us feel like friends not guests. Our shuttle drivers Jimmy & Tony were awesome both days. And Cody behind...More
Thank Brian S
Response from Jessica S, Operations Manager at Aloft Arundel MillsResponded 2 June 2016
Thank you for taking the time to review the Aloft Arundel Mills on TripAdvisor. I'm happy to hear that Olivia, Jimmy, Tony, and Cody made you feel like friends of the hotel, not just guests. I'm sorry to hear that you had a noisy A/C...More
I travel a lot with my job, so I'm constantly staying at hotels. When my co-workers and I arrived late last night at the Aloft the people at the front desk were more than welcoming. When I wanted to order room service I was told...More
Response from Karl_Lyons_GM, General Manager at Aloft Arundel MillsResponded 31 May 2016
Thank you so much for the positive feedback about your stay. We are happy our employees met your standards and made your time with us memorable. Thank you again for your loyalty to our company and can't wait to see you soon!