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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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137 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Start your review of Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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Richmond, Virginia
Reviewed 4 January 2017

This HIE is in a great location ... a large variety of restaurants within a very short drive, also close to 270 which allows for easy access to Germantown and its surrounding areas. Staff is very friendly throughout the entire building, breakfast is the typical HIE buffet with hot and cold options. Outdoor pool only, exercise room with a couple...

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Helpful?
Thank CMDO2014
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for the feedback. We take great pride in making sure our guests have a pleasant stay! I am Glad you enjoyed the property and the local area. We look forward to welcoming you back soon. Sincerely, Yolanda Gainey GM

Washington DC, District of Columbia
Reviewed 24 December 2016

"Very Nice" Rating: 4* We enjoyed a multi-night stay at this property. We found front-desk and housekeeping staff as well as onsite managers to be consistently friendly and helpful. Internet access worked well, and the complimentary breakfast included a large variety of options. Although the hotel provides a local-area shuttle, it was frequently out of service. Location is adjacent to...

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Helpful?
Thank cmdevlin64
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for sharing your comments. We take great pride in our guests and appreciate the feedback. I apologize during your stay the van was in for service, and later in the week we had to return the van for additional service. It was a pleasure to have you with us for several days. When future plans bring...

North Richland Hills, Texas
Reviewed 16 December 2016

I had to travel to Gaithersburg to visit family and drive to Fort Worth with personal property. Upon arrival I was greeted by a very friendly front desk clerk. The clerk advised of amenities and that a hot breakfast was served from 6-9am. The room was very clean and the bed very comfortable.I did go to breakfast. Again staff were...

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Helpful?
Thank michaelriley2016
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for sharing your overall stay experienced with us! It was our pleasure to serve you! We look forward to a return visit soon. Yolanda Gainey, GM.

Reviewed 16 December 2016 via mobile

I would give the hotel 5 stars for sure but the stay wasn't perfect! (I'm a tough reviewer...no apologies there!) Unfortunately, out of their control, the boiler blew and when I woke up on Thur morning to get ready for work, there was no hot water. The most inconvenient thing beyond no hot water was the associate at the desk...

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Helpful?
Thank Stacey S
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Stacey, Thank you so much for your feedback. We always strive to provide our guests with the very best stay possible. I apologize for the inconvenience of your overall stay with us. It was pleasant to hear we turned around a rough start! I hope when future plan brings you to the area we will be here waiting to welcome...

Bittinger, Maryland
Reviewed 30 October 2016

Loyal to IHG brand as such upgrade to suite was appreciated. Night check in staff was so kind and helpful. Always good to start a stay on the right foot. Everything else as expected. 2 minor issues walls a little thin pillows lumpy. I would stay again without hesitation.

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Thank 44BRADN
Texas
Reviewed 30 October 2016

Room was just ok. Could use some TLC. Carpet and furniture are in need of being cleaned or replaced. Bed is very uncomfortable. You have to hurdle the bathroom toilet in order to shut the bathroom door to get into shower🤔 Breakfast was very good all 4 mornings. Kitchen was very clean and food was presentable.

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Helpful?
Thank GawHhApm8
HIEX-GG, Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for sharing your comments. We take great pride in our guests and appreciate their feedback. I apologize for the size of the bathroom and the condition of your room. We recently replaced all of our guest room’s carpet. I hope if future plans bring you to the area again we will be given the opportunity to...

PORT ALLEGANY
Reviewed 22 October 2016

This hotel is an easy off and back on the interstate in a suburb north of Washington DC. Not only was our suite spacious with a full kitchen and bar with sofa, armchair, desk and chair, but this HIE is attached to a banquet and conference center, so room service is available for breakfast lunch and dinner. If you feel...

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Helpful?
Thank ANNAMARGARET B
Pittsburgh
Reviewed 27 September 2016

Had we received the two-bed room we booked, this might be a better review. Or, had we known that the outdoor pool would be closed for the season (nowhere mentioned on its website), we might not have booked there in the first place. As it was, we had to deal with a sagging roll-away bed, shower doors that didn't work,...

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Helpful?
Thank Karl S
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for your feedback. I apologize for the lack of excellent service and accommodation you received as our guest. Our goal is always to make sure we provide a memorable stay for our guests. I sincerely apologize and would appreciate another opportunity to make it right. I'm available for you; I look forward to serving you again....

Mars, Pennsylvania, United States
Reviewed 25 August 2016

It was a decent stay. I was visiting someone in the Holy Cross Germantown hotel and needed to stay overnight. This is the closest hotel to the hospital. The room was decent and they have the standard continental breakfast. Free wifi and several HBO channels. No Pool and nothing else stood out. I don't knock them for not having a...

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Helpful?
Thank Richard G
Monroe, Michigan
Reviewed 24 August 2016

When it's all said and done...it's an average experience. For the price you pay, you can't expect much more. The location is average. You can't walk to a place to eat, but there's plenty to choose from only a 3 minute drive away. You'll get a clean room, expected. The area is quiet. You'll get a typical, free self-serve breakfast....

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Helpful?
Thank Anthony T

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Address: 20260 Goldenrod Lane, Germantown, MD 20876
Region: United States > Maryland > Germantown
Price Range: ₹ 5,890 - ₹ 10,471 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
Number of rooms: 178
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Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Germantown - Gaithersburg staff and other travellers.
2 questions
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Cape Coral, Florida
9 months ago
Gaithersburg, Maryland
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Germantown - Gaithersburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only the queen/queen rooms have a bathtub; king rooms have showers.”
 of 5 bubbles cmdevlin64, 24 Dec 2016 | Read review
“Rooms on 6th floor were very quiet”
 of 5 bubbles michaelriley2016, 16 Dec 2016 | Read review
“There is poolside if you like”
 of 5 bubbles TripleLindy, 25 Jul 2016 | Read review
“Third floor or higher”
 of 5 bubbles hehewewehoho, 17 May 2016 | Read review
“The suite with separate bedroom was great to keep some distance from the kids...”
 of 5 bubbles SLUdog99, 10 Mar 2016 | Read review
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