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Extended Stay America - Washington, D.C. - Gaithersburg - South

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Extended Stay America - Washington, D.C. - Gaithersburg - South
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57 Reviews from our TripAdvisor Community

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Showing 57: English reviews
Gaithersburg, Maryland
1 review
Reviewed 1 week ago via mobile

We have been staying here since May of 2016. The staff has been extremely helpful and friendly. The accommodations are typical of any kitchenette suite, and the rooms are quite spacious. The front desk is always ready to help guests with any need that may arise. Thanks Extended Stay for making us feel welcome and providing us with a home... More 

Helpful?
Thank jdm2886
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Having stayed at many extended stays over my traveling years, this was the worst! Furniture was beat up, stove was broken. They gave you ABSOLUTELY NOTHING when you arrive. You had to order the kitchen utensils, Pots, pans, dishes, etc and carry them to your room! No plastic cups to get a drink of water!. Housekeeping is done once a... More 

Helpful?
1 Thank artglassmaker
Ames, Iowa
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 September 2016 via mobile

Our stay started off good. We liked the layout of the king suit room. A good amount of space, love seat that was a hide-a-bed, close to the exterior door on the first floor. The bed was average. The pillows were flat and hard but meh. But after over a week we can't stand it here. The room above us... More 

Helpful?
1 Thank tommytfc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2016 via mobile

First and foremost I want to thank the staff Belita from housekeeping, anything I needed to make my room comfortable she provided without hesitation. Always pleasant and polite. Latanya, Alexus, Jessica and Rishi at the front desk, very professional and hospitable. They made me feel a home. I wish other hotels provided such good service like here. Dee

Helpful?
1 Thank BlackSpades
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

We appreciate you sharing such positive feedback about your stay with us. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay... More 

Houston, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2016

This was a truly miserable Experience. You can hear people snoring in the next room. Rooms are not clean, nor comfortable. Their breakfast consisted of a plastic wrapped muffin, granola bar, and an orange. The phone did not work and continued to buzz until I unplugged it. The 'free' wifi was so slow you could not download anything. The side... More 

Helpful?
Thank 662kristinl
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,... More 

Owatonna, Minnesota
Level Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 May 2016 via mobile

Bed and roof is about it. We had a group of 8 people and most had at least a few problems. Reservation check-in was messed up for most. Extra linens were not available and there wasn't any housekeeping. Room had sticky floor in kitchen area and a general funky smell. Don't be fooled about any claims of a breakfast either.... More 

Helpful?
Thank FLSTC08
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. We provide housekeeping services to guests staying eight or more nights; however,... More 

Gaithersburg, Maryland
Level Contributor
3 reviews
3 hotel reviews
Reviewed 21 March 2016

The door closers in every room, laundry room and stairwell are adjusted incorrectly and SLAM VERY loudly every time someone enters or leaves a room. The management knows about it but refuses to do anything. It has been happening for months. The grounds, hallways and rooms are run down and dirty. The trash rooms are filthy and have only 1... More 

Helpful?
Thank Zea707
Fort Wayne, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 March 2016

We booked 2 rooms on hotels.com for several employees to stay here on 3/11/2016. Even though hotels.com had confirmation from the hotel, they still would not let our staff check in. The woman at the front desk was very unpleasant and it took us quite sometime to straighten this out at 2am. Not very impressed. Hotels are in the business... More 

Helpful?
Thank Bill M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for taking the time to provide feedback about your stay. The situation you experienced upon your arrival is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will retrain our front desk on our check-in procedures and will make sure that we are providing each guest with professional customer service. I am... More 

Yukon, Oklahoma
Level Contributor
128 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 February 2016

My company put me up in this hotel so I had no choice. I stayed there for 4 weeks so i have a good idea the activities of this hotel. The place looks ok from the outside but the rooms are very outdated with stained comforters. Half of the top floor is smoking but they were not just smoking cigarettes... More 

Helpful?
Thank chuckghutch
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Thanks to your feedback, we can continue to work... More 

Lowell, Massachusetts
1 review
Reviewed 24 January 2016

I stayed at this property for 3 months while completing an internship. The rooms are newly renovated and clean. Every employee was helpful and kind. As a single woman staying alone, I never felt uncomfortable or threatened. There was never any commotion from other guests, and everyone was friendly. They clean the rooms once a week, but if you ask... More 

Helpful?
Thank melg9397
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. It was a great pleasure for me to read the comments you submitted and I’m thrilled that we were able to provide you with a comfortable stay! The staff and I would like to thank you again for posting your review. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Extended Stay America - Washington, D.C. - Gaithersburg - South

Address: 201 Professional Drive, Gaithersburg, MD 20879 (Formerly StudioPlus Gaithersburg)
Region: United States > Maryland > Gaithersburg
Price Range: ₹ 4,909 - ₹ 7,637 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Gaithersburg - South 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Extended Stay Gaithersburg
Gaithersburg Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Gaithersburg - South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seriously, don't go.”
 of 5 bubbles 662kristinl, 22 Jul 2016 | Read review
“go somewhere else”
 of 5 bubbles BillM708, 11 Mar 2016 | Read review
“Half top floor is smoking but smoke is all throughout the top floor”
  • 2 Abandoned Cars
 of 5 bubbles chuckghutch, 21 Feb 2016 | Read review
“Don't even stay there”
 of 5 bubbles Mogreen33, 28 May 2015 | Read review
“If you need a smoking room, call and make sure they have one.”
 of 5 bubbles Tykje, 26 May 2014 | Read review
5 of 5
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