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Extended Stay America - Columbia - Columbia Parkway

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Extended Stay America - Columbia - Columbia Parkway
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94 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Reviewed 2 October 2016

The comforter had dried up blood on it. The wash clothes were dirty with black marks all over them. The room was dirty, carpet was disgusting. Ugh this was by far one of the worst hotels I have ever stayed at. It was such a horrible experience that I have washed my hands with all extended stays!

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Helpful?
Thank Shawnee O
Chicago, Illinois
Reviewed 1 September 2016

We were given rooms that are dirty and across a room with a pet that kept on barking. The morning of our stay the dog pooped in the hallway and it took a long time for them to clean. The service is poor. There were ants in the room. All appliances are old. Airconditioning is noisy. We will never use...

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Helpful?
Thank pinkypinks
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are coaching the staff on cleanliness and detailed maintenance. Thank you very much for providing us with your feedback. If you...

Salisbury, Maryland
Reviewed 16 July 2016

Room was dirty. Floors were sticky and carpet was not vacuumed. Dirty washcloth in the bathroom. Trash cans were not emptied from previous guest. I found a plastic bottle cap under one bed and a grocery bag with fast food wrappers under the other. (I was traveling with a cat and he ran under them. That why I discovered the...

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Helpful?
Thank PBAQ66
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with our team, and we are coaching the staff on cleanliness. Thank you very much for providing us with your feedback. If you would like to...

New York City, New York
Reviewed 4 July 2016

At checkin the woman was very rude to us, which should have been a warning that this place was terrible. The lobby smelled of smoke even though there was a no smoking sign outside. Room also smelled of old smoke. Mattresses were so old they sunk in the middle- you would be more comfortable sleeping on a mattress you find...

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Helpful?
Thank Andrew T
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your stay is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are coaching the staff on cleanliness and appropriate behavior. Thank you very much for providing us with your feedback. If you...

Silver Spring, Maryland
Reviewed 24 May 2016

this is the 2nd & last time for us. first time visit, it was bearable... 2nd time around, after long trip, my gf and i decided to stay here as it was the closest to our destinations. however the hotel was over booked through 3rd party websites, and only had 1 room left. the front desk rep, jean, informed us...

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1Thank SixxJohn
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. I have talked to the staff about these cleanliness issues and I can assure you that we will be doing further coaching and training with our housekeeping staff to make...

Reviewed 22 May 2016 via mobile

Poopy trash bags in bathroom, food particles on stove, smelled of urine, trash overflowing at side entrance. When i complained it was "thanks for letting us know" no one adressed anything. Won't be back.

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Helpful?
Thank kellmb01
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions and service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that our...

Woodstown, New Jersey
Reviewed 9 May 2016 via mobile

This was my second stay at this hotel. The front desk staff was very friendly and professional. Room was clean and comfortable. Really like having the kitchen area. Convenient to restaurants and shopping. I'll definitely stay here again.

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Thank Sandy A
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I’m so glad to read that you had a wonderful experience and enjoyed our friendly customer service! I appreciate your comments about our fully equipped kitchens, convenient location, and our comfortable rooms. The staff and I would like to thank you again for posting your review. We...

WINCHESTER
Reviewed 25 April 2016

My experience was very unusual. I never had any negative experience in staying in hotels until this last weekend. It took a full hour until I was checked in and settled. The one person at the desk should have had help since it was 5-6pm and the height of check in time. First they booked me into a smoking room,...

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Thank JANEEN N
Reviewed 22 April 2016

I have been staying here monthly for the past two years and can easily call it my home away from home. My experience has always been pleasant. The rooms are clean and the staff is committed to excellent customer service. Navaid and Nikisha have especially been most gracious and accommodating. I am always greeted with a smile and they always...

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Helpful?
Thank John S
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your kind comments regarding our exceptional customer service! It’s great to read that we were able to accommodate your needs with our convenient location and comfortable rooms. The staff and I would like to thank you again for posting your review. We look forward...

Tonypandy, United Kingdom
Reviewed 7 April 2016

the management team was very nice especially the young lady she is very helpful .I going to use this location every time I 'm here in Maryland .thanks stay America for your best service and thanks to all the team

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Thank tony1899

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Columbia - Columbia Parkway

Address: 8870 Columbia 100 Parkway, Columbia, MD 21045
Region: United States > Maryland > Columbia
Price Range: ₹ 4,901 - ₹ 7,283 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Columbia Parkway 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay America Columbia
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Columbia - Columbia Parkway staff and other travellers.
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Questions? Get answers from Extended Stay America - Columbia - Columbia Parkway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i imagine the rooms on the top floor are better because they don't have people walking above. ask for a room that doesn't smell of smoke.”
 of 5 bubbles andrewt167, 4 Jul 2016 | Read review
“Anywhere upstairs that's not a former pet room is fine”
 of 5 bubbles JANEENN, 25 Apr 2016 | Read review
“Don't stay here”
 of 5 bubbles lalaMaryland, 5 Aug 2015 | Read review
“Eastside rooms have a wonderful view in the mornings”
 of 5 bubbles ToddW108, 25 Jul 2015 | Read review
“3rd floor is smoking section”
 of 5 bubbles dereks553, 10 Apr 2015 | Read review
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