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After the Storm on 6/29, finding a hotel that would allow us to bring a dog 80lbs or less was very difficult. After searching and speaking to Hotels.com for 6 hours, we were finally able to book a room with Candlewood Suites. What a great...More
Our room had mice. When we told the front desk, the attendant said she was sorry but since they were at full occupancy, they could offer no alternative except a mouse trap. She did not even offer to help find another room at another hotel....More
6 Thank chrish57558
Management response:Responded 10 July 2012
Thank you bringing this to our attention. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into.
Had a reservation that the hotel apparently "accidentally" cancelled, but did not communicate to me by phone or e-mail. I only learned about it when I called the front desk the night before to confirm my arrival and was told by the front desk. This...More
4 Thank 1H0nestreviewer
Response from IHGCare, Guest Relations Manager at Candlewood Suites Aberdeen - Edgewood - Bel AirResponded 19 July 2012
Thank you for your review regarding Candlewood Suites Aberdeen - Edgewood - Bel Air. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to...More
We just needed a place to sleep overnight to break up a two-day drive, and this fit the bill nicely. The rooms were spacious and comfortable and included a small kitchen area. Everything was clean and working well. There was not a complimentary breakfast, which...More