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BEST WESTERN PLUS Waterville Grand Hotel

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BEST WESTERN PLUS Waterville Grand Hotel
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355 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Waterville Grand Hotel
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Showing 348: English reviews
Reviewed 21 July 2016

I would have rated this hotel poor, but considering the low cost it escapes with an average. For starters, there is a bar or function room just as you enter the hotel. Everybody is standing outside smoking. You need to walk through the smoke cloud to get into the hotel. I reserved two rooms for my family consisting of my...

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Helpful?
Thank E F
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear EF - I'm sorry you did not enjoy your time with us, and I apologize for the mistake our new front staff made when helping you book your room. I can say that we went over that information again with the new front of house staff in re-training after your stay. We do have an attached event center at...

Monroe, Connecticut
Reviewed 13 July 2016

Room was very large and comfortable. Bed was also very comfortable. Staff was very friendly. We stayed here on our way to Nova Scotia. Breakfast was buffet and was very good, many items to choose from. Suit cases brought to room very quickly.

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Helpful?
Thank Williamsgrandma
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Williamsgrandma - Thank you so much for taking the time to write this kind review! We hope you'll choose to stay with us again on your next trip through Waterville, Maine!

Eastham
Reviewed 13 July 2016

We booked a one night stay at the Best Western on a trip to Maine. The was located right at the exit off Route 95. The check inn staff were pleasant and informative. Our room was large, clean and comfortable. It included a refrigerator and microwave as well as a small coffee brewer with the fixings. Our room charge also...

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1Thank Rick M
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Rick M - We're so glad to hear you enjoyed your stay! Thank you for taking the time to write this kind review, and we hope we'll be able to have you back with us again soon!

Massachusetts
Reviewed 11 July 2016

The front desk staff was very friendly and helpful. The room and facility was spotless. The restaurant was terrible. I made the mistake of ordering one of the "specials", prime rib. It was without a doubt the worst prime rib I have ever eaten or should I say tried to eat. Our server asked how it was so I told...

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1Thank Kurt1340
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Kurt1340 - Thank you for taking the time to write this review. We're so sorry to hear about your experience at the restaurant. We take all of our reviews to heart, and will definitely pass along your comments to the manager at the restaurant. We are glad that you enjoyed your stay at the hotel, and appreciate your kind...

Milford, Connecticut
Reviewed 8 July 2016

On our trip to Canada from Connecticut, We stayed the night in this lovely hotel. They brought the suitcases to our rooms in record time, and there were cookies and juice waiting for all visitors. Add to that a lovely buffet breakfast in the morning before we got on our way. It was a great experience with clean rooms and...

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Helpful?
Thank poppy843
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear poppy843 - Thank you for your kind review! We're so glad you enjoyed your stay, and we hope to have the pleasure of hosting you again in the near future!

Mapleton, United States
Reviewed 4 July 2016

I would recommend this hotel to family and friends. All the staff was friendly and helpful. The hotel was clean and decorated very well. I loved the courtyard with the trees and beautiful flowerbeds. It is the perfect place to have a picnic lunch. The saltwater pool was great and very relaxing. I really enjoyed my stay and plan to...

Review collected in partnership with Best Western
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1Thank Anne H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Anne H - Thank you so much for taking the time to write such a kind review! We hope to have you back with us again soon on your next trip to the Waterville area! Best, Karen

Lewiston
Reviewed 1 July 2016

Room was clean, spacious and comfortable, Restaurant (O'Reily's) was charming with modestly priced good food, but limited menu. We had a back inside room which was quiet and easily accessed. They include a breakfast beginning at 7:00 but we had to leave before 7 so cannot comment on the breakfast.

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Helpful?
Thank Sandra M
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Sandra M - Thank you for taking the time to write this kind review! We hope you'll be able to join us again for another stay and breakfast the next time around!

Noblesville, Indiana
Reviewed 27 June 2016 via mobile

We found this motel to be pleasant, clean and affordable. Very helpful staff. Attached Irish bar/restaurant we great. The breakfast voucher for the restaurant was a delightful surprise for a real breakfast. I would highly recommend this Best Western

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Helpful?
Thank lagbolt1254
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi lagbolt1254! Thank you for your kind review! We hope to have you back with us again soon. Best, Karen

Effingham, New Hampshire
Reviewed 20 June 2016

Stayed there for one night during a business trip. The staff was friendly and generally the room was clean (there was a large strand of hair on the bathroom ceiling). Also finding the elevator from the lobby requires a map and compass. Would I stay here again, yes I would. The only thing I would have an issue with is...

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Helpful?
Thank jgig
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jgig - Thank you for the kind review! We are glad you enjoyed your stay, and appreciate the candor of your comments. We hope to have you back with us again soon. Best, Karen

Detroit, Michigan
Reviewed 20 June 2016

Best Western Plus Waterville Grand Hotel is in close proximity to Colby College Museum of Art (great collection of regional and international artists). O'Brien's Irish Restaurant and Pub is located on the property and offers a good selection of breakfast and dinner options. My understanding is hat this hotel was recently upgraded, although it is hard to tell; colors and...

Review collected in partnership with Best Western
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Thank FR3E5P1RiT
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear FR3E5P1RiT - Thank you for your kind review! I am glad that you enjoyed your stay. We love the Colby College Museum of Art as well :) In regard to your comments on our hotel room and lobby furnishings; I can assure you they are quite new! That is, aside from the decor in our pub and restaurant -...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Spring is upon us, and the Best Western Plus Waterville offers comfortable and convenient accommodations for your Maine getaway. We are a pet friendly hotel, so there’s no need to leave your furry friends behind! This centrally located, Director’s Award-winning hotel is a great stopping point if you are traveling to Bangor, Bar Harbor or the Moosehead Lake region. Enjoy Maine’s splendid crossover weather while Spring skiing, whitewater rafting, hiking, and Maple season! The Belgrade Lakes region is just a short drive away and provides ample activities for the outdoor adventurer. Our 138 guest-room property has been upgraded; check out our new rooms and meeting space! We are sure to meet your needs with refrigerators and microwaves in every room. Free high speed Wifi and HD TVs will bring you one step closer to feeling like you’re at home. Relax in our indoor, heated, saltwater pool and hot tub, or burn some calories in our fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right; eggs the way you like, bacon or sausage, home fries and coffee! Start your day off at O'Brien's Irish Restaurant and end it at O'Brien's Irish Pub!!! Visiting a loved one at Colby, Thomas or Unity College? Colby is a short 2 miles, Thomas only 5 miles, and Unity College is a mere scenic thirty minute drive from our door. Our central Maine location will be sure to offer comfortable accommodations for wherever your travels take you! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main St, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Region: United States > Maine > Waterville
Price Range: ₹ 7,191 - ₹ 10,402 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterville Grand Hotel staff and other travellers.
2 questions
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5 months ago
Derry, New Hampshire
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Towards the back of the hotel , less noise”
MariaD365, 23 Feb 2017 | Read review
“Rear Rooms are quieter”
BostonParker, 14 Nov 2016 | Read review
“Thought the 1st floor was loud, there are quieter parts. I recommend the first floor to the disabled.”
erincorbo, 14 Nov 2016 | Read review
“The front faced the busy road, and the back faced the parking lot with trees behind it.”
MooseMountain, 5 Sep 2016 | Read review
“We always stay on the first floor in the wing with the pool and it is quiet.”
DebSpaniel, 4 Sep 2016 | Read review
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