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Best Western Plus Waterville Grand Hotel

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375 Main St, Waterville, ME 04901-4924
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$136
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (59)
Room & Suite (33)
Dining (5)

About

#4 of 6 hotels in Waterville
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
At the Best Western Plus Waterville Grand Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Waterville Grand Hotel will stand out among other hotels in Waterville,ME. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Waterville Grand Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Restaurant
Breakfast in the room
Kids' meals
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Newspaper
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Room service
Safe
Iron
Wake-up service / alarm clock
Refrigerator
On-demand films
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English

Location

Full view
36Car recommended
Grade: 36 out of 100
15Restaurantswithin 1 km
0Attractionswithin 1 km
545Reviews3Q+A72Room tips
Traveller rating
  • 215
  • 142
  • 80
  • 55
  • 53
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Popular mentions
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Most Recent
OnAir610937 wrote a review Oct 2022
1 contribution
Don’t listen to Nat Sayers because this facility may be older but it is very clean and comfortable! The only down side would be the price for a one night stay, but it was worth every penny because of cleanliness and sleeping comfortable!
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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hobozo wrote a review Aug 2021
Vermont45 contributions18 helpful votes
Hotel's Favourite
We arrived late and were checked in by Jenna who went out of her way to make sure we had everything we needed. We had a non-smoking room. While the corridor was looking a little faded, our room was clean and comfortable. The house-keeping staff have been doing a stellar job at keeping this hotel pleasant while also providing a valuable service to the Waterville's vulnerably housed community. Our bedding was immaculate, the bathroom was very clean, and we were very happy with our stay.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel
Responded 4 Aug 2021
Thank you for the excellent review. Jenna has been with us for 12 years and is a wonderful asset to our hotel. We sincerely appreciate your feedback and we hope you will visit us again soon! Guests like you make our jobs rewarding! THANK YOU!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Megan wrote a review Sep 2022
Deal Island, Maryland7 contributions1 helpful vote
+1
First, the staff is extremely nice and accommodating, but this hotel is very dirty. The carpets in the hall and rooms are in desperate need of a vacuuming, there was hair and dirt on the beds, substances on the walls, and so much dirt on the pipes in the bathroom that they look fuzzy. The hallways smelled of cigarettes and marijuana.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah G wrote a review Aug 2022
2 contributions1 helpful vote
Hotel was atleast 90 inside no air , only in the rooms Elevator and halls were dirty. People were drinking outside and then you could hear them walking the halls intoxicated. Doors to outside were not locked so open to anyone walking in for the price I expected alot more.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel
Responded 10 Aug 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian M wrote a review Jul 2022
1 contribution2 helpful votes
Buyer beware that the Best Western Plus Waterville Grand Hotel is disgusting and dangerous! The room was straight out of the 70s, had blood on the ceiling, excrement on the back of the bathroom door and my kids found toenail clippings in their bed. The environment is unsafe with individuals shooting up behind the building, homeless people living out of their cars in the back parking lot and walking the halls. There is a constant smell of marijuana and cigarette smoke in the hall. This hotel NEEDs to advertise that is also serves as a homeless shelter before charging $540 for two nights.
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Date of stay: July 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jamie Hansen, Owner at Best Western Plus Waterville Grand Hotel
Responded 22 Jul 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christopher B wrote a review Jul 2022
Fort Monmouth, New Jersey134 contributions64 helpful votes
Very clean and quiet hotel just off Interstate 95. Big room, comfortable king bed. Complimentary breakfast was served in the attached restaurant, table service not buffet. Very pleasant staff and waitresses made it a great overnight stay.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel
Responded 10 Aug 2022
Thank you for your kind feedback! We appreciate that you took the time to share your positive experience with us and look forward to having you visit with us again! We will be sure to keep breakfast the same, as it is really very good! Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy D wrote a review Jun 2022
Helix, Oregon90 contributions38 helpful votes
Last time we went to Maine, we stayed at the Best Western in Augusta, but this time we tried Waterville which is about 20 miles further north. Both motels seems to be about the same: same prices, same reviews. And I agree. This place had a restaurant (Irish pub) attached that we never went to. There didn’t seem to be other patrons either that evening. In the morning there were lots of folks around. Not sure if they were going to the pub or not. Room was nice, roomy, clean, etc. Water pressure a bit iffy, plenty of hot water. Mattress fine, as were the towels. No breakfast served, but they issued vouchers for the pub, but we wanted to get going. My only ‘complaint’ is that when I went in to register, there was a sign on the door that stated (in other words, though) if you are sick, stay away or wear a mask. I put on a mask even though I felt fine, but the young woman behind the counter was obviously quite sick (sneezing, coughing, thick voice) and was not wearing a mask. I asked her if she was okay and got a half assed glare. It could have been hay fever, but she should have had on a mask for our comfort. She also really needed to wash her hair. The young man at checkout seemed healthy. Much bigger than it looked from the entry. We were put in a handicapped room; didn’t ask for it so it was probably the last available. Everything fine, except no counter on sink and those annoying ‘roll in’ showers. Normally I would think, yeah, shower for two, but they just leak water under the curtain and all over the place so you end up with a dam made of towels to keep the water to one side.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Desk, Guest Services / Front Office at Best Western Plus Waterville Grand Hotel
Responded 10 Aug 2022
Thank you for your comments, and will share them with our staff. We appreciate the high mark on your review and hope you will give us another try when you come to Maine again! Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
robertsK7276IU wrote a review May 2022
Miami, Florida87 contributions66 helpful votes
We stated at this Best Western for our grandson's college graduation. The motel was fine but expensive, i assume because it was a very busy weekend. The location in Waterville was fine near shopping, downtown area and Colby College.
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Review collected in partnership with Best Western
Date of stay: May 2022
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jtkarr47 wrote a review May 2022
Lincolnville, Maine1 contribution
I found a caring and courteous Staff, a clean and well-appointed Room, attention to my special-needs request (room assignment to accommodate my disabilities), and a surprisingly courtesy Full Breakfast. I felt exceptionally Valued as a Customer, which enhanced my visit and Stay at Best Western Plue. I will recommend others experience the same.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John R wrote a review Apr 2022
2 contributions
My wife and I were very pleased with our stay last night here. The staff was great and the room was very clean. Everything in the room worked fine and it was very quiet. It exceeded our expectations in every way. Thanks for a nice stay
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$136 - $146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn waterville, waterville holiday inn
FORMERLY KNOWN AS
Waterville Grand Hotel
LOCATION
United StatesMaineWaterville
NUMBER OF ROOMS
138
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BEST WESTERN PLUS WATERVILLE GRAND HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Best Western Plus Waterville Grand Hotel
What are some of the property amenities at Best Western Plus Waterville Grand Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Waterville Grand Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Waterville Grand Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Best Western Plus Waterville Grand Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Waterville Grand Hotel?
Conveniently located restaurants include Governor's Restaurant & Bakery, Ming Lee Chinese Restaurant, and O'Brien's Irish Restaurant & Pub.
Are there opportunities to exercise at Best Western Plus Waterville Grand Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Waterville Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Waterville Grand Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Waterville Grand Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Best Western Plus Waterville Grand Hotel?
Many travellers enjoy visiting Winslow Homer's Studio (4.7 km).
Is Best Western Plus Waterville Grand Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.