Don’t listen to Nat Sayers because this facility may be older but it is very clean and comfortable! The only down side would be the price for a one night stay, but it was worth every penny because of cleanliness and sleeping comfortable!
We arrived late and were checked in by Jenna who went out of her way to make sure we had everything we needed. We had a non-smoking room. While the corridor was looking a little faded, our room was clean and comfortable. The house-keeping staff have been doing a stellar job at keeping this hotel pleasant while also providing a valuable service to the Waterville's vulnerably housed community. Our bedding was immaculate, the bathroom was very clean, and we were very happy with our stay.
First, the staff is extremely nice and accommodating, but this hotel is very dirty. The carpets in the hall and rooms are in desperate need of a vacuuming, there was hair and dirt on the beds, substances on the walls, and so much dirt on the pipes in the bathroom that they look fuzzy. The hallways smelled of cigarettes and marijuana.
Hotel was atleast 90 inside no air , only in the rooms Elevator and halls were dirty. People were drinking outside and then you could hear them walking the halls intoxicated. Doors to outside were not locked so open to anyone walking in for the price I expected alot more.
Buyer beware that the Best Western Plus Waterville Grand Hotel is disgusting and dangerous! The room was straight out of the 70s, had blood on the ceiling, excrement on the back of the bathroom door and my kids found toenail clippings in their bed. The environment is unsafe with individuals shooting up behind the building, homeless people living out of their cars in the back parking lot and walking the halls. There is a constant smell of marijuana and cigarette smoke in the hall. This hotel NEEDs to advertise that is also serves as a homeless shelter before charging $540 for two nights.
Very clean and quiet hotel just off Interstate 95. Big room, comfortable king bed. Complimentary breakfast was served in the attached restaurant, table service not buffet. Very pleasant staff and waitresses made it a great overnight stay.
Last time we went to Maine, we stayed at the Best Western in Augusta, but this time we tried Waterville which is about 20 miles further north. Both motels seems to be about the same: same prices, same reviews. And I agree. This place had a restaurant (Irish pub) attached that we never went to. There didn’t seem to be other patrons either that evening. In the morning there were lots of folks around. Not sure if they were going to the pub or not. Room was nice, roomy, clean, etc. Water pressure a bit iffy, plenty of hot water. Mattress fine, as were the towels. No breakfast served, but they issued vouchers for the pub, but we wanted to get going. My only ‘complaint’ is that when I went in to register, there was a sign on the door that stated (in other words, though) if you are sick, stay away or wear a mask. I put on a mask even though I felt fine, but the young woman behind the counter was obviously quite sick (sneezing, coughing, thick voice) and was not wearing a mask. I asked her if she was okay and got a half assed glare. It could have been hay fever, but she should have had on a mask for our comfort. She also really needed to wash her hair. The young man at checkout seemed healthy. Much bigger than it looked from the entry. We were put in a handicapped room; didn’t ask for it so it was probably the last available. Everything fine, except no counter on sink and those annoying ‘roll in’ showers. Normally I would think, yeah, shower for two, but they just leak water under the curtain and all over the place so you end up with a dam made of towels to keep the water to one side.…
We stated at this Best Western for our grandson's college graduation. The motel was fine but expensive, i assume because it was a very busy weekend. The location in Waterville was fine near shopping, downtown area and Colby College.
I found a caring and courteous Staff, a clean and well-appointed Room, attention to my special-needs request (room assignment to accommodate my disabilities), and a surprisingly courtesy Full Breakfast. I felt exceptionally Valued as a Customer, which enhanced my visit and Stay at Best Western Plue. I will recommend others experience the same.
My wife and I were very pleased with our stay last night here. The staff was great and the room was very clean. Everything in the room worked fine and it was very quiet. It exceeded our expectations in every way. Thanks for a nice stay