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Normally I would not give a hotel in this condition a "4" rating ... but, they are under a total renovation ... a little shaky now in Feb. of 2018 -- but it will be awesome when it's done.
The lobby area is very nice....More
Response from Kevin P, General Manager at Holiday Inn Express Hotel & Suites South PortlandResponded yesterday
Thank you for taking the time to complete a review of your recent stay. We are as excited as you are for our renovation and the updated product will be a great upgrade! I will make sure Josiah Christine, Elton and the other...More
Three years ago almost to the day, my wife and I were here New Year's weekend - had the hotel down the road not been so awful, this hotel's welcome and review would not be needed...but our experience needs to be shared.
Without any reservations,...More
Thank Dave B
Response from Kevin P, General Manager at Holiday Inn Express Hotel & Suites South PortlandResponded 7 January 2018
Dear Dave B,
I am sorry to hear that your previous hotel experience was unpleasant, but I am glad you decided to give us a chance. Our front desk team always tries to work with the guest to place them in the most suitable location...More
At this time the hotel is under construction. You wouldn't know it. We were on the fourth floor and the construction was being done on floors five and six. Except for the occasional construction worker in the elevator you wouldn't know. (I asked which is...More
Thank Frank S
Response from Kevin P, General Manager at Holiday Inn Express Hotel & Suites South PortlandResponded 1 week ago
Dear Frank S,
I am pleased to hear that our work to improve our product did not get in the way of you enjoying your stay. Our renovation will last until June and it will feel like a new place when you walk through the...More
started with dirty elevator, went on to dirty chairs. Linen had holes, carpet dirty. Reported when leaving and was told manager would contact me on cell phone -- never happened. I sent an email when I returned and the answer was he would give me...More
Thank Karleen C
Response from Kevin P, General Manager at Holiday Inn Express Hotel & Suites South PortlandResponded 2 weeks ago
Dear Karleen C,
I am disappointed to hear that we did not provide the service we are capable of. I know there has been communication with yourself and our front office management team, but I would love a chance to speak with you personally. My...More
Didn’t expect much from Holiday Inn but pleasantly surprised. Extremely easy check in. Clean accommodations. Room was smaller than hoped but for the low rate very impressed.
Small fridge in room with counter. Free Coffee/tea in room and lobby has another complimentary coffee/tea/ hot chocolate...More
Response from Kevin P, General Manager at Holiday Inn Express Hotel & Suites South PortlandResponded 4 January 2018
Thank you for taking the time to complete a review. I am glad to hear that your check in experience was smooth and that your suite was clean. We hope you choose to stay with us again!