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Hilton Garden Inn Portland Airport

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Traveller (61)
Room & Suite (28)
Dining (5)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
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Hotel deals
811Reviews
91Photos
7Q+A
71Room tips
Traveller rating
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Popular mentions
This HGI did NOT meet the room standards of the other HGI’s where we’ve stayed. There was mold on the tub and the bathroom needed updating. The bed was very uncomfortable as well as the bedding rather worn. Also there was clearly no great care in how the bed was made up. The
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Response from Trip821812, General Manager at Hilton Garden Inn Portland Airport
Responded 6 days ago
Thank you for taking the time to provide us with feedback from your recent stay. I'm sorry we did not do a better job with our cleaning and that we didn't meet our usual standards. The issues you mentioned are basic, everyday tasks that we shouldn't miss on. I would appreciate it if you would reach out to us with details from your stay such as your dates and room number so I can share it with the team as a teachable moment and ensure we don't miss it again in the future. Thanks again for your patronage and feedback. Tim Armstrong General Manager
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Hotel's Favourite
We stayed here the night before an early morning flight.It is at the airport but since Portland airport is small there is very little jet noise.We had reservations at a nearby restaurant and were happy when the front desk offered their shuttle to drive us there and pick us up
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Response from Trip821812, General Manager at Hilton Garden Inn Portland Airport
Responded 4 weeks ago
Thank you very much for providing feedback on your recent stay with us at the Hilton Garden Inn Portland Airport. I'm always glad to hear nice things about our staff and hotel and I'll be sure to share your comments with the team. Thank you for staying with us and we hope you will choose us again should you be back in the Portland area.
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I always stay here when I have an early flight from PWM, and many times I will drop off my rental car the night before -- the hotel is a <5 minute walk from the airport. It is also convenient for late arrivals. Overall it is an adequate hotel, though not as nice as some other
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Response from Trip821812, General Manager at Hilton Garden Inn Portland Airport
Responded 1 week ago
Thank you for taking the time to provide us with feedback from your recent stay. The cleanliness items you mentioned are not acceptable and I'm sorry we didn't provide you with better service. If you could, I would appreciate it if you would reach out to us with details from your stay such as your dates and room number. I'll share it with the team as a teachable moment so we don't miss it again in the future. Thanks again for your patronage and feedback. Tim Armstrong General Manager
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Had a great experience on my second stop through this HIlton Garden Inn. My assistant had mistakenly booked Portland OR and they could not have been more supportive and helpful getting me the two rooms. Love how close it is to the super efficient Portland airport. Literally 15
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Response from Trip821812, General Manager at Hilton Garden Inn Portland Airport
Responded 2 weeks ago
Thank you for the great feedback in regard to your recent stay at the Hilton Garden inn Portland Airport. I will be sure to share your comments with the team. The mix up between us and Portland, OR happens several time each week with both hotels. In fact, we have that hotel's phone number near the top of the list on our rolodex numbers.
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This hotel is really showing its wear and tear. But let's start at the front desk. When we arrived we checked into our Delux King suite. Upon arriving upstairs at our room we discovered that it had not been made up. We contacted the front desk and went back down with our
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Response from Trip821812, General Manager at Hilton Garden Inn Portland Airport
Responded 2 weeks ago
Thank you for providing feedback on your recent stay with us. I'm sorry that we failed to deliver the experience you expect from us or the Hilton brand. I don't know the exact circumstances of this situation but please believe me when I say that bait and switch is not a practice for us and I'm disappointed that it appears like that's what we have done. As for the wear and tear in some areas, we do have a refresh and some updates coming but I don't have a timetable as of yet. We thank you again for your patronage and the honest feedback. Please feel free to contact me directly If you are in the Portland area again, as we would certainly like to have the opportunity to host you again. Sincerely, Tim Armstrong General Manager
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123456
it's not walking distance, but a short (10 mins or so) drive. There are several cab companies, Lyft, and Uber servicing the area too
0 votes
Sorry I cannot answer this question the hotel would be better qualified to address this issue.
0 votes
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The correct answer is FREE PARKING at the Hilton Garden Inn Portland Airport! Complimentary shuttle that goes back and forth to Commercial Street downtown. Shuttle departure to downtown Portland (Commercial Street) - 11:00am, 2:00pm, 6:00pm, 9:00pm, and 12:45am. Drop off and pick up is in front of DiMillo's Restaurant which is the center point of downtown (Commercial Street). You can stay at a hotel downtown but then you have to pay for parking daily. Remember the money you save on parking is money you spend on a great dinner anywhere in Portland. Correction on how long it takes to go downtown by car is 10 minutes, not 15 minutes.
3 votes
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There is a shuttle! And, if you're feeling ambitious, you could walk the 7 minute walk, though it might be a little awkward with luggage and all. Welcome to Portland!
1 vote
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Not unless you have all day to get there.
0 votes
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12
"Bring your own lint remover; it’s all they’re missing!"
"Possibly a couple extra coffee pods for an early morning flight. "
"Deluxe Kings are spacious and comfortable."
"King bed was very nice."
"Close to lobby is best. "
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12345615
PRICE RANGE
US$ 103 - US$ 325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn portland airport hotel portlandhilton portlandportland hilton garden inn
LOCATION
United StatesMainePortland
NUMBER OF ROOMS
124
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