We have been going to the Milestone for the last 20 years without any problems (even through cancelling). During the pandemic, this property was sold to new owners. We have tried to cancel our booking for May 2022. The first night has been paid by credit card and it is impossible to get refunded as we should. We called the owner twice while she said that the refund is refused by our bank. She said she will call us back, but never did. We now have to complain directly at hotels.com and they will help us. The new owner is very suspicious. We will definitely look for a new place for our futur travelling in ogunquit, probably Juniper.
My spouse & I have been coming to The Milestone for years & loved it....under the previous owners! After last year's stay under the new owners, we will never return again! It was understandable not having the continental breakfast & not having housekeeping services due to COVID last year. However, the landscaping (previously beautiful) was all dead except for the weeds. We were told the pool would be open, which it never was. We thought the filthiness and mildew smell of the room was our biggest complaint, which instead turned to be mice in the room. While we never saw the mice, they were obviously there, having eaten through our shopping bags from the Kittery Outlets and chewed through much of the clothing we purchased. This year, we look forward to staying at the Juniper Hill Inn, which (along with the Gorges Grant) is owned by the previous owners of the now deplorable Milestone.…
We cannot believe the positive reviews for Milestone. Our stay was disappointing after many years of staying under previous owner. Our room was musty, dirty, and fit for a poor hostel! Staff were rude. Breakfast was what you could buy for a fast food pastry from 711. Never again!
Stayed at the milestone last year under old ownership. Was a little concerned when I was reading all the negative comments but my roomie stayed here many times prior and did the booking. Reasonable pricing! We asked for an accessible room same as last year bc there is a pull out for the third person. I found it to be very clean except for a rug stain that was in the doorway. Large walk in shower We were in an end unit so pretty quiet. ALL staff encountered was very friendly and accommodating. Breakfast was adequate, understandable due to covid restrictions Not a fan of the packaged danish but it was nice selection of cereal and yogurt. Short walk to Footbridge Beac for scenic am walk
Stayed here one night last week. My first room, right by the check-in, smelled musty and I was glad they changed me to another building. That room was pleasant, everything worked just fine. Nothing spectacular but solid enough, especially at a discount rate.
We have stayed at The Milestone many times prior to covid. New ownership now. Gone way downhill! Rude proprietors, unkempt and unclean room with dirty vents, carpet, mildew smell and more. Will never stay here again!
You might say I have hotel ptsd so finding The Milestone was a welcome relief. It was simple, felt safe and was very clean. Ann, the desk attendant, was simply the loveliest person ever and not just with my sister and I. I observed her kindness with several other customers as well as her willingness to take time to direct each of us to various points of interest in the area. At Ann's advice, we were thrilled to experience a new (to us) Italian restaurant and it just made the entire trip fabulous for us. Thank you, Ann! Sure do hope our paths cross again someday soon!
I was a little nervous booking this reservation but I wanted to be close to my family that was staying in a near by condominium and wanted to surprise them! Upon arrival check in was perfect and smooth the women with an accent was so nice and gave us so much attention and information about the hotel and things going on in the area! Our rooms were on the bottom floor across from pool. The rooms were very clean and beds were very comfortable! The mini refrigerator worked great and small regular coffee pot! We did go to the pool which was clean and everyone was very friendly! There was a small continental breakfast which was fruit, yogurt oatmeal, different danish’s and muffins, variety of cereals, coffee tea and juice! Nice clean seating area to eat and staff was so nice! I would highly recommend The Milestone! There is a trolley stop right in front of the office both north and south bound that we used a lot for a small fee each time! There are also a couple of restaurants in walking distance! My family and I would definitely go back! Can’t forget the shuffle board :)…
We were not able to stay as planned because we had a family emergency. The people at the desk were so nice and helpful. Our room was lovely. I hope we can go back soon. It’s a great location right near all the restaurants and the beach. I would definitely recommend it.
We have stayed at the property over many years. Now that it is under new management we read some negative reviews but due to the excellent location we decided to give it a chance. We were not disappointed. We were provided early check in without even asking. (I just wanted to park my car for the day prior to check in.) The room, grounds, halls, and pool area were all clean and well maintained. Due to COVID there were a few changes made for safety and we were happy to see that. We will continue to make this our "go to" summer beach location.