The Grand Hotel
1 Chase Hill Rd, Kennebunk, ME 04043-7666
Lowest prices for your stay
$593
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$593
$568
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
- Contactless check-out
Updated 14/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Hotel
Updated 14/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 8 hotels in Kennebunk
Location
Cleanliness
Service
Value
The Grand Hotel sits prominently on Chase Hill, with some guestrooms offering views of the Kennebunk River and bustling Dock Square. Featuring classic New England architecture and elegantly appointed rooms, the Grand Hotel is the perfect spot to enjoy your Kennebunkport, Maine vacation. With an onsite art gallery, you can indulge yourself in artistic delights while sipping a glass of bubbly. Our boutique hotel on the edge of Kennebunkport has something for everyone! Steps away from the Grand, you'll find exceptional restaurants, diverse art galleries, and charming boutiques. Kennebunkport also offers several beautiful beaches, perfect for soaking up some rays, shell seeking or a family day at the beach. Paddle a kayak and check out the River, or explore Maine's coast. Hop on a bike or scooter and explore Kennebunkport's winding back roads, or enjoy one of our scenic tours on a classic schooner, lobster boat or whale watch.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool / beach towels
Breakfast available
Bicycles available
Golf course
Massage
Adults only
Paid public parking nearby
Parking
Wifi
Breakfast in the room
Complimentary tea
Wine / champagne
Hiking
Mini golf
Aerobics offsite
Bicycle tours
Bowling offsite
Canoeing offsite
Fishing
Tennis court offsite
Walking tours
Board games / puzzles
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English
Location
Full view
93Great for walkers
Grade: 93 out of 100
33Restaurantswithin 0.5 km
36Attractionswithin 0.5 km
429Reviews11Q+A100Room tips
Reviews
Traveller rating
- 316
- 74
- 18
- 8
- 13
Time of year
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Language
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Popular mentions
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Most Recent
Beautiful, clean room. Comfortable bed. Nice and quiet AC. Great location. Great room service. Friendly and welcoming staff. Easy access to hotel and room with the virtual key. Continental breakfast included. We definitely will be back!
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: Balcony rooms overlooking Main Street.
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Helpful
Response from Derek Hunt, General Manager at The Grand Hotel
Responded 3 days ago
I am truly pleased you enjoyed your stay here with us and we will definitely look forward to welcoming you back! Have a great summer!
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I had some questions/concerns based on other reviews of the Grand Hotel. We travel extensively for business and fun. We booked a "Grand King with Balcony" and were assigned room 202. We got to Kennebunkport early, so we went to the Kennebunkport Inn to pickup physical key cards. We also had the app downloaded. The front desk at the Kennebunkport Inn was helpful and welcoming. The overall hotel feels up to date and clean. It has an elevator. Upon getting to our room, we were impressed with the cleanliness, quality and size. Everything was modern- the bathroom was excellent. The balcony was large and perfect if you wanted to look out onto the main street. We had no issues using the key card and/or the digital app. The hotel was plenty quiet at night- barely heard anyone else, and it was sold out. There was no real noise from the road despite our room facing the main street. My feeling is others who gave the property low reviews were due more to mismanaged expectations than anything else. I can understand if you are not comfortable using your phone as your key. I can also understand if you expected someone at the front desk when you checked in or if you were looking for more amenities such as a restaurant/bar in the hotel. All of this, though, is stated on their web site and should not be a surprise. What was a positive was how welcoming everyone was and willing to help in any way! We loved our first visit to Kennebunkport, and look forward to returning- we'd definitely stay at the Grand again.…
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from Derek Hunt, General Manager at The Grand Hotel
Responded 3 days ago
Thank you so much for taking the time to provide us with such positive feedback! I am certainly pleased to read you enjoyed your recent stay here with us. Our entire team works tirelessly to ensure our guests have a truly memorable experience so I will be sure to share your review with them! We will look forward to welcoming you back soon!
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App/Virtual Key did not work upon check-in. No physical key was left for us as was stated in the texted directions. Had issues with access that were resolved by the Kennebunkport Inn staff but resulted in my girlfriend and myself missing part of our planned event. Would not recommend as the stay was tarnished by this experience.
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Date of stay: November 2021
Value
Service
Sleep Quality
Helpful
Great location. Hotel did not provide cleaning service or towel replacement without repeated requests. If there was a Covid restriction in place it would have been nice to have been informed. Stairwell carpet was dirty and needed vacuumed as did the room carpet. Bed was comfortable and bathroom was nice. Breakfast was delivered in the morning outside our door for one person despite two being in the room! There is no attendant on site but the Kennebunkport inn staff (sister property) was very helpful
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Date of stay: October 2021Trip type: Travelled with family
Helpful
The Grand Hotel was nothing short of perfection! We stayed for three nights and the room was beautiful as were the amenities they offered. What a treat to wake up, open our door to a bag of pastries, juice and fruit. Our room was clean with lots of clean towels. I recommend this hotel for all it offers along with the location in the heart of Kennebunkport!
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Date of stay: October 2021Trip type: Travelled as a couple
Helpful
While certainly far from the most luxurious options in Kennebunkport, our two-night stay gave us what we needed: a place to stay and park right in town and CLEAN accommodations. We were really worried about the previous reviews on the hotel's cleanliness, and let me put those fears to rest. Our bathroom was super clean and without mold. No complaints. For us, the "bagged, continental breakfast" did not work. Have no fear--the French cafe is right across the street!
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Date of stay: September 2021
Location
Cleanliness
Service
Helpful
We just returned from our trip and can verify that some of the other negative reviews are valid. The pullout sleeper sofa is unusable so I would not recommend booking if you have more than 2 people occupying. Our daughter had to sleep on the cushions which is not ideal but the real issue is complete lack of service. We reached out no less than 3 time plus directly asked maids when we ran into them for an additional blanket and pillow. She was forced to use the provided robes for blankets. No attempt was made to fulfill this minor request nor did we receive a call back when leaving a message. Lots of auto generated texts thanking us for our stay but complete lack of customer service and will not rebook on our next visit to kennebunkport. Room was acceptable though I don’t think the price aligns with overall value.…
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Date of stay: September 2021Trip type: Travelled with family
Helpful
The WORST hotel ever. *arrived at 3 pm check in time. Doors all locked. Called phone. At least someone answered, told us keys left in container near front door. Wow! Now I feel safe. Anyone could grab those keys. 😔 *No staff on site ( except two lovely ladies cleaning rooms. I asked them for hand towels, they apologized— no hand towels arrived today! Really? They tried so hard to help). *Hvac remote was indecipherable. Had us on a Celsius system—really?) *4… count them….4 hangers in the closet. * called phone number for help with hvac system at 8 pm. Said leave a message!!! Really? REALLY? *sent a text to their helpful phone number, received a smiley face reply they were only available 8am-6 pm. REALLY????? * so we are stuck here with no staff on site. No service.
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Date of stay: September 2021Trip type: Travelled as a couple
Helpful
I do not recommend staying at this hotel. Our experience was a very unpleasant, for various reasons listed below. For starters, the carpet in the rooms were dirty, the shower was moldy and there were hairs in the tub, upon arrival. The remote for the fan did not work properly, so the rooms do not cool off in the heart of summer. We had multiple rooms and all of them had the same issue -- leaving me to believe no one has checked on the rooms in a while. The bathroom in the lobby also had no soap during our entire stay, which is especially outrageous during a pandemic. Cleanliness aside, there is absolutely not service here. (And it is a not a cheap hotel.) They have a "contactless check-in" system, but unfortunately, this goes beyond no one being there greet you upon arrival. When you need help, there's a number listed to call or text -- but there's no one to answer! I have never heard of something like this. We had to walk to a different property to get maintenance help for our room. We tried multiple times to reach a manager, but we were not able to speak to anyone. Our stay was horrible -- it actually soured our Kennebunkport experience in general. This is worst hotel I've stayed in. I have never written a review like this, and I'm only doing so in hopes that this can prevent others from making the mistake of staying here. I truly don't believe this hotel should remain open, as it clearly cannot serve paying customers in a functional manner.…
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Date of stay: July 2021
Value
Location
Service
3 Helpful votes
Helpful
Pull out couch is THE WORST BED EVER. Even though we booked for 3 people and clearly needed the pull out bed, it did not have a blanket or comforter. It took an hour for someone to bring it, and this was at 10pm. There is no one onsite to deal with issues. Management did not acknowledge the problem the next day. The room was over $650/night. We felt totally ripped off and will never stay there again
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Date of stay: August 2021
Value
Cleanliness
Service
Room Tip: don't stay there
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3 Helpful votes
Helpful
Response from Terri Terri, General Manager at The Grand Hotel
Responded 16 Aug 2021
Hi Marion W, On behalf of all of us at the Grand hotel, I extend our sincerest apologies for the bad experience you had while staying with us on your overnight in Kennebunkport. We all wish we were better able to respond to your requests. Thank you for publishing your review and please know we will review how information is relayed to housekeeping for room occupancy. Thank you again
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PRICE RANGE
$355 - $578 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMaineKennebunksKennebunk
NUMBER OF ROOMS
19
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Claim Your Listing Frequently Asked Questions about The Grand Hotel
Which popular attractions are close to The Grand Hotel?
Nearby attractions include Walker's Point (0.5 km), Maine-ly Drizzle (0.4 km), and Maine Art Hill (0.04 km).
What are some of the property amenities at The Grand Hotel?
Some of the more popular amenities offered include free wifi, free parking, and a golf course.
Which room amenities are available at The Grand Hotel?
Top room amenities include air conditioning, a flat screen TV, and a seating area.
What food & drink options are available at The Grand Hotel?
Guests can enjoy breakfast and complimentary tea during their stay.
Is parking available at The Grand Hotel?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to The Grand Hotel?
Conveniently located restaurants include Old Vines Wine Bar, Chez Rosa, and Rococo Ice Cream.
Are there any historical sites close to The Grand Hotel?
Many travellers enjoy visiting Wells Reserve at Laudholm (6.2 km), Wallingford Farm (5.9 km), and Perkins Tide Mill (0.6 km).
Does The Grand Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is The Grand Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.