App/Virtual Key did not work upon check-in. No physical key was left for us as was stated in the texted directions. Had issues with access that were resolved by the Kennebunkport Inn staff but resulted in my girlfriend and myself missing part of our planned event. Would not recommend as the stay was tarnished by this experience.
Great location. Hotel did not provide cleaning service or towel replacement without repeated requests. If there was a Covid restriction in place it would have been nice to have been informed. Stairwell carpet was dirty and needed vacuumed as did the room carpet. Bed was comfortable and bathroom was nice. Breakfast was delivered in the morning outside our door for one person despite two being in the room! There is no attendant on site but the Kennebunkport inn staff (sister property) was very helpful
The Grand Hotel was nothing short of perfection! We stayed for three nights and the room was beautiful as were the amenities they offered. What a treat to wake up, open our door to a bag of pastries, juice and fruit. Our room was clean with lots of clean towels. I recommend this hotel for all it offers along with the location in the heart of Kennebunkport!
While certainly far from the most luxurious options in Kennebunkport, our two-night stay gave us what we needed: a place to stay and park right in town and CLEAN accommodations. We were really worried about the previous reviews on the hotel's cleanliness, and let me put those fears to rest. Our bathroom was super clean and without mold. No complaints. For us, the "bagged, continental breakfast" did not work. Have no fear--the French cafe is right across the street!
We just returned from our trip and can verify that some of the other negative reviews are valid. The pullout sleeper sofa is unusable so I would not recommend booking if you have more than 2 people occupying. Our daughter had to sleep on the cushions which is not ideal but the real issue is complete lack of service. We reached out no less than 3 time plus directly asked maids when we ran into them for an additional blanket and pillow. She was forced to use the provided robes for blankets. No attempt was made to fulfill this minor request nor did we receive a call back when leaving a message. Lots of auto generated texts thanking us for our stay but complete lack of customer service and will not rebook on our next visit to kennebunkport. Room was acceptable though I don’t think the price aligns with overall value.…
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