I originally was booked at the Mt. Blue Motel but when I went to check in, they said my room was out of order, so they moved me to the Colonial Valley Motel and upgraded me to a suite. Sounded great but turns out to be a bad choice. I checked in at Colonial Valley Motel, brought all my stuff to my room and upon leaving, I called the front desk to ask them to do something about the smell in my room. It smelled heavily of pet urine. I returned several hours later to find my front door wide open!!!! WTF!!! That was their idea of handling the smell. Remind you, all my things were inside, the place was swarming with people who gave me the creeps (these people are well known in town and if I had know they were back, I would have never booked this stay). On top of all that, the bed sunk in the center, the bathroom was dirty and there was trash left in the kitchen trash can. I will NEVER stay here again. I'd almost rather sleep in my car, in the Walmart parking lot next door.…
First thing, the front door was locked during business hours. When I called the number on the door I was ignored 3x before some mildly irritated woman answered the line and blew me off. i called again to be ignored once more. By the 5th call I was told someone would be right with me. Mind you, this took place at the time of my scheduled check in. When I asked for a refund I was refused despite never stepping into the motel. So now these rude, lazy people have stolen my money and refusing all responsibility. Will never stay here again and w
Since 09/22 the management, co worker and housekeeping as been amazing. I am here for work and had a stressful ride specially coming from Fla. No hotels were available and they made sure that we got a room and situated for our months stay. I don’t think any other hotel would have took the time to do what they did in a tight situation I had. Housekeeping is amazing! Clean room everyday and if we need anything extra they will make sure it’s taking care of. Management is A1 🤗. Really enjoying my time at this hotel. Not too mention they also have services to wash and folded our clothes.
Good for a quick stay, price was right.... rooms a bit on the dated side.... comfortable bed, close to shopping and food. Friendly desk staff, ease of checking in, and park at door. Just that the rooms could use a freshening up, perhaps a coat of paint, etc.
We have stayed on this hotel multiple times. I wanted it to work out and kept trying to convince myself it was ok. We have had trouble on each stay with no housekeeping on the first day. Each stay we have received only two towels each day, despite repeated requests for an extra towel for our son. This year has been muddy and during an early summer visit, we tracked mud into our room. After check out I received a call from housekeeping asking what was on the floor (they said they needed to know so they could clean it). We returned the call the same day and left a message, explaining that it was dirt/mud and apologized. We did not hear back. When we arrived for our next stay a month later, an extra $100 was added to our bill. They had pictures of the muddy floor and also claimed a bedspread was ruined. This was never discussed prior to our arrival and we were not aware there was a problem or that we would be charged. During the previous stay, it was unclear whether the floor was cleaned daily or why they didn’t mention it while we were there. Given the number of construction vehicles and the amount of dirt in the parking lot, I’m sure we are not the only guests with muddy feet. There is a common scam in some countries where the front desk will demand money for a soiled pillowcase, and will not allow the guest to check out unless it is paid. This situation felt like a variation of this scam. They charged us the extra fee plus our entire stay without discussing it with us or giving us notices. It made us feel both embarrassed and uncomfortable and also like we’d been taken advantage of...…
From the time I checked in this motel was beyond helpful and friendly. The room was comfortable and clean. Everything was in it's place and when I called for extra towels they were more than happy to bring them. AJ, the clerk who was there even had doggy treats for my dog. Love love them and will come back every time I'm in the area.
We chose to forfeit our money and go elsewhere. This place is a dump! The king size we reserved was not available because the roof was leaking. We agreed to a different room where we literally had to park in the mud. The room was dirty and smelly. There were no bedspreads. Total yuck.
We booked this Motel for our trip sightseeing, The room was amazing and way bigger than we expected. Super clean and has Fridge/Microwave and a Keurig machine, which my Husband loved! Very quiet even though it is just off the road. We absolutely love the Staff here, always friendly and eager to help us with anything. We will definitely stay here again when passing through, and recommend Colonial Valley Hotel to everyone..... Thanks again, for an amazing 3 nights.
My job takes me to all corners of New England. Most of the time I will pass on the independent properties. I sometimes feel there is more consistency with the bigger chains. The colonial Valley Motel was a refreshing surprise. I was greeted by a super friendly staff and was given a clean fresh remodeled room. The outside is a work in progress but don't let it fool you. The owners are working hard to improve this property
After a short ride in the cold and rain threatening I decided to call it an early day and forgot about the time change. The really friendly staff, found me a room and had me checked in with no problems, the room was a huge surprise, tons of room, very clean and fresh smelling.Location was right handy in my case parking is really good just what I like. Bathroom was newly renovated and looked really fresh and new. Will recommend this to all my riding friends. An hour after I stopped the skys opened up and it rained and rained hard....