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Belmond Maroma Resort & Spa

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Belmond Maroma Resort & Spa
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1,108 Reviews from our TripAdvisor Community

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Showing 979: English reviews
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Atlanta, Georgia
Reviewed 4 days ago NEW

We just returned from a quick three-day trip to Belmond Maroma and we wish we had stayed longer. The resort is impeccably maintained and appointed, and the grounds are lush and beautiful. The staff were all friendly -- patient with us as we practiced our Spanish language. I continuously found myself saying to my fiance, "they have literally thought of...

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Helpful?
Thank atltraveler2017
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear atltraveler2017, It causes me great pleasure and satisfaction to read reviews such as yours and want to thank you for giving us the opportunity to host your brief getaway. Hope this is but the first of many many visits to our little paradise where we are already looking forward to welcoming you back. Until then, with my best regards....

Essendon, United Kingdom
Reviewed 2 weeks ago via mobile

I have just returned from a wonderful week of Mexican hospitality. The Belmond is authentic, small and perfectly located on a beautiful beach. If you need some rejuvenation for your soul this is the place you will find it. The ocean, the jungle, the wildlife, the beach, the daily yoga/meditation and the spa treatments will all help to destress you...

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Helpful?
2Thank KarenJS03
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear KarenJS03, Reading your comments and seeing how much you captured from your recent experience at Belmond Maroma Resort & Spa, really makes me happy. Especially, to read that my team delivered nothing but the best to ensure you were well taken care of and pampered. As I always say, there is only one way to have a happy guest...

Los Angeles, California
Reviewed 3 weeks ago

The Belmond Hotels are one of the most loved accommodations by me and my family. We have been fortunate to stay at The Belmond Hotel in das Cataratas, Iguassu Falls, Brazil and Belmond Grand Hotel Timeo in Taormina, Italy. So we were expecting something close to perfection here in Riviera Maya too.  And it was. Plus the beaches of The Belmond are...

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Helpful?
Thank Lara V
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Lara V, I truly appreciate you choosing Belmond to be part of your discovery around the world. It has been a pleasure having you as our guests to spend a relaxing holiday with your loved ones and I am glad to know that every moment of your stay was filled with amazing experiences. I and the rest of the...

Santa Barbara, California
Reviewed 3 weeks ago

We stayed 3 nights at the 5 star Belmond Maroma resort this last week. We had a beach front room on the ground floor #32. The room was small but we like the location and did not request to move to a larger room. Everything was excellent all around. Beach is just unsurpassed. Soft sand beach with very good chaise...

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1Thank Bonavent
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Bonavent, I appreciate you for having chosen us to spend a few days in our little paradise, Belmond Maroma Resort & Spa. I am so glad to know that your stay was filled with so many details and that our team was able to meet every one of your needs, making of this experience, an amazing and relaxing getaway....

Bath, United Kingdom
Reviewed 4 weeks ago via mobile

We've just had a wonderful 11 days at the Belmond Maroma - a beautifully architected, warm hotel with exceptional staff who were welcoming, attentive to our needs and who exuded a sense of pride for their hotel, culture & Country! The hotel has excellent, five-star, facilities, but also has empathy with the natural environment of which it's a part of...

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Helpful?
2Thank SimonCBond
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear SimonCBond, I totally agree with you. Every member of our team has a genuine passion for what they do and it really makes me happy to know that they showed you their best and that of this amazing culture and country, leading to an unforgettable experience, especially Giovanny and Jose. We are proud of our green initiatives, we believe...

Hong Kong, China
Reviewed 4 weeks ago

Great hotel overall. Certainly amazing service, same as you would get at the best Four Seasons hotel around the world. The Belmond Brand is the old Orient Express Brand and still lives up to its high standard. Great food and beautiful hotel and location on the beach, about 20 minutes drive from Playa Del Carmen, but to be honest you...

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Helpful?
Thank Michael R
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Michael, Knowing that you have enjoyed every moment spent in our little paradise pleases me greatly. Thank you for sharing your experience and kind words, which in turn, I will also be sharing with the rest of our Belmond Maroma Resort & Spa team. We hope to have the opportunity to welcome you again to this Mexican hideaway sometime...

Chicago, Illinois
Reviewed 4 weeks ago

We spent a week at Belmond Maroma and savored every minute. The facilities are picture perfect and well maintained while keeping a strong sense of beach, indigenous culture and jungle. The staff are premier - every single one. They are friendly, engaged, responsive and make you feel at home. Morning breakfast - included - was always delicious with many healthy...

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3Thank Deanna722
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Deanna722, I truly appreciate you having shared your lovely comments with me through this platform. I am pleased to learn that your recent stay at our little paradise, Belmond Maroma Resort & Spa has been simply magical in every way, especially that my team went on and beyond to surpass your expectations in creating unforgettable experiences. I and the...

Menlo Park
Reviewed 21 January 2017

We are here now at Belmond Maroma and are as enchanted as we are indulged and coddled. The white flour-soft beach is beyond superb (no seaweed, no jellyfish), the ocean is delightfully frolicsome and swimable. The service is beyond compare. The setting extravagantly gorgeous with gardens, parrots, the occasional coati and hundreds of candles at night. I may exhaust my...

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Helpful?
Thank CatalinaW
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear CatalinaW, I thank you for sharing your experience with us while still being in this, your home away from home. It pleases me greatly to learn that you are having nothing but the best time at our little paradise, Belmond Maroma Resort & Spa. We hope you keep enjoying the serene atmosphere, delightful menus and beautiful beach this haven...

London, United Kingdom
Reviewed 20 January 2017 via mobile

It's taken me a year to write this review but having been to some other apparently 5 star hotels since I've realised just how fantastic Maroma really was. The staff are very friendly, helpful and seem genuinely proud of their country, jobs and culture. They are so welcoming everyday and recognise you and ask about what you've done during the...

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1Thank J V
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear J V, It is great to learn that our guests still remember the lovely moments they have experienced while staying at Belmond Maroma Resort & Spa, including some members of our team who delivered a remarkable service and attention. Thank you for having taken a moment to share your kind review with me and the TripAdvisor community. We hope...

Melbourne, Australia
Reviewed 19 January 2017

I loved this hotel. The location is first rate. The service is amazing, unobtrusive and personal. The food is very good. Each night, candles are placed throughout the resort, and it creates an incredible atmosphere. It is a quiet and serene place to be. One warning - the prices in the Resort are high; but swallow deeply and just enjoy.

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2Thank 458phil
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear 458phil, It is good to learn that our little paradise, Belmond Maroma Resort & Spa, has resulted in the perfect place to be; enjoying its serene atmosphere combined with the excellent service, making this the perfect location to get away from the everything. I am glad to know that you have enjoyed every moment. Should your travel plans bring...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 

Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: ₹ 35,259 - ₹ 96,528 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Belmond, MrandMrsSmith, Orbitz and Jetsetter so you can book your Belmond Maroma Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Hotel Style:
#1 Spa Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Belmond Maroma Resort & Spa staff and other travellers.
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Questions? Get answers from Belmond Maroma Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We agreed with one other review: Room 35 has a partially obstructed view of the beach due to the top of Freddy's Bar.”
 of 5 bubbles atltraveler2017, 21 Feb 2017 | Read review
“Some rooms are larger than others. Ask to see a bigger room if you are shown a small one.”
 of 5 bubbles Bonavent, 29 Jan 2017 | Read review
“Ocean view is worthy”
 of 5 bubbles CatalinaW, 20 Jan 2017 | Read review
“Ask for beach view”
 of 5 bubbles E7907EVchristiang, 11 Jan 2017 | Read review
“Insist on a ground floor or first floor room on the ocean. Do not take room 9!!”
 of 5 bubbles Ruddshaw, 6 Jan 2017 | Read review
5 of 5