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El Dorado Maroma, by Karisma

Travellers' Choice award winner
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,468 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Maroma, by Karisma
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Showing 3,244: English reviews
Reviewed 17 May 2016 via mobile

The letter from the general manager, which was left in our honeymoon suite, concluded with the following sentence ; " We feel honoured with your presence and are sure you will have a unique experience with us." Never was at truer word written as only moments after finishing. reading this note I tripped over piece of broken decking and almost...

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Helpful?
5Thank PBC1963
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

On behalf of the entire staff and karisma corporate we want to offer a sincere apology for those areas that has not been reflected our five star service, it is a true worth noting the dissatisfaction of our guests during their stay. Thank you very much for providing such detailed feedback, thanks for your comments is that we improve our...

Stratford-upon-Avon, United Kingdom
Reviewed 17 May 2016 via mobile

We have just got back from two weeks at this special resort. It was our third time here and we will definitely be returning. We are part of the Exotic Travellers club. This is a small, quiet, intimate resort and this is perfect for us, the quieter the better..! It is kept spotlessly clean and the beach is beautiful, we...

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Helpful?
Thank Anita_pennell
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Anita_pennell, I would like to thank you for your loyalty to El Dorado Maroma and for have taken the time to write this review. I´m delighted to read that you had another amazing experience with us. We treat you like royalty because this is what you are for us! Than you for all your kind comments and for have...

Saskatoon, Canada
Reviewed 17 May 2016 via mobile

We've been here 2 days with another week to go and everything is amazing so far! Some minor setbacks but for me, it's all about how it's handled and the staff has been awesome. If something isn't perfect, you just have to ask and they'll make it perfect! The food is glorious, the beach you have to see to believe,...

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Helpful?
2Thank NLL002
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear NLL002, It´s an honor for us to host you at El Dorado Maroma! It´s great to hear that you´re having a great time! I´m sure you´ll have a lot of amazing memories to share when you go back home. Please do not hesitate to contact your Personal Concierge or any of our Staff in case you need any assistance,...

Reviewed 17 May 2016 via mobile

My husband and I just returned from a 7 night stay at El Dorado Maroma. We stayed in a Royal Suite on the 4th floor of the taller building in the back of the resort. We had a beautiful ocean view and were just a 2-3 minute walk to anywhere in the resort. We have traveled to many places. This...

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Helpful?
Thank Leecy F
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Leecy F, Thank you for your delightful review and for sharing your great experience at El Dorado Maroma. I´m glad to hear that you enjoyed our facilities and services, thank you for all your great comments about our food and staff. We hope to have the pleasure to welcome you back for your next trip. Kind regards, Alejandro López...

Nashville, Tennessee
Reviewed 16 May 2016

So my wife and I stayed at El Dorado Maroma the first week of May 2016. First, let me say that Maroma is without a doubt one of the most beautiful beaches we've ever walked and that says a lot. Secondly, El Dorado Maroma's staff and food are absolutely TOP NOTCH. This property is stunning and has everything you want...

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1Thank kevinrainbolt
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this review

Hola dear kevinrainbolt, Thank you for staying with us and for sharing your feedback. your opinion is very important for us and we take it in considerations. Please be assured we will let know your gentle comments to our team! :) We hope you will visit us again in a near future. Joslin Fuentes Díaz General Manager El Dorado Maroma,...

Palmdale, California
Reviewed 15 May 2016

Love love love this place. The staff carlos,Camacho, gesille, alberto,jonas,bernardo,Manuel, Armando the gentleman in charge of papitos and all the staff were simply amazing . Beach is very clean,beautiful. View from almost every room

Review collected in partnership with this hotel
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Helpful?
Thank awa1322
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Awa1322, We appreciate your comments and your preference to El Dorado Maroma. Thank you for all your comments, be confident that Carlos, Camacho, Giselle, Alberto, Jonas, Bernardo, Manuel and Armando will be delighted that you have acknowledged their hard work. We take pride on the excellent services from all of them. Wee look forward to your next visit to...

Laurel Springs, New Jersey
Reviewed 15 May 2016

We were at Eldorado Maroma May 7th to the 14th to celebrate our 33rd Wedding Anniversary. We had a great time. When we arrived, Daniel our check in/Front desk guy was excelente. He made us feel welcome from the getgo. Our personal Concierge, Thomas G. (our personal Philly guy) was very helpful throughout the week that we stayed. The staff...

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Helpful?
Thank Alan D
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Alan D, Thank you for have chosen El Dorado Maroma for your past holidays, I´m glad you had a great time with us. Also, I like to thank you for the kind words for the staff. I have to say that I am very proud of every one of them. They are definitely a big part of the vacation...

Quebec City, Canada
Reviewed 14 May 2016

This is my 8 time in Riviera Maya and over 30 resorts in carribean. In Riviera Maya, this is nicest beach I have seeing. This resort is most cleanest in all I have visited. Small site but the most beautiful. All personnal are friendly and they offer an excellent service. Service in restaurant are similar (same protocol everywhere...some time they...

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Helpful?
1Thank Tomb2000
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Tomb2000, Thank you very much for your recent visit. It is a pleasure to read you had an excellent vacation and were able to enjoy this beautiful beach. Also, we appreciate your constructive feedback; it is always welcome and taken into consideration. We hope we can welcome you once again and provide you another pleasant vacation soon. Sincerely, Alejandro...

Calgary
Reviewed 14 May 2016

We just got back after a 10 day vacation at the El Dorado Maroma. We have been to Mexico 15 times and have stayed at many resorts over the years understanding that no resort is perfect. We are not hard to please however this resort was the most frustrating resort we have ever stayed at. We went for a wedding,...

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Helpful?
6Thank Cherical
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear Cherical We want to thank you for taking the time to write us a review, due to you we can improve the areas and services that fell short of expectation. We apologize for all the inconveniences that you experienced during your stay at El Dorado Maroma, please accept our sincerest apologies. We invite you to contact our head of...

Missouri
Reviewed 13 May 2016

My husband and I chose this property mainly because of the size. We stayed March 6-13th the weather was abnormal for natives too, rainy,windy only half of trip,thank goodness! The property was 100% occupancy.The property is gorgeous, food good ,beach ,sand like flour. We stayed in the generation building top floor, great view huge room.The pool bar in our area...

Review collected in partnership with this hotel
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1Thank elaineMissouri
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear ElaineMissouri, Thank you for sharing your comments with us at Trip Advisor. I apologize for the inconveniences you experienced during your stay. I truly appreciate all your comments and you can be sure I will take care of them for you next visit. We hope we can welcome you once again. Please feel free to contact me at gm@eldoradomaroma.com...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: ₹ 25,081 - ₹ 1,03,491 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
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Lynn
9 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Palafitos at the top of the "T" are the way to go!”
christinebU4199XJ, 22 May 2017 | Read review
“Great rooms either way. On the beach or overlooking the gardens. We had a beachfront suite.”
todpeg, 21 May 2017 | Read review
“Royal suite beachfront is steps from the water and pools, incredibly well appointed and comfortable.”
13sonnyj, 21 May 2017 | Read review
“Rooms on the 4th floor overlooking the beach”
Sweetness114, 19 May 2017 | Read review
“Ask for the highest floor possible for a great ocean view”
, 18 May 2017 | Read review
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Prices are for 1 room, 2 adults
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