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Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
Secrets Maroma Beach Riviera Cancun
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11,217 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Maroma Beach Riviera Cancun
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Showing 10,033: English reviews
Ottawa
Reviewed 6 April 2014

My husband and I stayed at Secrets Maroma for 9 nights in March. We are very well travelled in the world of all inclusives having stayed at about 15 different resorts in the Caribbean, all adults only, and mostly 5 stars. We have therefore become very picky, so keep this in mind as you consider this review. We chose Secrets...

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Helpful?
11Thank Franny67
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you for the review and we are truly sorry you did not enjoyed your time at our resort due to other guests. I truly hope everything else was good. Sincerely, Romina Pizzuti Social Media

Flackwell Heath, United Kingdom
Reviewed 6 April 2014

Such a lovely place. Staff can not do enough for you and always so pleasant. You have a choice to relax and unwind or a good choice of activities to do. The beach is fantastic and the pool and surrounding areas are so clean. There are plenty of restuarants to eat with a good choice on the menus. Our advice...

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Helpful?
6Thank Suzanne S
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you for your comments and for giving us a five star rating, we appreciate you submitting this review and hope to see you back home soon. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

North Bay, Canada
Reviewed 6 April 2014

Secrets Maroma is the best resort in the Mayan Riviera. We have been to several all-inclusive resorts, Iberostar Grand, Iberostar Maya, Eldorado, Valentin, Barcelo, Sandals in St.Lucia...... Nothing compares to Secrets Maroma! The place gets better every year! We stayed for 14 days last year and this year and travelled with another couple who visited their 2nd year also. Most...

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Helpful?
2Thank bjandrr
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for your comments, I am the one who replied to your emails as well, we will certanly look into it. Hope you come back soon! Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

London
Reviewed 5 April 2014

We stayed here on the recommendation of our travel agent ( Debbie at Wexas Travel Uk). Without any shadow of doubt our 2 week stay ( ending tomorrow) has been a fantastic experience. Unlike other resorts we have stayed in ( not Secrets) it is virtually impossible to find any meaningful criticisms. Each apartment block is serviced by a dedicated...

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Helpful?
1Thank In4apenny
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, I absolutely loved the tittle to this review, I must point out that even though the lights go off at night, there is always something we can so if this is an issue for you. please don't hesitate to contact me when you are ready to return. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Reviewed 5 April 2014

We were looking for a little get away from the wintery weather of the north and landed on Secrets Maroma - the reviews speak for themselves, but we are incredibly happy with our decision to visit. We stay for five full days and it was nothing short of awesome! The service was fantastic and the food was delectable. We tried...

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Helpful?
2Thank Larry G
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, We are so happy you've enjoyed all the restaurants and the entertainment team made your stay. We hope to have you back real soon! Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Halifax, Nova Scotia, Canada
Reviewed 5 April 2014

Just returned from a weeks vacation with my husband at Secrets Maroma and it was wonderful. I'm a real home body so 4 or 5 nights is usually plenty of time for me to get away and I'm looking to go home, not this time I didn't want to leave!! The beach is beautiful, food, service excellent and rooms clean...

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Helpful?
2Thank Andrea D
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you for choosing us and for naming those who made you feel at home. We look forward having the opportunity to serve you in the near future. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Saint Louis, Missouri
Reviewed 3 April 2014

Positives Check-in Process Standard room was wonderful, big, and up to date Huge pool area and never had to "fight" for lounge chairs Very clean resort Tennis Lessons with Oscar Spanish Lessons with Gabby Water aerobics with Manny from the Moon Hibachi with Raul and waiter Daniel Sea Side Waiter Jonathan Concierge Cristina The French restaurant Negatives Water aerobics with...

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Helpful?
7Thank Cmarolis
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for your comments, as far as the Cons listed I am sorry somenthing like that encourage you to give us 4 stars. I hope you decide to come back soon and when you do, please send me an email prior. Sincerely, Romina Pizzuti Social Media info.semrc@secretsresorts.com

Manchester, United Kingdom
Reviewed 3 April 2014

My husband, my mum and I have just returned from a holiday in Secrets Maroma, Mexico for 10 days. We had been to Mexico before but another resort (Excellence Resorts), and we had heard so much about secrets and it was very obvious it was the favoured resort in Cancun. So we decided to book it!! My mum had just...

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Helpful?
10Thank Faye R
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, What a wonderful review! Very surprised you remebered everyone's name. We look forward having you back home real soon. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

rye, ny usa
Reviewed 3 April 2014

Before going into the short story long, the main reason to go to Maroma Beach is the beach. My wife and I walk the soft sand, north or south, for what seems like miles. The Gulf had very comfortable water temps at the end of March and enough wave action to keep from falling asleep. Two years ago, at Mike...

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Helpful?
2Thank lukegt3
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for the wonderful comments! We look forward having you for a second time. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Henlow, United Kingdom
Reviewed 3 April 2014

Our initial thoughts for this holiday were that we had done the Caribbean @ Sandals, Couples, Rui etc & were looking for something at least as good in Mexico. Our Agent, Ally at "Tropical Sky" personally recommended this location & was she right, Yes Sir!!! We flew BA Club World and for that length of flight(nearly 11 hours) that was...

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Helpful?
5Thank CGT21
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for the wonderful review and recommendations to other travelers! We look forward welcoming you home soon again. Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: ₹ 26,661 - ₹ 81,685 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity and Despegar.com so you can book your Secrets Maroma Beach Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 Romantic Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Splurge for the Preferred Ocean Front”
 of 5 bubbles peteb363, 24 Mar 2017 | Read review
“We paid additional money to be at the preferred club level. That enabled us to have a better location and view.”
 of 5 bubbles MKTK70, 23 Mar 2017 | Read review
“Be prepared for an Experience of a Lifetime”
 of 5 bubbles F3502PVjamesl, 23 Mar 2017 | Read review
“It seems all rooms are the same although you'll pay extra for sea view/beachfront. We spent very little time there and in my opinion, preferred club is not worth the extra. Service and amenities are excellent regardless.”
 of 5 bubbles B-Abroad, 23 Mar 2017 | Read review
“I did the run of the house special 9n their website and got a beautiful jr suite! The rooms are all gorgeous! They don't have any tiny rooms. All are very spacious!”
 of 5 bubbles JamieA909, 23 Mar 2017 | Read review
5 of 5