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Secrets Maroma Beach Riviera Cancun

12,938 reviews
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Traveller (12763)
Pool & Beach (3836)
Room & Suite (2492)
Overview
  • Excellent82%
  • Very good13%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“preferred club”(1,380 reviews)
“world cafe”(863 reviews)
“barefoot grill”(369 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
Offers from Secrets Maroma Beach Riviera Cancun
Special Offer: Winter Greataways!
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (12,938)Write a Review
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There are newer reviews for Secrets Maroma Beach Riviera Cancun
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11,522 results
Traveller rating
9,306
1,565
444
146
61
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9,306
1,565
444
146
61
Show reviews that mention
All reviewspreferred clubworld cafebarefoot grillel patioour honeymoonroom serviceamerican idolsecrets boxentertainment staffswim out suitebuilding conciergecoco cafefrench restaurantwelcome homehydrotherapy circuitocean viewpool volleyball
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11 - 15 of 11,522 reviews
Reviewed 5 days ago

Great hotel with fabulous attention to detail in every aspect. The staff are so helpful and welcoming with always a pleasant smile and sense of humour. The food was exceptional in every restaurant area and the swim up room was such a treat . The...More

3  Thank MarinaHighlands
Response from E-Concierge S, Gerente at Secrets Maroma Beach Riviera CancunResponded 4 days ago

Dear MarinaHighlands, It was a pleasure to have the opportunity to be your hosts at Secrets Maroma Beach, and to learn you absolutely loved all the perks of our Unlimited-Luxury® package. Your kind compliments motivate us to keep working to maintain our service standards, and...More

Reviewed 5 days ago

We always stay in the beach front units, this time swim out and loved it. The room we choose to stay in is cleaned everyday with evening turn down. We stayed during Valentines and returned to our room with flower petals and chocolate on the...More

2  Thank KevinH145
Response from E-Concierge S, Gerente at Secrets Maroma Beach Riviera CancunResponded 4 days ago

Dear KevinH145, Thank you for sharing your recent experience of your stay at our resort Secrets Maroma Beach. We are delighted to know you had a very relaxing holiday, and that our staff went out of their way to pamper and spoil you. It is...More

Reviewed 5 days ago

This resort was worth every penny...and then some. The staff was absolutely amazing and so great! They remembered everyone by name and were also able to help me find my group when i got separated from them . The Beatles show was so good and...More

1  Thank Kristin R
Response from E-Concierge S, Gerente at Secrets Maroma Beach Riviera CancunResponded 4 days ago

Dear Kristin R, Thank you so much for submitting your review and give us a five star rating! We truly appreciate your comments and hope to see you back real soon! Sincerely,

Reviewed 5 days ago

Room 2134. Was great, clean neat, and well organized. Room service was prompt and attentive. the entire staff from top to bottom was fantastic, and accommodating. this was a business trip, but I would not hesitate in the future to have my wife join me....More

Thank ChrisA3894
Response from E-Concierge S, Gerente at Secrets Maroma Beach Riviera CancunResponded 4 days ago

Dear guest, Thank you for the five star rating and taking the time to write this wonderful review for other travelers to see. Please keep my email and contact information for when you are ready to return. Sincerely,

A TripAdvisor Member
1
Reviewed 5 days ago via mobile

Everything about this resort was wonderful. The food was amazing. Excellent and friendly staff. Our room was beautiful. The beach is absolutely gorgeous and the pool area is also beautiful. Highly recommend this resort!

Thank A TripAdvisor Member
Response from E-Concierge S, Gerente at Secrets Maroma Beach Riviera CancunResponded 4 days ago

Dear Guest, Thank you for choosing Secrets Maroma Beach. It is wonderful to know how much you enjoyed your stay in the resort! We are very proud of the service you received from our staff and your opinion regarding our grounds and facilities. Warm regards,

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Breakfast included
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$ 423 - US$ 1,006 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 423 - US$ 1,006 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (12763)
Pool & Beach (3836)
Room & Suite (2492)
Dining (977)
Amenities (85)
Business Centre & Event Rooms (46)
Family and Play Areas (42)
Questions & Answers
Ask a question
travelmum615
23 February 2018|
Answer
Response from SSjrsy | Reviewed this property |
I was there in November and quite a few buildings were already completed with the refurbishing of the rooms. I imagine by then all or most will be done. In Akumal there are 3 pools, however at Maroma there are 2 pools; the... More
0
Votes
Justin W
23 February 2018|
AnswerShow all 3 answers
Response from 374Debbie | Reviewed this property |
To my knowledge they are not heated, at least when I was there last October they were not. Building 16 gets sun all day long so it would be warmer.
1
Vote
cecilia m
21 February 2018|
AnswerShow all 2 answers
Response from Ashtonian1954 | Reviewed this property |
Best to check with the hotel. Often the more people in a room the cheaper it gets. Have you done a dummy booking for one and two people?
0
Votes
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Room Tips
"consider a swim up, if your budget will allow."
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"Swim outs are the best unless you want pool side."
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"Beach front"
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"Swim out room was great! It's bottom floor but there was no extra noise heard"
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