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Isle of Capri Casino Hotel Lake Charles

TravelocityUS$ 145*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Isle of Capri Casino Hotel Lake Charles
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292 Reviews from our TripAdvisor Community

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There are newer reviews for Isle of Capri Casino Hotel Lake Charles
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Showing 291: English reviews
Springfield, Missouri
Reviewed 9 August 2015 via mobile

Rv space was very nice for a short stay. Electrical only but very nice. You need to park in opposite directions to maximize your space. Great for that 2 o'clock in the morning urge to have one more try at the casino. Buffett food is good and moderately priced. Casio is dated with three levels of machines and tables. Have...

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Helpful?
Thank 658cbob
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thanks for taking the time to give us a review. We appreciate your feedback and we're glad you enjoyed your visit with us and found our RV accommodations suitable. We hope to see you again soon!

Midlothian,t
Reviewed 8 August 2015

We stopped here on Wed the 5th of Aug 2015 I have to say things can get a little goofy I called to see about getting a room and was quoted a price ,I then ask for the veteran discount or disabled vet discount I was told that this location did not offer it. I told Ralph that there is...

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Helpful?
Thank doc191
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thanks for taking the time to leave a review. We appreciate your feedback and would like the opportunity to talk with you more about your stay with us. When you get the chance, please give us a call at 800-430-2300 or send us an email at MarketingLC@islecorp.com Thank you!

San Antonio, Texas
Reviewed 3 August 2015

Being in the military now for 18 years, I do a lot of traveling across the country. I regret deciding to stay at the Isle of Capri this weekend. Meeting up with family there, the experience was horrible from start to finish. For starters, the ladies at the reservation desk were extremely rude. My room was not ready for check...

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Helpful?
1Thank SandraAndLeLe
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, while some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We would like to discuss your experience in more detail to learn how we can make your next visit a much better one. Please give us a call at 800-430-2300 or send us an email at MarketingLC@islecorp.com. Thank...

Houston, Texas
Reviewed 3 August 2015

While traveling to Marksville for the weekend we decided to stop by the Isle of Capri coming and going to Marksville, LA and we are so excited we did. Our stay at Paragon was so aweful we needed something to uplift our experience. The Isle wait staff and overall staff was nice and helpful. The Casino is older but I...

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Helpful?
Thank Jolaoso R
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Jolaoso, thanks do much for your review! We appreciate your feedback and we're glad you enjoyed your visit with us. We look forward to seeing you again soon!

Reviewed 30 July 2015

Husband and I were leaving for an outing, cleaning personnel entered our room. My wedding reception dress was on the bed when we left. When we returned my dress was missing. We contacted Front desk staff immediately, staff contacted cleaning management. We were then referred to Keith and Keith referred me to Insurance Co. CCMSI, who denied our claim because...

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Helpful?
6Thank Evette P
West Columbia, Texas
Reviewed 25 July 2015

The hotel was nice, clean, and everything in the room worked with exception of the air conditioner. The bathroom was very nice and clean. The staff was friendly and polite. It was a honeymoon trip and we had a great time.

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Helpful?
Thank debid00
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for taking the time to give us your review. We appreciate your positive feedback and we're glad you enjoyed your stay with us! We look forward to seeing you again soon.

Santo, Texas, United States
Reviewed 23 July 2015

An aged hotel, but in favorable shape, comfortable, and clean. Staff was courteous and friendly, eager to help, and followed through with all our requests. A great view of the lake on east side rooms provides a great sunset balcony scene. Drinks were on the pricy side, however, we will be returning to relax, gamble, and dine.

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Helpful?
Thank Randall S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Randall, thank you for your review! We appreciate your feedback and we're glad your enjoyed your stay with us! We look forward to seeing your again soon.

Central Texas
Reviewed 13 July 2015

Our check in was smooth, the room was chilly like we like it upon entry, at first glance the room was ready for us. We unpacked and left for dinner and the casinos. Saturday morning when ready to iron our shirts we found an iron that looked like it had been used to make a grilled cheese sandwich and an...

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Helpful?
1Thank MPTB
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for taking the time to give us a review. We appreciate your feedback about your stay with us, though it doesn't sound like it was up to our standards for customer service and hospitality. We would like to speak with you further about your concerns so we can ensure that your next visit with us is...

Beaumont, Texas, United States
Reviewed 6 July 2015

Be aware the tower is attached to the Casino and restaraunts, the Inn is across the street. Many a person has checked in only to find out they have to walk or take the shuttle bus to the casino. A short walk but it’s a little annoying. Check in was smooth. The door was another problem. After we got in...

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Helpful?
Thank Bill_C_06
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Bill, thanks for taking the time to leave a review! We appreciate your detailed feedback about your stay with us and we're glad you enjoyed it. We hope to see you back again soon!

San Antonio, Texas, United States
Reviewed 3 July 2015

Spent one night but wanted to stay longer. If I wasn't on a travel schedule, would have stayed. The room in the tower was exceptional. Huge tub and separate shower. Comfortable bed and nice view of the water. Only issues: 1) the bathroom door was slatted, not a true solid door, so if you are staying there, make sure it...

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Helpful?
Thank Kelley C
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Kelley, thanks for the great review! We appreciate your detailed feedback and we're so glad you enjoyed your stay with us. We look forward to you again soon.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Region: United States > Louisiana > Westlake
Price Range: ₹ 7,370 - ₹ 19,846 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
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Also Known As:
Isle Of Capri Westlake
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Questions & Answers

Here's what travellers have asked, with answers from Isle of Capri Casino Hotel Lake Charles staff and other travellers.
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you book here, book the main hotel”
Glennlab, 3 May 2017 | Read review
“Choose a tower room. Ask for a water view.”
kimf261, 27 Apr 2017 | Read review
“Reservations are not honored”
coyl127, 21 Mar 2017 | Read review
“Stay elsewhere”
280melissao, 17 Mar 2017 | Read review
“Check your shower to see it is clean! Wifi didn't work unless you had a password.”
hotelreviewerm, 16 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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