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Isle of Capri Casino Hotel Lake Charles

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1 room 2 adults 0 children
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Isle of Capri Casino Hotel Lake Charles
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288 Reviews from our TripAdvisor Community

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There are newer reviews for Isle of Capri Casino Hotel Lake Charles
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Showing 287: English reviews
Reviewed 6 February 2015 via mobile

I cannot fully disclose what happened during our stay, but this place is not safe. You can hear everything through the walls in your hotel room. The casino itself is pretty boring. There aren't a lot of games/slots. We had a horrible experience at the hotel where a couple got into it and the entire floor was relocated at around...

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Helpful?
3Thank Trisha L
Reviewed 4 February 2015 via mobile

Stayed here several times but this will be my last. .rude customer service. .and we didn't get the room with the balcony facing the lake like we were promised. ..will go back to Otis and Henry's restaurant located inside..awesome food and great service. .the hotel could learn from them

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Helpful?
1Thank Gina C
IsleCustomerSupport, General Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Gina, we would appreciate an opportunity to talk with you about your experience. Your feedback can help us ensure our guests are receiving the best service while visiting our casino. Please give us a call at 800-430-2300. We look forward to hearing from you.

Atlanta
Reviewed 27 January 2015

Rooms are clean and spacious. Beds are very comfortable. If you do not smoke be sure you get on a non smoking floor! Hotel staff is courteous. Convenient to I-10. Stayed in the new off casino hotel property next door that was recently renovated.

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Helpful?
1Thank diversifiedjbk
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thank you for your review. We're glad to hear you enjoyed your stay at our Tower hotel. We hope to see you again next time you come to town!

Houston, Texas
Reviewed 7 January 2015

This is above average--its actually Good, but I could only choose between average or very good. The hotel is nice, the rooms were comfortable and the beds were very good. The only issue is the layout of the hotel desk and the rooms themselves. Weird layout. Plus, the casino is small--and they allow smoking (no non-smoking anywhere) so while the...

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Helpful?
Thank Greg T
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Greg, thanks for your review. We're glad to hear you enjoyed your stay at our hotel. We would love to know how we could make your next visit to our casino better. Please feel free to contact us at Jacqueline.Guillory@islecorp.com or give us a call at 800-430-2300.

Jacksonville, North Carolina
Reviewed 29 December 2014 via mobile

Stayed here for the night with fam, as they wanted to gamble a little and take a break from the highway. First off I felt like I was walking into an old ashtray. The smells were overwhelming. Room was dusty, shower in bathroom was filthy!!! Room is dusty, duvet cover was dusty. Needless to say I slept partially in my...

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5Thank NeeNee717
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

While some of our rooms are not as new as others, we always demand cleanliness and what you described is far beneath our standards. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss your experience in more detail to learn how we can make your next visit a...

Wapiti, Wyoming, United States
Reviewed 23 December 2014

Pulled in with our Class A and went to the desk to register for one of the ten hook ups for RVs found out they now charge $20 for hookup which only includes electric....was also told that the pool and hot tub was closed for the season! I would think if they offered the amenities they would discount the hook...

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2Thank Barbara L
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Barbara, thank you for your review. We appreciate your feedback as it helps us to make improvements where needed. If you would like to speak with someone about your visit, please give us a call at 800-430-2300.

Farmington, Maine
Reviewed 21 December 2014 via mobile

We stayed here for a function and ended up not in the tower, but the "other" part of the hotel. It smelled like smoke with a poor attempt to cover up with floral spray. The room felt dirty and the fan above the bed was coated in a thick layer of dirt. The shower was coated with a slick layer...

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Helpful?
4Thank Dawn S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Dawn, while some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss your experience in more detail to learn how we can make your next visit a much better...

center
Reviewed 6 December 2014

The tower rooms at the Isle of Capri Hotel are spacious and comfortable. The view of Lake Charles is great. We enjoy the comfy armchairs, large ottoman and great whirlpool tub. We also have stayed at the Inn, where we can bring our two Shih-Tzu's--not as fancy as the tower, but also quite comfortable, with a short walk to the...

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1Thank karmaCenter
Todd Mission, Tx
Reviewed 3 December 2014

we stayed at the main hotel at the Isle of Capri and it couldnt have been a better experience. I love the Jacuzzi....perfect after a nite at the crap tables. with the hotel being in the main building all you have is a short walk down to the casinos and restaurants.

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Thank yngtexan
Waco
Reviewed 3 December 2014

Great large rooms with stand up shower and separate jacuzzi tub. Large bathroom and spacious living area. Maid service is excellent! Shortcomings are: only plastic cups, no glass. And the lamp on the desk is very dim, but a great place to stay.

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1Thank William H

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669
Region: United States > Louisiana > Westlake
Price Range: ₹ 5,476 - ₹ 16,949 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Isle Of Capri Westlake
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reservations are not honored”
 of 5 bubbles coyl127, 21 Mar 2017 | Read review
“Stay elsewhere”
 of 5 bubbles 280melissao, 17 Mar 2017 | Read review
“Check your shower to see it is clean! Wifi didn't work unless you had a password.”
 of 5 bubbles hotelreviewerm, 16 Mar 2017 | Read review
“Go to another hotel.”
 of 5 bubbles joanc991, 3 Mar 2017 | Read review
“Don't stay here.”
 of 5 bubbles freds398, 5 Jan 2017 | Read review
5 of 5