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Holiday Inn Shreveport -I-20-Downtown

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Holiday Inn Shreveport -I-20-Downtown
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105 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Shreveport -I-20-Downtown
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Showing 104: English reviews
Reviewed 25 September 2016 via mobile

The breakfast is good if your an IHG meme we you get free breakfast. The rooms are clean and if you have a problem they will move you. The bar is nice but lacks actual seating room. Internet is terribly slow. It was slow enough that I did not even bother using it. Would Santayana here again for the night...

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Helpful?
Thank Richard D
Nicole S, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for your feedback and for being an IHG Rewards Club member and please accept our apologies for the disturbance you have experienced during your stay due to the room conditions and the Internet is slow and if there is anyway you could give us one more opportunity to be at your service ,so that we could make your...

weatherford, TX
Reviewed 12 September 2016 via mobile

Train horns, flooded rims, Mildew, and tried 3 rooms before we got a a decent one, not a long like we reserved but a double queen. The trains pass within 10 ft of the hotel every 30 minutes and occasionally they know the horn at 3 am... They did drop out rate by $30.

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Helpful?
1Thank untionic
Ernest B, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for taking the time to review our hotel. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope that you will allow us another opportunity in the future to provide you with a better experience....

Reviewed 24 August 2016

Passing through, and decided to stay here. The woman at the front desk, Cassie, I believe, was extremely helpful, lovely, and very kind. She did her best to make our night well and comfortable. Walked into the room and it was air-conditioned which was fantastic because this heat could kill people. I've previously stayed in places that had broken air-conditioners...

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Helpful?
1Thank DirkSpot P
Ernest B, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Wonderful! We are pleased that you enjoyed your stay, the food, and most importantly the service. We appreciate your comments and thrilled each time a guest shares their positive experiences with us. I'll be sure to share your comments with Cassie and the other staff members. We look forward to seeing you soon. Regards, Ernest Boswell - General Manager

Reviewed 13 August 2016 via mobile

Location was great. Staff was very friendly. Room was clean, in Louisiana, it's humid, rooms will smell musty. Bed was a little too hard for me. Good breakfast. Complimentary van to casino's. Overall, not bad. Staff is what made this a nice stay.

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Helpful?
Thank scott v
Nicole S, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for choosing our hotel and brand. We appreciate your feedback and we are honored to have you as a loyal guest. Please keep us in mind for you future stays. Looking forward to seeing you gain. Thanks you Nicole Wiggins

texas
Reviewed 8 August 2016 via mobile

Our experience with the Shreveport downtown Holiday Inn was disappointing from the start. -We talked directly to Holiday Inn Shreveport to book our room 2 1/2 weeks in advance. The woman on the phone was distracted, talking to other coworkers while on the phone and even quoted back the wrong date. This prompted me to call Holiday Inn corporate the...

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Helpful?
2Thank brucewillis
Ernest B, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

First, let me apologize for not seeing this review sooner, it was an oversight and definitely not intentional. Next let me again apologize to you for the inconveniences that you experienced during your stay with us, that weekend should've been a stress free trip for you and your family. Had I see this sooner, I would have taken care of...

Reviewed 8 August 2016 via mobile

We decided to book this room kind of last minute through booking.com. We came in on a Friday night real late so technically it was Saturday morning but when we to check in I wanted to pay cash for one night and a debit card the second night. They said no problem but we would have to pay for just...

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Helpful?
Thank Stephanie S
Nicole S, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for your feedback, we value your response on your recent stay here at our location. We appreciate your understanding on our cash policy although it could have been explained prior to your arrival . I want to apologize for any inconvenience we may have caused you. It always a pleasure making our guest feel loved and appreciated during...

Millington, Tennessee
Reviewed 8 August 2016

This is an older hotel and it looks and smells like it. We (3 of us) stayed here for 1 night in July. The hotel was overbooked and we were put in an area that looked like it was not used too often. The room was very small, with the bathroom being even smaller. The bed was okay comfort wise....

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Helpful?
Thank Kelly C
Ernest B, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for taking the time to review our hotel. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope that you will allow us another opportunity in the future to provide you with a better experience....

Louisiana
Reviewed 8 August 2016 via mobile

This hotel was supposedly remodeled recently. I guess this was true because part of the parking lot was full of old toilets. First, the hotel itself is difficult to get to with an entrance off a one way street that require a very sharp and steep entrance. There is also inadequate parking for the number of guest. All entrances are...

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Helpful?
Thank Hortman55
Ernest B, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for bringing this to my attention. There are no excuses, I must offer my apology for these inconveniences that you experienced while visiting us. You deserved better. We did not provide a stay that was up to our normal standards but we will make the necessary changes needed to improve. We do hope that in time you will...

Reviewed 4 August 2016 via mobile

Booked 2 rooms almost 2 months in advance. Arrived at hotel on July 30, 2016 (6 hours from home) the line to check in was EXTREMELY long and it was time for us to leave for the Garth Brooks concert. I went to the desk and asked if I could check in after the show. I was assured that we...

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Helpful?
1Thank Sami S
IHGService, Guest Relations Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Dear Sami S, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience that you have encountered with your reservation. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I hope that you can respond at your...

Reviewed 31 July 2016 via mobile

We waited 45 min. to get our key. Room was flooded & had a plunger & wet towels everywhere. They said no more rooms were available. It was a busy weekend and no other hotels were vacant. I reserved this room a month ahead. Was out $120 and weekend ruined. Front desk didn't even apologize or seem to care.

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Helpful?
Thank Rachel F
Ernest B, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

We apologize for the inconveniences you faced during your recent visit, as it was not a typical day or up to our typical standards. We regret when our guest leave unhappy. Customer satisfaction is our top priority and I am displeased that we did not deliver that to you. I thank you for your comments and we will continue to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Shreveport Downtown Hotel has 190 recently remodeled rooms (2014), brand new plush lobby, and a beautiful new exterior. The Holiday Inn Hotel is a full service hotel located in the heart of downtown Shreveport. We are located within walking distance of Sam's Town and Hollywood Casinos, Shreveport Festival Area, Clyde Fant Bike and Walking Trail, Shreveport Science/ Discovery Center, the downtown Riverfront Pier, the Convention Center, the downtown entertainment district, and the Louisiana Boardwalk. Featuring Red River Restaurant and S'port Bar and Grill, full catering/banqueting/large meeting rooms services available, business center, outdoor pool, fitness center, complimentary airport and casino shuttle services (shuttle hours run daily from 7 AM-10 PM and is subject to availability). All rooms equipped with irons and ironing boards, hair dryers, 40 in. TVs with expanded satellite TV with 5 HBO movie channels , free high speed Internet access, alarm clock radios, coffeemakers, electronic locks on guest room doors, 24 hr. Security, express check in and express check out services. All king rooms have microwaves and refrigerators. ... more   less 

Additional Information about Holiday Inn Shreveport -I-20-Downtown

Address: 102 Lake Street, Shreveport, LA 71101
Region: United States > Louisiana > Shreveport
Price Range: ₹ 5,982 - ₹ 10,417 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Shreveport -I-20-Downtown 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Holiday Inn Shreveport -i-20-Downtown Hotel Shreveport
Shreveport Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Shreveport -I-20-Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay somewhere else..........camping in a tent would be better”
 of 5 bubbles 671timk, 10 Nov 2016 | Read review
“Top floors on the right side have amazing views of the river.”
 of 5 bubbles dirkspotp, 24 Aug 2016 | Read review
“Get a room on the street side not the back side of the hotel”
 of 5 bubbles amandaj167, 26 Jul 2016 | Read review
“Cassie will hook it up”
 of 5 bubbles jclint11, 18 Jul 2016 | Read review
“avoid the rooms close to the train tracks”
 of 5 bubbles 531pattyb, 28 Jun 2016 | Read review
5 of 5