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When we checked in last night, we found that they have a really high pet fee. No discount for Priority Club members like others we stayed in.
Won't stay here again. Changed our plans for a return trip next week.More
Thank Dacia R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 9 January 2018
Hi Dacia R,
Thanks for choosing to stay with us and leaving us feedback.
I am sorry to learn that you found our pet fee did not meet your expectations. I welcome your comments and I will have them shared with our hotel owners for...More
WE did have a few issues - a light out in the bath room, pull for the shower did not work, sink drained slowly. But as I told the lady at check out about these issues, she was writing a work order out for maintenance....More
It's been 15 years since I've stayed at this property and I must say the management has kept the property in superb shape. Everything from the conditions of the rooms, lobby and breakfast area to the outside grounds.
Unfortunately, the property is located by the...More
Got here on a very hot evening, the room looked like it needed renovation, smelled like a cigar smoker had just left, and despite the a/c on high, it felt damp...even the carpeting felt damp when I walked on it.
Don't think I'll stay here...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 27 August 2017
Thank you for your recent stay at our hotel. It is regrettable that you did not experience an exemplary hotel stay with us due to the AC issues. We have shared your comments with the management team and we’re confident the necessary adjustments...More
Wanted to stay my last night of my two week stay closer to the airport. This is an excellent location since it is just outside the entrance. Lady at the counter was very good, room was clean. Not a bad stay.
I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since... More
I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since you are about three minutes from the airport. Hope this helps.