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The staff here go out of their way to make sure you have a great experience!
Thanks to everyone, especially those that helped me check in. This was my first time in Shreveport and I really felt that southern hospitality.More
Thank robert c
Response from Hayden K, Front Office Manager at Hilton ShreveportResponded 2 February 2018
Hi Robert, thank you for taking the time to share your experience about your recent stay with us. We are pleased to hear that our staff was able to show you some true southern hospitality. We strive to exceed our guest's expectations every day. We...More
This is a well located and nicely appointed facility, but fails miserably when it comes to customer service in their restaurant and coffee shops. Their management does a terrible job of training and allows for a terribly lazy culture.More
Review collected in partnership with Hilton Hotels & Resorts
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Scott M
Response from Hayden K, Front Office Manager at Hilton ShreveportResponded 29 January 2018
Hello and thank you for taking the time to share your comments about your recent stay. I can assure you that what you described is not the level of service we strive to provide to each of our guests and I understand how disappointing this...More
This is the second year I’ve stayed in this hotel for a company training event.
The rooms are clean, the staff is friendly, and they are eager to help.
Bartenders provide excellent service and so does the restaurant staff.
Thoroughly enjoyed the hospitality.More
Thank Kris O
Response from Hayden K, Front Office Manager at Hilton ShreveportResponded 30 January 2018
Hi Kris, we certainly appreciate your kind comments regarding your recent stay with us. Our staff truly cares about our guests and strive to exceed their expectations every day. I am pleased that you continue to have a great experience and we look forward to...More
Kelly from Guest Services was excellent! She was very knowledgeable about the property and the amenities of the hotel! Great Hotel and location, the 24 hour shuttle is amazing! Would definitely stay here again.More
Thank Diego G
Response from Hayden K, Front Office Manager at Hilton ShreveportResponded 24 January 2018
Thank you for your feedback! I am pleased to hear that you were able to take advantage of our amenities including our complimentary shuttle service. Kelly is a great asset to our team and I'm glad she was able to provide you with the level...More