DON’T STAY HERE! Room was gross. There was hairs in the tub and hair/dust in the corners of the bathroom and a huge hair ball on the carpet. The window was covered with handprints. The fridge was dirty and I had to put some of the shelving in place cause they were just jammed in sideways. The room had a weird smell. They told us there would be breakfast and there was none. We had already moved rooms once because of a chirping smoke alarm (doubt that room was any cleaner but I was only in it for two minutes max). I had been on the road since 3am and got in at 10:30pm so I didn’t feel like changing rooms for a second time and when I talked to them the next morning they acted like there was nothing to be done since I slept there. Reading through comments it’s evident they don’t care, just the same pre-made response with no means of fixing/righting the situations. DON’T STAY HERE (also I was told management would get a hold of me to fix things but they still haven’t)…
This wasnt our first choice, but should have been. It was more than we budgeted for, but it was worth every penny. Staff were friendly, rooms were immaculate, wifi was fast, hot breakfast was indeed a hot breakfast wirh a variety of options. Pool was superb. This needs to be everyones first choice. Sleep with quality and peace of mind.
do not stay here. had mold on roof, bath tub left dirty with stains on the towels. the entire place smells of weed. no hot breaks. offered apples and bananas. total waste of money. DO NOT STAY HERE!!!
The hotel is in Shreveport which an overall sketchy city anyway. Mostly all the Business’s have fences around them. Bret western plus is a nice brand of hotel. This location has a nice fitness center and an indoor pool with a hot tub. I was fully satisfied with the room. The bed was very comfortable and they offer Directv which kind of rare in hotels. Most use cable or a limited version of Dish. The parking is accommodating of small trucks but not full size 18 wheelers. The staff was present at the desk this time but last time I stayed they were nowhere to be found in person or on the phone. My complaint is the fancy spacious breakfast area has went to bare rations for options. They waffle maker was unplugged with no batter to make one. The pancake station the same. The oatmeal was there in bags but just like the waffles and pancakes there were no toppings available like the sign said. They did offer 3 kinds of cereal with milk either out of a pitcher or in a carton. There were danishes and muffins available. They also had juice and coffee. On the other side of this huge restaurant looking dining area past the empty bar was a non operational burrito station. Next was the hot food area that previously had eggs, sausage, biscuits, and gravy but this time was bare. So it’s basically like staying in a nice hotel but seeing what the breakfast used to be but isn’t anymore. Covid took away a lot of the hotel restaurants/ bars and some locations have chosen not to bring them back. Very disappointing. …
Nice looking hotel with good amenities for the price range, although, over-priced IMO. Room felt damp and service was questionable with flippant attitude from staff about hotel issues. Breakfast was very late and almost non-existent when it finally started. Had to eat elsewhere. Will not stay here again as there are better options in the area.
When we stay at this hotel never have any issues and my husband and I would stay at this hotel in the near future.So chosing this hotel would be a good chose room is always clean and the beds are comfortable
Website stated hot breakfast, this is one amenity that I look forward to when booking. Well if you are like me that travels a lot for business a hot breakfast makes a big difference; one don't have to go out looking for breakfast. This particular time HOT BREAKFAST wasn't available. I hope this is a one time thing.
I've lived in hotels for over 33 years. I booked room by mistake after seeing reviews. There all true. It's sad to see such a nice hotel being operated poorly. Mainly rooms dirty due to lack of help, especially bathrooms. Lobby floors and elevator as well.
We chose the hotel for its location close to the airport and had the usual Best Western quality in mind. The room wasn’t really clean, hairs in the sink and bed sheets were definitely not fresh. They were wrinkled like someone already slept in it before. The bed frame was cotton covered and had large holes. The AC smelled so bad that we had to turn it off. Need urgend cleaning and disinfection. All in all, not worth the money. In actual fact, such room better not offered for any price. Sorry, I’m staying a 100 nights a year in hotels. That was the wore I remember in the last years.
room was clean and comfortable. no complaints clerk at front desk was helpful. The free breakfast was great and warm. Biscuts and gravy sausage eggs waffles anything you can ask for in one place and was fresh as well.