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Evangeline Downs Hotel

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Evangeline Downs Hotel
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102 Reviews from our TripAdvisor Community

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Showing 102: English reviews
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Houston, Texas
Reviewed 3 weeks ago via mobile

We came to go the casino. Just wanted a place to rest after eating in the area. The front desk gentleman was nice. The hotel room was large and the bathroom was a nice size. There was a fridge, microwave and sink area. The bed was comfortable. There are two tvs, but no divider in the room. I turned the...

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Helpful?
Thank lsutdw
Ronette S, Manager at Evangeline Downs Hotel, responded to this review

Thank you for such helpful feedback. It is with our deepest regret that your stay was anything but an enjoyable one. We will continue to strive daily to improve in all areas to provide great room accommodations and a friendly atmosphere where guests will always want to stay with us. We apologize for the inconveniences, and hope that you will...

Taos, New Mexico
HOTEL’S FAVOURITE REVIEW
Reviewed 17 October 2016

My family has stayed at Evangeline Downs Hotel since it opened. The rooms are well furnished and clean, the beds are comfy, and for business travelers in the Lafayette area, it's the perfect place to come home to -- away from the city with great restaurants in the area and a wonderfully attentive and friendly staff who feel like family...

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Helpful?
Thank kidita
About Hotel's Favourite Review
Ronette S, General Manager at Evangeline Downs Hotel, responded to this review

Thank you so much for such a touching and heartfelt review. Words can't even express how happy and proud we are to hear such kind words. As the manager, it serves as encouragement to me to never give up and keep striving to be the best that we can be; and it is great to see that it is not...

Yorba Linda, California
Reviewed 4 weeks ago

Evangeline Downs is a decent hotel but don't go in with high expectations. It's cheap, relatively clean, and the staff was friendly. Skip the breakfast though. The "fresh" fruit was all well past ripe and the pancakes were rubbery and cold.

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Helpful?
Thank DRW98
Ronette S, Manager at Evangeline Downs Hotel, responded to this review

Thank you for your feedback regarding your stay. We apologize for failing to meet your expectations. We will do everything we can to improve in all areas, and hope that you will return.

Atlanta, Georgia
Reviewed 13 February 2017 via mobile

The Evangeline Hotel is a nice and clean place to stay, but not very quiet. I was given a room on the track side (no races were going on) which had a nice view of the track. However the loud sounds from the bands playing will keep you up, but you are staying at a Casino! The staff were very...

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Helpful?
Thank Ed0608
Ronette S, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for providing us with helpful feedback regarding your stay. We do apologize for the inconvenience of the noise but can assure you that we are doing everything we can to correct the issue. We are glad to hear that overall your stay was a great one, and that we provided you with clean, comfortable accommodations and friendly service....

Winter Garden, Florida
Reviewed 15 December 2016 via mobile

It has taken me many months debating about if I should write this. Came to the conclusion that I would not want anyone to live what we had to. Checking was easy, go to the room We start unpacking and one of us decided to go to the bathroom , only to find a toilet and outside of it full...

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Helpful?
Thank annemarieklumb
Ronette S, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for your review. We apologize for failing to meet your expectations in customer service and room accommodations. We take pride in our hotel and want all our guests to feel welcomed and comfortable, and we are sorry that we have failed you. Please allow us a second chance to provide you with an exceptional experience. Please do not...

Baton Rouge, Louisiana
Reviewed 22 November 2016

We arrived eagerly at 11:00. The girl at the desk found my reservation but could not give us a room on the first floor. We were two ladies and asked for a room close to the casino door. She said they were cleaning the rooms and when one was available she would keep it for us. We walked down the...

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Helpful?
Thank dmmedine
Ronette S, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for taking the time to provide us with feedback regarding your check-in experience. It is with our most sincere apology that the service you received was unsatisfactory. Your feedback has been shared with all staff to ensure that we do a better job in communicating more quickly and efficiently. Please do not let this experience hinder you from...

Youngsville, Louisiana
Reviewed 18 October 2016

From start to finish we had a great experience with all staff members. Comfy bed, great food and WE won at the casino~ It was a great last minute get away for the weekend to celebrate birthdays with friends.

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Helpful?
Thank Darlene M
Ronette S, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for such wonderful feedback. It is always a pleasure to hear that our guests had an exceptional experience in all areas. We are happy that your birthday celebrations were enjoyable, and we hope to see you again. Have a wonderful day!

little rock, ar
Reviewed 24 August 2016 via mobile

The buffet is excellent. Get the fried fish. Rooms are spacious and clean. Property is well maintained. If working in Lafayette is worth the drive to stay here. Very safe. Plenty of parking. Working man will be treated like a king here.

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Helpful?
Thank towerdog3
Ronette S, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for an amazing response. I have shared your feedback with all staff and it is a daily reminder that keeps us smiling. We all thank you for sharing this response, and we will continue to strive to make all our guests feel like kings and queens. Again, thank you and we hope to see you soon. Have a...

Reviewed 23 August 2016 via mobile

Housekeeping lacks on cleaning the rooms. We stay here every month for approximately 8 days and reserve 2 to 4 rooms. Sheets are never changed EVEN THOUGH the card is placed on the bed. I've reported this EVERY trip after 5 days. They don't vacuum daily. We've been promised things would be taken care of and coupons for the buffet....

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Helpful?
2Thank missy f
Ronette S, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for your review. We are terribly sorry that we failed to meet your expectations. All feedback will be shared with all staff, especially housekeeping, to ensure that this never happens again. We hope that you will consider giving us a chance to improve.

Hattiesburg, Mississippi
Reviewed 27 July 2016 via mobile

This place is located off the beaten path. About 20 minutes from I-10. Check-in was timely. The room was big and nice. Everything was clean and updated. The bed was very comfortable. A/C worked well. Hot tub and pool is indoors. Breakfast was good. They offered waffles, bacon, cheese omelets, and a variety of cereals, juices, fruit, and breads.

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Helpful?
Thank swardrn
Ronette S, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for taking the time to provide us with an excellent review and valuable feedback. Your response will serve as a daily reminder to always strive to provide the best accommodations and service that we are capable. We hope that you will stay at our property again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The newly built Evangeline Downs Hotel, an Ascend Collection® hotel, is connected to Louisiana's prestigious Evangeline Downs Racetrack & Casino, home of quarter horse racing, gaming, live entertainment, numerous restaurants and more. All spacious and inviting guest rooms are furnished with flat-screen televisions, coffee makers, desks, hair dryers, refrigerators, microwaves, safes, irons, ironing boards, pillow-top mattresses and cable television. Select rooms offer upgraded amenities like wet bars, sofa sleepers and balconies. This is a pet-friendly hotel; fees apply. Ample free parking is provided and can accommodate most vehicles. Additional attractions close to this Ascend Collection hotel in Louisiana include the Creole Heritage Folklife Center museum, Le Vieux Village historic landmark area, Opelousas Museum of Art and the Rural African American Museum. Opelousas is home to a number of annual events like the Original Southwest Louisiana Zydeco Festival, Yambilee Festival and the Holy Ghost Creole Festival. Hotel guest services and amenities: Direct access to Casino from Hotel, Complimentary Hot Breakfast served daily 6 am to 10 am, Two (2) Elevators giving easy access to all floors, Large indoor swimming pool, Large sitting area for guests, Large 6-8 person whirlpool/hot tub, Large exercise/fitness room with state of the art exercise equipment, Large attractive breakfast room w/ patio seating, Meeting room, seating capacity for 60 people, 40” LCDs in each room, Handicap designed rooms to exceed the ADA requirements, Ample on site parking with handicap parking, Large fireplace in the spacious lobby that has a warm and homey comfortable theme. All queen and king pillow top beds, In-room safes, Coin-operated laundry facilities with folding/work area, Free High Speed/Wireless in each room and throughout hotel, Microwaves and refrigerators in all guest rooms, Dry bar or wet bar in all guest rooms, Coffee makers, full length mirrors, recliners, ergonomic chairs, large work areas, hair dryers, irons and boards in all guest rooms. Business center with computers and printer. After a long day, guests of this Opelousas, LA hotel can unwind in the exercise room, or relax at the indoor heated pool and hot tub. For the corporate traveler, this Louisiana hotel provides an assortment of modern conveniences like an on-site business center, a public computer with Internet access, and access to copy and fax service. A banquet and meeting room is located on the premises and can accommodate up to 50 people for most functions. At the Evangeline Downs Hotel, an Ascend Collection hotel, you can surround yourself with an array of amenities and personalized service. Make a reservation with us today and let us exceed your expectations. ... more   less 

Additional Information about Evangeline Downs Hotel

Address: 2235 Creswell Ln Ext Ste B, Opelousas, LA 70570-1982
Region: United States > Louisiana > Opelousas
Price Range: ₹ 6,485 - ₹ 11,856 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Evangeline Downs Hotel 3*
Number of rooms: 117
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Questions & Answers

Here's what travellers have asked, with answers from Evangeline Downs Hotel staff and other travellers.
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All Room Are Nice & Clean”
 of 5 bubbles wardawg3916, 9 Apr 2016 | Read review
“Stay away from 113 unless you check in late leave early.”
 of 5 bubbles beckyt187, 3 Dec 2015 | Read review
“Ask for a top floor room”
  • Ding in the wall
  • Chunk of the door missing at the top
  • Mildew in the grout around the tub
 of 5 bubbles FlyTiger, 29 Nov 2015 | Read review
“Only one elevator so staying on the second floor would make it easier to get in & out”
 of 5 bubbles B8517ZOchrism, 23 Nov 2015 | Read review
“Probably ask for a room on the 4th Floor”
  • Blood stain on pillow
  • Pillow stains and hair
  • Pillow stains
  • Arm rest stain
  • Head stain
 of 5 bubbles sem0nn_a, 21 Oct 2015 | Read review
5 of 5