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Holiday Inn Metairie New Orleans Airport

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#10 of 22 Hotels in Metairie
Certificate of Excellence
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Holiday Inn Metairie New Orleans Airport
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269 Reviews from our TripAdvisor Community

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Showing 262: English reviews
Shreveport, Louisiana, United States
Reviewed 1 week ago

We are IHG members and have stayed at this Holiday Inn several times. The beds were comfortable. The suite was large and furnished with old but serviceable, cheap furnishings. Breakfast is decent; if you order off the buffet, you'll sacrifice fresh and hot for speed and volume. Restaurant service is good. There was a good deal of noise in the...

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Helpful?
Thank David T
San Antonio, Texas
Reviewed 2 weeks ago

Lauren Alford and Donna Louque (can't remember if either was a manager) had to kick it into high gear when the cook just up and left mid-service. The restaurant/bar was not overly busy but had started picking up. And of course, there were room service orders as well. All of a sudden these 2 ladies were taking food orders, taking...

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Helpful?
Thank LGee63
Pembroke Pines, Florida
Reviewed 4 weeks ago via mobile

Visiting for business and found that this particular hotel met my needs. Nice Christmas themed lobby, nice sports bar/restaurant, and the rooms were comfortable. Its not one of their new top of the line hotels, but a good place with a friendly staff and nice rooms. I had zero problems during my stay.

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Helpful?
1Thank cunni1jb
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear cunni1jb, Thank you for sharing your experience with us. I am very pleased that you found our hotel staff, particularly our front desk, to be nice and accommodating. It is always hugely motivating on our end to receive commendable feedback from our valued guests like you and we are looking forward to seeing you again soon. Best Regards, John...

Reviewed 13 December 2016 via mobile

First of all the room smells like mildew as soon as I walked in, like a punch in the nose. The floors are discussing, had to call every day for coffee and cream they never cleaned the room one day, so we didn't have clean towels or a clean room no house keeping staff at night so they send up...

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Helpful?
Thank Danielle Z
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Danielle Z, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information....

A TripAdvisor Member
1 review
Reviewed 9 December 2016 via mobile

This is the worst hotel I have ever been to, and I travel almost weekly. Very very dirty hotel, we found multiple roaches in our room. The entire place smells like death. Hair on the beds, in the tub, floor is filthy. Complained and were moved to another room that was just the same. Woke up with bite marks on...

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Helpful?
Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Valued Guest, We noticed your review regarding the Holiday Inn Metairie New Orleans Airport, LA. We are reaching out to you on behalf of InterContinental Hotels Group or IHG, representing the Holiday Inn brand. We appreciate you bringing your concern to our attention and apologize for any inconvenience you may have experienced. We'd like to obtain additional detail about...

Reviewed 26 November 2016

We were so disappointed in our stay this time. We have stayed at the Holiday Inn Metairie New Orleans Airport a couple of times before and always had a good experience, but this time it was lousy. The room looked like it hadn't been cleaned, no linens or the standard toiletries such as shampoo or even soap in the bathroom,...

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Helpful?
Thank Miriam M
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Miriam M, Thank you so much for your review of our hotel. We are pleased you found our staff to be nice. On the other hand, we would like to apologize for the experience you had with your room, especially the cleanliness. We want to assure you that our hotel is very proud of its level of service, cleanliness...

Douglas
Reviewed 15 November 2016 via mobile

Lobby was nice. Staff was very friendly. Hotel seemed to be an older place. Room was clean though. Stay wasn't too bad. Would prob stay here again if was in the area. Great food directly behind the motel.

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Thank Tad H
Reviewed 10 November 2016 via mobile

Pretty typical Holiday Inn stay. Room was ok, nothing spectacular but clean. The only odd thing was every time we would get back and the room had been cleaned all of our towels would be gone and not replaced. Even ones we had not used yet. So all 3 days of our stay we had to call down to the...

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Helpful?
Thank LaShan G
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear LaShan G, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the cleanliness of the room received and acknowledged our friendly Front Desk staff. However, we regret if the replacement of your towels and...

Phoenix
Reviewed 4 November 2016 via mobile

I should of known when I walked in the front door and the place smelled damp and moldy that this wasn't going to turn out well. The front desk staff was very friendly and accommodating which is why I gave this place any stars at all. Hotel lobby was somewhat updated but when i exited the elevator on the 4th...

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Helpful?
Thank FormerRezPilot
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear FormerRezPilot, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. I appreciate the kind remarks regarding our hotel staff. It is disheartening to know that your experience was not as pleasant as it should have been due...

Florianopolis, SC
Reviewed 3 November 2016

Holiday Inn Metairie is not far from the airport and not far from French Quarter. There are many shoppings areas around and restaurants. The staff is friendly and helpful and the rooms are good size, clean and cozy

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Helpful?
Thank crsbrz

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation. ... more   less 

Additional Information about Holiday Inn Metairie New Orleans Airport

Address: 2261 N Causeway Blvd, Metairie, LA 70001-1934
Region: United States > Louisiana > Metairie
Price Range: ₹ 8,055 - ₹ 12,765 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Metairie New Orleans Airport 3*
Number of rooms: 205
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Also Known As:
Holiday Inn Metairie New Orleans Airport Hotel Metairie
Hotel Style:
#3 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Metairie New Orleans Airport staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Metairie New Orleans Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a corner room for more natural light”
 of 5 bubbles felicef151, 21 Oct 2016 | Read review
“Get a room on the back side of hotel.”
 of 5 bubbles 382timl, 30 Sep 2016 | Read review
“go somewhere else”
 of 5 bubbles shirmart, 8 Jul 2016 | Read review
“Do not use corner rooms they seem to be much hotter.”
 of 5 bubbles LadyCaptain, 22 Jun 2016 | Read review
“There's a nice mall very nearby (up causeway across the road) and a whole foods a exit down. stay away from noisy streetside.”
 of 5 bubbles Drej_Stu, 20 Jun 2016 | Read review
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