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Sheraton Metairie New Orleans

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Sheraton Metairie New Orleans
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296 Reviews from our TripAdvisor Community

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Showing 284: English reviews
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Manchester, New Hampshire
Reviewed 3 weeks ago

This hotel has an airport shuttle, but it's quite a ways from the airport and the shuttle runs only from 6am to midnight. I had an early morning flight, so had to get a Lyftt ride for $15. Stayed on the executive floor, but the Executive lounge was very disappointing. They offer NO evening cocktails and one lackluster dish of...

Thank milklady58
Management response:

Milklady58, Thank you for staying with us at the Sheraton Metairie New Orleans Hotel. I am happy you enjoyed your room and the staff left a great impression on you. I will use your other concerns and comments about the hotel to better the staff and the hotel and I hope you come again soon!

Pensacola, Florida
Reviewed 30 January 2017

We booked not wanting to be in the middle of downtown New Orleans and this was perfect... still so close to anything downtown -maybe 10 minutes away and great interstate access- but so many shops and restaurants there as well. Brittany at the front desk was awesome- so helpful and friendly. The customer service she provided was something people just...

Thank Mandy M
About Hotel's Favourite Review
Management response:

Mandy, Thank you so much for the review! We are happy you enjoyed the club lounge and most importantly the service! Please come see us again!

Reviewed 4 weeks ago

After spending a few nights in downtown New Orleans, we moved to the Sheraton in Metairie for convenient access to visit friends in Harahan. This is a lovely property with nice perks and is convenient enough to shopping and restaurants if you have a car. We loved the Starbucks coffee in the room. Two complimentary bottles of Dasani water were...

Thank FancyFree55
Management response:

ML T, I am so happy you enjoyed your stay at the Sheraton Metairie New Orleans Hotel! We are glad to hear that all the great amenities that come with staying at our property suited you well. Please come see us again and thank you for choosing Sheraton!

Warren, Michigan
Reviewed 5 weeks ago

So this property is about 7 or 8 miles from downtown New Orleans in an area with several other hotels but not much else. It's located about halfway between the airport and downtown New Orleans and they have an airport shuttle. There is one really, really good restaurant a block away, another not so good and the hotel has a...

1Thank rfross
Management response:

rfross, Thank you for staying with us at the Sheraton Metairie New Orleans Hotel. I agree that we are a short distance to downtown and that you can definitely find savings in staying with us! I hope you choose to do it again soon!

Reviewed 13 February 2017

Wonderful customer service, convenient and free parking, great location, very competitive rates are the pros. The cons: club level food/breakfast is very rudimentary and shower never got quite hot enough for me. The cons will not keep me from returning to this property--overall very good!

Thank jnbGeorgia
Management response:

jnbGeorgia, Thank you for reviewing the Sheraton Metairie New Orleans! We are happy you enjoyed the many perks that we have here at the hotel! We will look into your Cons and see how we can better the hotel for your future stay! Happy Mardi Gras!

Philadelphia, Pennsylvania
Reviewed 6 February 2017

I stayed around the Christmas holiday, visiting friends and family. Great location near the mall and other hot spots in Metairie and Kenner. Also easily accessible to downtown, without all the chaos of being in the French Quarter. Customer service was great and the rooms were nicely appointed. Very comfortable beds. Will definitely return on my next visit to NOLA....

Thank csully1013
Management response:

Csully1013, We are so glad you had a wonderful stay at the Sheraton Metairie New Orleans Hotel. I agree that our beds are super comfortable as I wish I could take one home with me. We look forward to seeing you again next time you are in the area!

Sanibel Island, Florida
Reviewed 4 February 2017 via mobile

Just wanted to let you know about our Great customer service from the greatest bartender Halbert. And also from the font desk agent Brittany! Looking forward to coming back. Love the club level. The red beans and rice was a great way to end our day!

Thank islandgypsy19
Management response:

islandgypsy19, Thank you so much for the review about your stay at the Sheraton Metairie New Orleans Hotel. Guest service is 100% what we focus on and I am glad you were able to see us do what we do best. Hope to see you again soon!

Reviewed 27 December 2016

This is the second time we stayed at this hotel the night before our cruise. The hotel is clean and the staff is friendly. The best part is, free covered parking while we were on our cruise. The cab to the cruise terminal was $10 per person which was cheaper than the parking fee at the terminal. We will definitely...

Thank ThatCookieLady
Management response:

Dear ThatCookieLady, Thank you so much for the great review. Glad you enjoyed our staff, rooms and covered parking! We cannot wait to see you again!

Tylertown, Mississippi
Reviewed 18 December 2016 via mobile

We stayed here for my birthday get a way. We selected this location because it is near the shopping stores and restaurants. It has a great parking garage with easy access and large spaces. The room was nice and clean. The king bed was very spacious. The staff was friendly and located in a safe neighborhood. Would definitely recommend.

Thank Vacationer3312
Management response:

Dear Vacationer3312, Thank you so much for the review. With a username like that, I can only assume you know what a good stay is like and I am glad we met your expectations. Hope you had a wonderful birthday and we would love to see you again!

Victoria, BC
Reviewed 21 November 2016

I chose this hotel over a downtown hotel due to the price. I had a rental car and parking was free so driving into New Orleans for sightseeing was not a problem for me. The rooms are of really good size and the Sheraton Sweet Sleeper bed - what can I say?? I want one. . . SUCH a good...

Thank Victoria_BCTall_Guy
Management response:

Victoria_BCTall_Guy, Thank you so much for the review and feedback. Glad you were able to get a good night's sleep! We will definitely use your notes regarding the breakfast to enhance the guest experience. Thanks again and have a wonderful Holiday!

61 photos of this hotel

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire. ... more   less 

Additional Information about Sheraton Metairie New Orleans

Address: 4 Galleria Blvd, Metairie, LA 70001-2081
Region: United States > Louisiana > Metairie
Price Range: ₹ 8,306 - ₹ 15,696 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Metairie New Orleans 3*
Number of rooms: 181
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Also Known As:
Sheraton Metairie New Orleans Hotel Metairie
Metairie Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Metairie New Orleans staff and other travellers.
10 questions
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Maynardville, Tennessee, United States
Colfax, Washington
over a year ago
Overton, Texas
Memphis, Tennessee

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Questions? Get answers from Sheraton Metairie New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level not worth extra price.”
 of 5 bubbles jnbGeorgia, 12 Feb 2017 | Read review
“Book club level- it is worth it. Also, don't worry about proximity to interstate-it is not noisy at all.”
 of 5 bubbles mandym414, 29 Jan 2017 | Read review
“Upper levels are quieter.”
 of 5 bubbles W1419ZDstever, 27 Sep 2016 | Read review
“Sign up for the rewards program. Even with zero stays, you still get some decent perks.”
 of 5 bubbles johnhY1422AP, 27 Jun 2016 | Read review
“Club level for sure”
 of 5 bubbles Docsports, 16 May 2016 | Read review
5 of 5