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New Orleans Marriott Metairie at Lakeway

Marriott HotelsUS$ 158*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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New Orleans Marriott Metairie at Lakeway
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397 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Start your review of New Orleans Marriott Metairie at Lakeway
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Denver, Colorado
Reviewed yesterday NEW

i was staying at this hotel on business for 3 nights. First of all there was only 1 trash can in my room (bathroom) so iI saved the bag that I received from my purchase at the coffee pace where i got some bottled water and a sandwich. The hotel maid did not pick this trash up out of my...

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Helpful?
Thank shikeeta
Kelowna, Canada
Reviewed 1 week ago

This is a beautiful hotel located right on the lake. The hotel has about 7 floors, starting on the 9th floor. I was assigned a very large 11th floor room right on the lake, stunning view. The lobby was huge, the front desk day staff were so helpful and accommodating. We ate at the restaurant three times, it was reasonably...

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Helpful?
Thank invue
Reviewed 1 week ago via mobile

We stayed for 3 nights and had a decent stay. There were a few pros and cons which resulted in a 3 star review. The lobby was beautiful and we are part of the Marriott rewards club so they have a room with waters, coffee, snacks and free breakfast in the morning. The lobby was beautiful very clean and modern....

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Helpful?
Thank MattandChristine
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

MattandChristine, We appreciate your staying with us and sharing your feedback. We are sorry to hear that your visit did not go as expected and will definitely utilize your feedback to ensure our service levels and product are up to our guests expectations and our standards. We look forward to hosting your next visit to our city. Sincerely, Jerry General...

Palm Harbor, Florida
Reviewed 2 weeks ago via mobile

The lobby of this hotel is stunning. Clean lines and marble everywhere. The hot staff is very friendly. Rooms are big, clean and well appointed. Breakfast was delicious and the ladies in the restaurants are as kind as can be. I look forward to staying here again next time I'm in town.

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Helpful?
Thank Lisa C
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Lisa C, Thank you so much for your visit and review. Our team is our greatest amenity. I will be sure to share your feedback with our restaurant team. We look forward to hosting your next visit to our city. Sincerely, Jerry General Manager

Baltimore, Maryland
Reviewed 2 weeks ago

The view of the lake is superior. The fact that they offer only valet parking is expensive and should have been included in the rate, since most people staying here have to drive to get here. The continental breakfast was way below average and all the food on the buffet was cold they really need to improve this part.

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Helpful?
Thank oceansunrise
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

oceansunrise, Thank you for your visit and review. The view of the lake and the city from our property is great! We are delighted that you were able to enjoy it. I am sorry to hear that your experience in our outlet was not an enjoyable one. I will be reviewing your feedback with my Chef to ensure we food...

Coral Springs, Florida
Reviewed 4 weeks ago

Great property, great location, beautiful neighborhood. Front desk see my girl Melony (broken leg). Extremely friendly staff. Best valet parking attendants I've experienced. I hate valet parking, these guys made me a believer. Bring your exercise gear & go for a walk by the levvy. Absolutely great location!

Review collected in partnership with this hotel
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Helpful?
Thank Cyril P
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Cyril P, Thank you so much for your visit and review. Melanie is great! I will be sure to share your kind words with her. I also often go for a run on the levee. It is a great added benefit of staying with us. Who needs a treadmill when you have that in your backyard! I look forward to...

Oregon
Reviewed 4 weeks ago

I stayed at the Marriott Metairie for 5 days in March. When I checked in the desk person recognized that I would be at the hotel for several days so he gave me an upgraded room on the 16th floor with an outstanding review of the lake. The room was clean, fairly well appointed and quiet. The hotel also had...

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Helpful?
Thank cpreef
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

cpreef, Thank you for your visit and review. We appreciate your taking the time to share. The view from our 16th floor is fantastic! I am delighted that you enjoyed the accommodations but was very concerned to hear the room entry concerns you noted. I have had the opportunity to review our policy and procedure with my housekeeping team to...

Denver
Reviewed 24 March 2017

I am a lifetime Platinum Elite member and approaching 60 stays already this year, so I travel a lot. I usually do not write many reviews unless an establishment is really good or really bad. Unfortunately, the Marriott Metairie is one of the bad reviews. I picked this hotel because of its location and because I read it has a...

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Helpful?
Thank WorldBeachTraveler
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

WorldBeachTraveler, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. I am truly embarrassed that this was what you experienced with us. We take great pride in delivering a high level of service. Clearly, we did not meet...

Texas City, Texas
Reviewed 21 March 2017

Stayed there last week, service was poor, very disappointed as a customer. Around 11:30 pm, I asked for extra pillows. The manager on duty said he will have it sent ASAP. I called around 12: 00 am, manager says it is just him and the security person hence the delay. Although, I was surprised that only 2 people were available...

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Helpful?
Thank syshahaz
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

syshahaz, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. In reviewing your feedback i completely understand how this experience was frustrating and unacceptable. We hold ourselves to a high standard and clearly fell short during your visit....

Powder Springs, Georgia
Reviewed 21 March 2017

The hotel was actually not a bad drive to downtown even with Mardi Gras and all the traffic. The room was clean and not hard on the eyes. Not what I'm accustom to but no overarching problems. It does appear to need some remodeling but not at all rundown. Try the french toast in the cafe, it is addictive! Stay...

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Helpful?
Thank lebellechaussure
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

lebellechaussure, Thank you so much for your visit as well as your honest feedback. We truly appreciate it. We are delighted that you enjoyed your visit to our city and property. The french toast is amazing! I will share your positive feedback with Chef Spizale. I have discussed your feedback on the pancakes with our Chef to ensure the quality...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 

Additional Information about New Orleans Marriott Metairie at Lakeway

Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Region: United States > Louisiana > Metairie
Price Range: ₹ 8,673 - ₹ 14,327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Orbitz, Priceline, TripOnline SA, Evoline ltd and HotelQuickly so you can book your New Orleans Marriott Metairie at Lakeway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott Metairie at Lakeway staff and other travellers.
9 questions
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Maynardville, Tennessee, United States
Maynardville, Tennessee, United States

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Questions? Get answers from New Orleans Marriott Metairie at Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a lake view room if possible, it's better than City view.”
  • actual view from my room #1103
invue, 20 Apr 2017 | Read review
“Executive Suites overlooking the causeway”
62cyrilp, 31 Mar 2017 | Read review
“THe 16th floor was amazing”
cpreef, 28 Mar 2017 | Read review
“Quiet rooms are on the side away from the main road.”
gusb2013, 16 Mar 2017 | Read review
“Location is Great”
  • Neighborhood View opposite of Lakeview
  • View from 16th Floor
Ms_Butterfly78, 28 Feb 2017 | Read review
5 of 5
Marriott Hotels
US$ 158* /night
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TripAdvisorUS$ 158
Booking.comUS$ 158
Expedia.comUS$ 160
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Prices are for 1 room, 2 adults
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