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Holiday Inn Hotel & Suites Lake Charles South

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133 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel & Suites Lake Charles South
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Showing 131: English reviews
Houston, Tx
Reviewed 29 December 2015 via mobile

I booked late/ same day. Used points. The location is good, the outside is clean and neat. Hotel staff was super friendly and helpful. Room very comfortable. The halls and room had a pleasant hint of a scent. Clean but not overpowering. I will stay there again. Didn't eat the breakfast.

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Helpful?
Thank pegomh
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Afternoon, • Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. It's always good to hear how our guest enjoyed their stay. We appreciate hearing that the cleanliness was to your like. We look forward...

Reviewed 27 December 2015 via mobile

We arrived early, but were allowed to check in early. The front desk was very helpful and quick. Later that night, we had drinks and appetizers in the restaurant. The restaurant manager (Jerome) as well as the bartender far exceeded expectations and offered excellent service as well as great appetizers. The next morning, Jerome was back in the restaurant. I...

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Thank Glenn P
Reviewed 26 December 2015 via mobile

Good hotel for the price you pay. They have here a really friendly staff, always willing to help and to solve problems (as we had with our restroom door that we locked by mistake). Difficult to get rid of moisture or moldy smell in some areas but this is something that IS LOUISIANA! Overall, positive experience!

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Thank Jose D
Reviewed 5 October 2015 via mobile

I stayed one here for a visit with family. Check was quick however, I was a little taken back with the lady ask me if the 4 the floor was ok. I thought to my self is there a family of mobsters or something on that floor. I was happy with it so 402 was our room. There was a...

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Thank Phillis H
Baton Rouge, Louisiana
Reviewed 8 September 2015

Friendly staff, great rates and the breakfast was excellent. This seems like a fairly new property, and the accommodations were great. I stayed here with my husband the first night and with my Mom and grandmother the second night to attend a wedding. We loved the way the lobby, entry staircase and restaurant were arranged. The room was so comfortable....

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Thank Static_Data
Galveston, Texas
Reviewed 2 August 2015

I'll start with the negative aspects which weren't horrible or a reason to not stay here: There was a musty smell in the hallways. Breakfast was bland/ok at best. The omlette appears huge but when you cut into it, there is barely any meat/cheese, it's all egg. Ham steak was cooked on a dirty grill you could taste it. And,...

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Thank ScottTX
Houston, United States
Reviewed 6 July 2015

I am no stranger to hotels, consedering I manage my own however this stay was lack luster to say the least, the wifi didn't work the entire stay the FD staff could only do so much and we were very understanding of that. What I can't tolerate was getting out of the shower to find mold on the shower curtain,...

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Thank ayeallen5
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

• From the bottom of our heart, we truly extend our deepest apologies for the inconvience you experienced. Here at the Holiday Inn and Suite Lake Charles South, we strive to uphold only the best in guest service and satisfaction. The fact that you left unhappy, again we apologize. If one day you would be willing to give us a...

Houston, Texas
Reviewed 6 July 2015 via mobile

I am usually quite satisfied with Holiday Inn & Suites however this time... I was absolutely disgusted when I saw that the white shower curtain had mildew along the bottom. Which is completely unnaceptable for a full service 3.5 star hotel. To top it all off the WiFi did not work July 4th-July 5th. The front desk agent Corey did...

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2Thank lw0288
Reviewed 26 May 2015 via mobile

Usually, Holiday Inns are fairly reliable for the average business traveler. However, at this location, I was greeted by a rude front desk clerk, named Chris, who told me that my room type that I booked was sold out for the night. After discussing my concern with this, I was offered no type of compensation or even an apology. After...

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3Thank Joey L
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Afternoon Joel L. It has always been the goal of IHG to provide world class accommodations and services to all of our guests and members. The feedback we receive is an invaluable resource to help us gauge the performance of our hotels to ensure this goal is being met. We have documented the extent of your experience in our...

College Station, Texas
Reviewed 14 May 2015 via mobile

I travel to Lake Charles on business about once a quarter and usually stay here. The KEMS restaurant in the lobby is convenient and the fitness room is adequate for getting your sweat on. The hotel is quiet and the front desk staff is very friendly and helpful. Good place to stay.

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1Thank Clint_Morris
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Afternoon C. Morris, Thank you so much for your heart warming comments. We know how hectic our business traveler's schedule can be, and we try to ensure a smooth process from the time you get here to the time of departing. Here at the Holiday Inn and Suite Lake Charles South, we are a family. As such, every guest...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Hotel and Suites is the newest Full Service, upscale hotel in Lake Charles, LA. Location, Location, Location. The Holiday Inn and Suites, Lake Charles is in the heart of Southwest Louisiana. Business travelers will quickly realize the benefit of our location. We are near all Lake Charles , Westlake and Sulphur industries, which include Conoco Phillips, Citgo, PPG and Westlake PetroChemicals. We are the closest full service hotel to the Airport, Mcneese State University, historic downtown and Port of Lake Charles. Just moments from our front door our leisure guests will find attractions such as 5 Star Resort and Casino, Lauberge Du Lac and Sugar Cane Bay. If shopping is on your agenda, the Prien Lake Mall and many great restaurants are only a short drive away. Host your meeting or celebrate a special occasion in our state of the art meeting and banquet facility which seats up to 175 people. Our professional planning staff and outstanding catering service is sure to meet your needs. In addition to our contemporary, state of the art guest rooms our Lake Charles Holiday Inn and Suites features a business center, fitness center, indoor pool and whirlpool. Our food and beverage facility is anchored by Kem s Café bar and grill featuring outstanding American fare and your favorite spirits. Enjoy, relax and experience the serenity of the Holiday Inn and Suites, Lake Charles. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Lake Charles South

Address: 2940 Lake St, Lake Charles, LA 70601
Region: United States > Louisiana > Lake Charles
Price Range: ₹ 7,714 - ₹ 13,858 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Lake Charles South 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Lake Charles South
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Lake Charles South staff and other travellers.
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4 months ago

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Questions? Get answers from Holiday Inn Hotel & Suites Lake Charles South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an Upper Floor room it;s a good venue to see the area.”
 of 5 bubbles daveleyva, 24 Aug 2016 | Read review
“Do not get a room near the back entrance of the hotel. Make sure the a/ c in the room is quiet .”
 of 5 bubbles Leapfrog2015, 21 Jul 2016 | Read review
“Higher up is better, request an odd number room to be on the front side.”
 of 5 bubbles philr873, 18 Jul 2016 | Read review
“stay on top floor, towards the back and away from elevators for quiet...”
 of 5 bubbles BrenhamTexasGramma2, 13 Jun 2016 | Read review
“Eat int he restaurant........ the food is great.”
 of 5 bubbles Ogletreez, 26 May 2016 | Read review
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