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Doubletree by Hilton Hotel New Orleans Airport

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Doubletree by Hilton Hotel New Orleans Airport
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694 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Hotel New Orleans Airport
See the most recent reviews
Showing 686: English reviews
Houston
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2016

I had trouble with the shower water temperature setting and one morning out of three I did not recieve hot water at all, wall thermostat did not work with the window unit (don't know why it was there), parking was an issue as you had to take your ticket to the front desk every time. In the past it was... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank bonanzadiver
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincerest apologies for any aggravation or inconvenience you experienced during your stay. We are constantly monitoring the performance of our hotel and measuring it against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the points you have outlined to... More 

Huntsville, Alabama
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 March 2016 via mobile

I was very disappointed with this Hilton property. I can usually rely on Hilton to have a certain standard of quality but this was not it. The front desk staff that checked me in was adequate but not friendly. Ditch the cookies and instead smile when you greet your guests and don't make them wait to check in when there... More 

Helpful?
Thank whizgeri
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

I appreciate the review of your recent stay at our hotel. I understand that you were disappointed with our hotel. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide with... More 

Port Arthur, United States
1 review
Reviewed 17 March 2016

mostly I LOVE THE COOKIES.....:) other than that service was wonderful parking was a lil tiny issue but other than that good location I like the bar area its was great we sat and had drinks while we waited staff was awesome there....

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Neladonna J
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

It was wonderful to read such nice comments about your most recent stay. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy. Sincerely, Weylan Rhame General Manager More 

Level Contributor
106 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 March 2016 via mobile

Stayed here for one night and the parking was good, the room was quiet and it was a great stay overall for being close to the airport. Close to restaurants and stores and the room was quiet. The front desk folks and manger were friendly and great. I will stay there again!!

Helpful?
Thank Texaswinecouple
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to comment about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. Sincerely, Weylan Rhame General Manager More 

Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 March 2016 via mobile

This was a last minute booking because I felt I needed more sleep before driving home after my vacation. I booked a 3.5 star on Hotwire near the airport. Parking was $8/day. I was told there would be a $25 cc authorization that would only be an $8 charge. For some reason I ended up with two $25 authorizations and... More 

Helpful?
Thank Greg B
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

I appreciate your review of your recent experience at our hotel. I am so sorry that you had a disappointing stay with us. I understand from your review that you were disappointed with some of issues at our hotel. I truly apologize for the maintenance issues you encountered. I thank you for bringing this up to my attention so that... More 

New Orleans, United States
1 review
Reviewed 13 March 2016

This hotel was wonderful. I ended up staying there as my flights were cancelled due to storms. Eddie made me feel right at home as well as the van driver, Shelton! The bar was great and the food served in the bar was wonderful. Service and hospitality top notch.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pamela M
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my sincere thanks for taking the time to comment about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us the chance to serve... More 

Thousand Oaks, United States
1 review
Reviewed 9 March 2016

Jessica and Michael made our stay the best! They were helpful and friendly & had a solution for our parking situation. They went out of their way to be EXTREMELY helpful. We had a vehicle full of important items and they made arrangements for one of their employees move their car so that we could take that place and feel... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paula F
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager More 

Panama City, United States
1 review
Reviewed 9 March 2016

The hotel and staff were excellent and very helpful. My room was extremely clean, my bed and pillows were perfect. I loved the location, there was a nice variety of eating establishments and only a couple of miles from the River Boat Casino. I was here on business but will stay here when I come back on a personal trip.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Angelina C
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

It was wonderful to read such nice comments about your most recent stay. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy. Sincerely, Weylan Rhame General Manager More 

Dallas, United States
1 review
Reviewed 8 March 2016

the DoubleTree is a nice hotel. The staff is nice, however there is not enough parking in the back. I would recommend this hotel to others. It's not far from the city and surrounding areas in New Orleans.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jacqueline J
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Please accept my personal thank you for taking the time to post a review on TripAdvisor about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and look forward to hosting you again on your next visit. Sincerely, Weylan Rhame General Manager More 

United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 March 2016

Of the 5 employees that I spoke with at the front desk during my stay, 3 were very unfriendly and downright surly. The lady who registered me at check in did not smile or greet me. She handed me a room key with a sleeve that had the wrong room number written on it. When I got up to the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carol T
Weylan, General Manager at Doubletree by Hilton Hotel New Orleans Airport, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel New Orleans Airport is centrally located just off I-10, just minutes from Louis Armstrong New Orleans International Airport (MSY). Our airport hotel in Kenner is also within a few miles of the infamous French Quarter as well as downtown New Orleans. Other attractions close-by include Bourbon Street, the Superdome, Historic Rivertown, National World War II Museum, Pontchartrain Center, Treasure Chest Casino, Lafreniere Park and Zephyr's Stadium. Nearby city parks, Plantation and Swamp tours and many restaurants and retail shops are within minutes as well. Our hotel offers amenities such as 24-hour complimentary airport shuttle service, complimentary high-speed internet access, 24 hour fitness center, spacious guest rooms and suites, and a true taste of cajun cuisine at our River City Creole Grill. Look no further for a great stay than the DoubleTree by Hilton Hotel New Orleans Airport. ... more   less 

Additional Information about Doubletree by Hilton Hotel New Orleans Airport

Address: 2150 Veterans Memorial Boulevard, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: ₹ 9,097 - ₹ 15,457 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel New Orleans Airport 3.5*
Number of rooms: 244
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Hotels.com, Expedia, Travelocity, Odigeo and Priceline so you can book your Doubletree by Hilton Hotel New Orleans Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel New Orleans Airport staff and other travellers.
3 questions
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Questions? Get answers from Doubletree by Hilton Hotel New Orleans Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms were very quiet I could barely hear the airplanes taking off or the cars on the street...I will definitely be coming back”
 of 5 bubbles tonyac415, 20 Oct 2016 | Read review
“Request rooms away from elevators and maid stations.”
 of 5 bubbles dbla72, 16 Oct 2016 | Read review
“Definitely pick the back of the hotel if you're sensitive to street noise.”
 of 5 bubbles TXBusinessTraveler, 11 Oct 2016 | Read review
“Odd number rooms face away from airport noise”
 of 5 bubbles SaintVitas, 2 Oct 2016 | Read review
“Do not eat breakfast here!!”
 of 5 bubbles Innkeeper07, 29 Sep 2016 | Read review
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