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Hilton New Orleans Airport

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Hilton New Orleans Airport
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794 Reviews from our TripAdvisor Community

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Showing 775: English reviews
Lafayette, Louisiana, United States
Reviewed 2 days ago NEW

Love using this hotel when flying in/out of New Orleans. Used it this time to meet friends who were visiting and flying from MSY next day. Great location, spotless rooms, comfortable beds, great WiFi. Staff is always courteous and professional.

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Helpful?
Thank RiverCajun
Spokane, Washington
Reviewed 4 days ago NEWvia mobile

Love this hotel and it's amazing lobby level sports bar. The rooms are modern and very clean. The staff were very friendly and even the bar food was good. The rooms are equipped with every amenity needed and the beds are comfortable. Thank you Hilton. See you next time !!!

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Helpful?
Thank b40dash8
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you so much for the five star review and for sharing your feedback regarding your recent visit to the Hilton New Orleans Airport. The Second Line Sports Edition is a great location to catch your favorite sporting event and enjoy some of New Orleans favorite dishes prepared by our Culinary Team using the freshest, local ingredients - we are...

Detroit, Michigan
Reviewed 1 week ago

The customer service was top notch. The room was clean but dated looking. I was disappointed by the decor, but I would stay here again if needed. I would recommend this location for overnight stays and not lengthy vacations.

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Helpful?
Thank danadayne2016
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear danadayne2016, Thank you for your review and for recognizing our customer service as top notch. I am sorry for your disappointment in the décor. We are planning a full renovation of our guest rooms next year and we can’t wait for you to stay again to experience our exciting progress.

Ouachita, United States
Reviewed 1 week ago

The staff at this hotel made me feel at home the moment I entered the building. The young man that checked us in was extremely nice and welcoming. Very friendly and courteous, all smiles too! There was nothing bad or negative about our stay and we will most definitely be back a few times a year to this hotel.

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Helpful?
Thank nikawannit
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Hello and thank you very much for the five star rating and for sharing feedback regarding your recent visit. We are delighted that the staff made you feel at home and that the front desk agent was nice and welcoming! We will be sure to share the comments with our team. We look forward to welcoming you back to the...

VT
Reviewed 1 week ago

Nice Hilton property and while the property is up to Hilton standards the promised amenities and staff are sub-par. Check in was in a line of 10 people! While I could state I just entered at a rush time, I would think more desk staff would have been available to assist so the wait would not be as long as...

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Helpful?
Thank QCcutie
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear QCcutie, We appreciate your taking the time to provide a review of your stay. I am very sorry for your wait at check in as we know how valuable your time is. We do offer Digital Check-In for our loyal Hilton HHonor members such as yourself. This allows you to bypass the hotel registration desk completely by using the...

Reviewed 1 week ago

This hilton is a good place for a night or two near the airport. Great shuttle service. Good bar. Breakfast is a little limited. Rooms are a little dated, but they are fine. Bed was comfortable. Had a few issues with internet service, but finally got it to work

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Thank D_LynnS888
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Hello and thank you for the four star rating and most importantly, we thank you for providing feedback regarding your recent visit. We are delighted that you found the shuttle service great - for the convenience of our guests, we provided complimentary airport shuttle service 24 hours on demand. We apologize for the issues with the internet connection, glad that...

North Carolina
Reviewed 1 week ago

This property is right across the street from airport - I wouldn't walk it - but the shuttle is on demand it's a 5 minute trip. The front desk staff were very good - very friendly and welcoming. The sports bar isn't bad. The room was decent - maybe a little small. The A/C worked well -= always important in...

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Helpful?
Thank sbccc
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for the four star rating and most importantly thank you for providing feedback regarding your recent visit...all feedback is important to our team. We are delighted that you found the hotel's complimentary airport shuttle as easy as it gets - the shuttle runs 24 hours / 7 days a week on demand. We thank you for recognizing our...

Chicago, Illinois, United States
Reviewed 1 week ago

My family stay at this location for only 1 night. We were in town the night before our cruise and need a hotel near the airport. We were very satisfied with our room and the front desk staff was excellent.

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Helpful?
Thank Judy B
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Hello Judy, the Hilton New Orleans Airport's team thanks you very much for the four star review and for sharing feedback regarding your recent visit. All feedback is essential to our operation. The team prides themselves on providing excellent service to each of our guests, we thank you for recognizing their efforts. The hotel is conveniently located directly across from...

Hattiesburg, Mississippi
Reviewed 2 weeks ago

This is a great hotel to stay in especially if you are flying out of New Orleans Airport! They have great staff who will help you and the staff in the restaurant is great! The food there is real good!

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Thank septemberw2016
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you very much for the awesome five star review and for sharing feedback regarding your recent visit. The Hilton New Orleans Airport is conveniently located directly across from the Louis Armstrong New Orleans International Airport. Our Executive Chef and his culinary team prides themselves on providing the freshest, local ingredients in their recipes, we are delighted that you enjoyed...

Chicago, Illinois
Reviewed 2 weeks ago

The room I stayed in was in very poor condition. The bathroom was just horrible; it was obvious there had been lots of water damage and they hadn't bothered to repair it, they just wanted to cover it up. Multiple large spots (larger than 1' x 1') of peeling paint on the ceiling, wallpaper was split at the seams and...

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Helpful?
Thank John C
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear John C, Thank you very much for your review. I am glad your found our location convenient but extremely disappointed at the details of your stay. I will certainly follow-up with our front desk team to discuss opportunities to improve upon our service and I hope you spoke with a manager on duty while you were our guest. Also,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Dr, Kenner, LA 70062-6922
Region: United States > Louisiana > Kenner
Price Range: ₹ 8,460 - ₹ 16,650 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room faced the airport and I did not hear any noise from there.”
 of 5 bubbles Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
 of 5 bubbles PatrikQ, 4 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles Hamburg_GermanyJayT, 27 Jul 2016 | Read review
“Had a hard time keeping a wifi connection.”
 of 5 bubbles marysJ7541UJ, 25 May 2016 | Read review
“It's nice to look out the front of the hotel and see the airport tower right in front of you!”
 of 5 bubbles 452susanv, 17 May 2016 | Read review
5 of 5
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