I'll be brief. Drove from Atlanta for the game today. No hot water. No explanation. No concern. Nasty young girl at front desk. Never again. About the surroundings, Saturday night and all but two "restaurants " closed...in New Orleans. Hope a win by my Saints today will erase the bad taste.
This property is excellent! From the staff to the cleanliness of the room to the environment to the location hands down will stay here again! Really nice food and drink choices in the area! Would recommend this hotel!!!
I stay in hotels 3-4 nights a week for work and this is hands-down the best of the Hilton locations.Excellent customer service, VERY VERY clean hotel, hot coffee 24/7, and they bake fresh cookies every afternoon. Great set up for people traveling for work-lots of room to work from computer and a cozy fireplace~ great location! Tons of shopping and restaurants in walking distance including Office Depot-I actually shopped there three times this week!
We expected a studio but got a ”real” suite, which sure was appreciated. This place is a bit older, but well maintained, spacious and comfy. Everything from the location to cleaning and breakfast delivered beyond our expectations. I will note, however, that the staff seemed a bit grumpy, which detracted a bit from the overall experience.
The hotel was very clean. I really enjoyed my stay at Hampton. as a Hilton member, I was able to check online and get my digital key very close to the French Quarter and downtown areas. remember to pick up some homemade and delicious cookies at the front desk. staff was pleasant.
The staff is very nice and accommodating But....Stayed in a suite one night, bed was so indented on my side I had to sleep in the middle, Air-conditioning in the living room sounded like a train and the couch in the living room was dirty looking and had an odor. Moved to a regular room the next night. No water pressure, super noisy hallway all night long with doors slamming until 1 am. The hallway carpet is very dirty and old looking.
The hotel was very clean. I really enjoyed my stay at the Hampton . GREAT JOB STAFF!!! From the parking lot to my room everything was nice and clean. I like the location as well. This has been by far one of the best stay ever!!!
The rooms were very clean. I had two rooms. Surprisingly, this isn’t the norm among other Hilton properties, so we really appreciated the cleanliness of this hotel. Thank you! We came to visit Nee Orleans and since I paid for two rooms and we had two cars, it was a great value compared to hotels closer to the French Quarter. Here’s a few inconsistencies: I wish they had more places to hang towels. If you can’t hang the towel anywhere but the shower bar and someone else must take a shower, it’s not conducive to reusing. The hallways were a little narrow. The little freezer from one of the refrigerators was full of ice. This is all the bad I can think of, so yeah, great place to stay, in my view.
Nice Hotel. Good location as far as access to the city or west bank. Restaurant access all around. The only thing that needs improvement is the parking. Too many reserved parking spots for Diamond members that were empty. Had to park way around back. Staff is great.
We booked a week at this hotel which is just outside of downtown New Orleans, about 12 minutes to Bourbon St. by car. It is in a very safe area with plenty of stores near by. We enjoyed the breakfast which was served daily. They had a different variety of staples including waffles, oatmeal, yogurt and hot items which changed everyday such as egg omelets with cheese and sausages. The man and woman who ran the kitchen were amazing! The lobby was clean and the staff was friendly. The room we had was a one room suit which was spacious for two. It had a small kitchenette with a sing, cabinets, paper towels, microwave, coffee maker, paper cups, ice bucket, no plates or utensils but I am sure this is due to covid. It was an enjoyable stay but the hotels staff really shined when I called from the airport because we were stuck due to hurricane Ida. It was an awful situation but Samantha was so understanding when I called up and explained our predicament. She assured me that the hotel would take us back even though they were not accepting new reservations because of the hurricane. When I got back to the hotel she informed me that all of the local businesses were already closed due to the hurricane and offered us food the had in store and did not charge us. They also supplied us with ample drinking water through our stay during and after the hurricane. We could not fly out right away as the airport was closed. During this tough time the staff there treated us like family much like you might experience at a small bed and breakfast accommodation. They made sure we did not go hungry and had a genuine concern for our dilemma despite their own personal struggles from the devastation of Ida. The manager Charlenes roof blew off and I was amazed as her consummate professionalism in running the Hotel under the circumstances. The chief engineer Melvin incessantly took care of the generators and all of the other special needs the hurricane brought to the hotel but yet still remained upbeat. All of the staff should win awards but I only know a few of their names;Charlene,Samantha,Crystal, Kayla and Melvin. A special shout out to Jason from corporate who drove from Florida to bring the hotel much needed supplies and most generously offered to drive us to Baton Rouge if we needed to get a flight from there. I though I saw the best of New Orleans my first week there but believe me the best of New Orleans was watching this hotel and their employees come together and gel like one fine oiled machine. Under the circumstances other hotels and employees may have paled but not this one! They showed me the true spirit of New Orleans and now I understand how they endure…