As with most hotels, management pre-selects the thermostat setting to their choosing. I if I'm paying for the room and I want to go down to 66 degrees then it should go down to 66°, not 74 that they pre-select. Pool was nice, hot tub non-functioning.
I thought it was going to be just another hotel in a not so great area. This was like a piece of paradise. The pool area and pool surrounding were spa like. Large rooms and very nice shower. Only one tiny complaint - the water faucet in the bathroom sink did not put off enough water pressure. I would stay here again for sure!
From the moment we arrived, the hotel staff rolled out the red carpet. The service was outstanding. Our group was even greeted with welcome gifts and signs! The hotel rooms were comfortable and well cared for. The meeting space looks great and the food was excellent. In a time where good customer service is hard to find, everyone from the shuttle driver to the banquet captain was helpful, kind and accommodating!
We booked this hotel specifically because it advertises EV Charging. That would have been OK if we had an adapter that would connect to a 220VAC dryer plug on an extension. For Tesla drivers there was a Super Charger about 6 miles away. If you do want to use this power be sure to tell the front desk so they can drag out the cable and put a cone in the parking spot.
overall the hotel is great and the staff is friendly and helpful the cleaning staff needs to double check their work we found used condoms in the night stand drawer we definitely will use this hotel again if we are in the area
I’ll start with the two positives. Adlai at breakfast with his bright and positive attitude- that was truly refreshing and made the start to my day much better - thank you! Margarita at the front desk also had a wonderful positive attitude and smile- very refreshing. We are diamond members. No diamond perks, always an excuse why not. Checked into room, toilet not working on first flush-why if the room was just serviced? Front line employees tried hard, but their hands tied by their direct management and their unfriendly policies it appears. They looked beat down and overworked- I don’t blame them, I blame Regis particular hotels management. We try to stay at Hilton garden Inn when they are available on our trips. But this one is not up to the standards of most others. Continental breakfast was really lacking. Rooms are out dated and shower tiles full of grime, could use some good deep cleaning, but shower pressure was great. Bed and pillows were very comfy, sheets soft. Probably won’t be staying here again. Not a value/good choice for the price paid.…
This hotel was friendly. The rooms were clean and nice. It was also quiet in our room which we appreciated. Would definitely stay here again and recommend to friends and family. The entire hotel was clean.
We experienced an issue with the hot water handle in the bathroom sink leaking the second day of our 6 night stay. We had to call the 800 hotline to get the issue resolved. We waited more than 14 hours after reporting the issue 3 times to the front desk; (4:00 am, 6:30 am and 3 pm). It was 5 pm before the sink was repaired, which dropped the rating to a 3! Otherwise, the room was clean and very quiet, an excellent location for access to the highways (Both I-20 and I-220) and access to various local food places, shopping and sites. The staff is very friendly, but the issue with the water leaking in the bathroom and the problems getting it resolved was VERY frustrating! I would stay at this location again, but hopefully without any issues.
Ms. Trishun Fuller - Director of Group Sales was absolutely wonderful. She made our stay feel like a home away from home. Every obstacle was tackled with professional accuracy and immediate care and concern. Thank you for making me and my group feel super special. We look forward to staying with you the next time we visit Bossier City, LA. Special thanks to the crack housekeeping staff. The rooms were tidy, clean and well presented. The Hilton Garden Inn will be my go-to hotel in and around the Bossier City area. Oh, and the well stocked lobby pantry is a plus!
Hotel was very clean. Staff was very friendly. Breakfast was somewhat confusing as we thought it was included in the room stay but prices were reasonable. Staff was very friendly. Location was convenient and parking was good. Business rooms were suitable.