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BEST WESTERN Shepherdsville

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BEST WESTERN Shepherdsville
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339 Reviews from our TripAdvisor Community

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Showing 335: English reviews
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Indianapolis, United States
Reviewed 3 days ago NEW

We sleep with the Do Not Disturb sign on the door. We had removed it and left the room by 10:30. The maid most likely saw it when she went by on her cleaning rounds for the first time. We came back to the room after 5:00 PM and the room was never cleaned. The light needed to be fixed...

Review collected in partnership with Best Western
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Helpful?
Thank rebeccarI116HP
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

I apologize that the room was not cleaned because of a DND sign, and I will certainly pass on to our head housekeeper to make sure that these postings are re-checked as the day progresses. I appreciate your comments. and they will be utilized as training tools to better our quality of guest care. Thank you for the high score...

Lake Forest, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We have been strict Hampton Inn customers for some time now. We couldn't locate a Hampton Inn on our way back to Chicago from Disney World so we decided to stay at the Best Western in Shepherdsville. The room was clean, updated and well appointed however the best part of the stay was the delightful gentleman that checked us in....

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Helpful?
2Thank Mary L
About Hotel's Favourite Review
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for staying with us, and for your kind comments regarding our front desk service representative, Chris. He is an excellent employee, and a hopefully representative of all our employees. Our guests are No. 1, and the fact that he made you feel this way makes us happy. I will pass along your comments to Chris, and thanks again for...

Kaukauna
Reviewed 2 weeks ago

Always try to stay in Shepherdsville Best Western when traveling that way. The staff is very pleasant and accommodating. Rooms are always very clean and well stocked. The beds are very comfortable with many pillows. Great complimentary breakfast included. We travel with our small dog who is always readily accepted at this motel! Would recommend this motel anytime!

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Helpful?
Thank O995FAfrankl
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thank you for your loyalty to our property, and we will always continue to strive for your approval through excellent accommodations and great guest service. We look forward to seeing you again.

Reviewed 3 weeks ago

Stayed 1 night on our way to South Padre Island Texas. Have an RV but the weather in February is iffy at best, so always stay in hotel first night before heading further south. This location gave us a good first day journey south. Hotel and staff were excellent and beds very comfortable. Had a small dog which was no...

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Helpful?
Thank Marlene S
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for stopping at Best Western Shepherdsville on your way south. We're glad we could accommodate your RV in our spacious truck and RV parking area, and that the staff and accommodations were up too your standards We certainly hope you'll stop again on your way back.

Michigan
Reviewed 3 weeks ago

We stayed here one night in January on our way to New Orleans, had booked the room online. The clerk at check-in was pleasant, as was the clerk at check-out too. Our room was mostly fine, it had 2 double beds and they were comfortable. The room had a refrigerator and microwave, which is always nice. We appreciate having a...

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Helpful?
Thank Chattyaholic
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for tasking the time to write such an in depth review of our facilities, and I am sure that many will find your comments useful. I apologize for the coffee maker, and will certainly take your comments to my housekeeping department to improve services. Honesty from our guests is how we learn to do better. Thanks for writing and...

LANSE
Reviewed 3 weeks ago

We had a room with two beds I believe they were doubles, tons of pillows. So comfortable. The room is spacious, clean and decorated nicely. The staff was polite. It had one of the best hot breakfast bars. Definitely recommend this hotel.

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Helpful?
Thank ANN M
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thsank you for your kind comments regarding our hotel. Please come again soon.

Glasgow, Kentucky
Reviewed 4 weeks ago via mobile

Great stay. Good breakfast many items. Plenty of parking. Friendly staff. Great price Wife has a medical issue so they gave us 1st floor room. Refrigerator, microwave in the room. The rooms was modern and great shape.

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Helpful?
1Thank EBFirefighter
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for your kind comments regarding your stay with us. It is always a pleasure to serve nice people like yourselves. We hope to see you again, soon.

Clifford
Reviewed 14 February 2017

Stayed here recently while traveling. The rooms were very nice. Loved the shower pressure!! Stupid little pillows on the bed....I hate trying to sleep on them, they are like throw pillows.....I have complained in other BW reviews I have completed about their pillows....irritates me everytime I walk into one of this chains rooms to find these are what they want...

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Helpful?
Thank mamajocham
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

I am so sorry that you do not like the Best Western mandated pillows. They are actually quite popular with many guests, and we actually have several who have requested information on where they can buy them. As with anything though, I guess it is a matter5 of opinion. I certainly understand your position, and sincerely hope that you will...

Louisville, Kentucky
Reviewed 12 February 2017

Spent over $500 On 5 nights. I had a medical emergency and overslept on my last day. I was escorted out by the police. After they came into my room and watched me pack. I have never been so humiliated and embarrassed. I am a 58 yr old man and I left in tears. Shame on you best western.

Review collected in partnership with Best Western
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Helpful?
2Thank charlescE431QO
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

As we responded on your prior bad reviews, you and your fellow guest are both aware of what incident took place to warrant removal by law enforcement from our facility and we will not , for legal and moral reasons, argue it here. We are sorry that our relationship ended in a negative fashion, but the rules and regulations of...

Reviewed 1 February 2017

I've stayed at this property many time over the past years, while in the area to visit family or events at the Kentucky Fairgrounds in Louisville. It is easy to find and get to since it is located right at an I-65 exit. Nice people who are anxious to help. The breakfast is always good. I recommend the hotel.

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Helpful?
Thank Owen K
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thank you for your comments and continued loyalty. We are proud to have served you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Room Service
  • Self-Serve Laundry

Additional Information about BEST WESTERN Shepherdsville

Address: 211 S Lakeview Dr, Shepherdsville, KY 40165-7128 (Formerly BEST WESTERN PLUS South)
Region: United States > Kentucky > Shepherdsville
Price Range: ₹ 5,633 - ₹ 11,660 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Shepherdsville 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Shepherdsville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Shepherdsville staff and other travellers.
3 questions
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Union, Missouri
West Pittston, Pennsylvania, United States

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Questions? Get answers from BEST WESTERN Shepherdsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take your favorite pillow with you.”
 of 5 bubbles mamajocham, 13 Feb 2017 | Read review
“first floor around the 130 numbers”
 of 5 bubbles DanK984, 10 Oct 2016 | Read review
“Were on the first floor, they were sold out nearly and I heard no tv noise or people stomping around on the floor above.”
 of 5 bubbles kimw334, 2 Oct 2016 | Read review
“We were on the first floor and loved it.”
 of 5 bubbles T3518WGkarenr, 23 Jul 2016 | Read review
“We were on the second floor. No problem with noise. We used the stairs, did not use the elevator.”
 of 5 bubbles juliemP5486ZT, 27 Jun 2016 | Read review
5 of 5