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BEST WESTERN Richmond Hotel

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304 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Richmond Hotel
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Showing 304: English reviews
Niagara Falls, United States
Reviewed 10 October 2016

This hotel was in a great location next to a variety of restaurants and stores. It was clean and had a nice pool and hot tub, The breakfast had many choice for the whole family to choose. My family enjoyed this hotel

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Helpful?
Thank Jennifer C
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

What a wonderful review! We truly appreciate your business and your trust in us. I am very happy to hear that we met your needs and expectations. We would love to see you again in the future!

Lexington, South Carolina
Reviewed 5 October 2016

The location was very easy for traveling because it was not a great distance to get back on the interstate. There were restaurants and gas available right in the same area. The property was very clean and well kept.

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Helpful?
Thank 15donaldw
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! As you already know, we are located right off I-75, at exit 87. I hope your next stay is just around the corner. Call us and book directly with the hotel or book online with bestwestern.com....

Huntsville, Texas
Reviewed 4 October 2016

This is a great hotel, the staff was wonderful, the room was comfortable and clean. We had a very pleasant stay at this hotel. We were on a 2500 mile road trip and this stop was excellent. I would stay here again .

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Helpful?
Thank Cathy G
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Cathy, Thank you for taking the time to review your stay with us and giving us a perfect score. I am very pleased to hear that our staff made your stay pleasant. We look forward to seeing you again if you travel back this way!

Sun City West, Arizona
Reviewed 3 October 2016

Very nice Hotel with friendly professional staff. Ground and surrounding were fine. Nice pool and spa. Nice selection for breakfast. Easy access to highways and restaurants. Beds were comfortable. Thank you.

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Helpful?
Thank Bill R
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Bill, Thank you for giving us a perfect rating.We appreciate you and your business. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and come back and see us again soon! We are here for all of your hotel needs!

Atlanta, GA
Reviewed 30 September 2016

This Best Western is in serious need of an upgrade. Our first room was so moldy/musty smelling that we could not stay in it. Fortunately, the manager did juggle reservations and allow us to switch rooms. No odor in new room but a/c unit still worked poorly. Toilet had not been cleaned and contained fecal matter upon arrival. Hotel was...

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Helpful?
Thank RovingBand
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Ms. Deupree - We appreciate you staying with us during your time in Richmond, KY and appreciate all feedback on our hotel as it allows us to know what areas we are doing well in and what areas we can improve on. In regards to your issues, I cannot apologize enough. We discussed your issues upon checkout as well as...

Portsmouth, United States
Reviewed 28 September 2016

The service I received from the staff was very good, they were polite and helpful. However, the outer appearance and the rooms need to be updated and the cleanliness did fall below my expectations. Not the best place I've stayed but not the worst either.

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Helpful?
Thank Mollie B
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Mollie - Thank you for staying with us during your time in Richmond and I'm pleased to hear that you found our staff to be polite and helpful throughout your time with us! I do apologize, however, about any issues you may have encountered with cleanliness and I hope you let our front desk staff know upon checkout! We take...

Salem, South Carolina
Reviewed 26 September 2016

Enjoyed the stay. Just stayed one night. The front desk was very nice, very helpful. To me the bathroom needs the light to be a little bit brighter. The breakfast was good a lot of variety that we all little. The price was right. The next time I am going that way I will stay there

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Helpful?
Thank Diann S
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Diann, Thank you for your positive review and for choosing our hotel. We are glad that you enjoyed our complimentary full hot breakfast buffet. I'm happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

rockford, il
Reviewed 26 September 2016

The hotel looked a bit old on the outside, but the room was very clean and spacious. The front desk staff were very pleasant and interacted with guests very well. The indoor pool was good sized with a nice hot tub. We stayed here on our way home from Virginia. A pleasant stay. I would recommend this hotel and would...

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Helpful?
Thank tg7827
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Every time you stay with us, we will have the same great Southern hospitality. Our housekeepers work really hard so that our guests always find a clean and comfortable room. We look...

Los Angeles, California
Reviewed 26 September 2016

The hotel is not new, but well maintained, breakfast was excellent for a BW. Lots of choices, and eggs were actually scrambled, not just the frozen "patty" variety. Unfortunately, shower did not drain well which made what was an very good stay just average. For the price it is a good value.

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Helpful?
Thank Ronsladky
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Ron, Thank you for your positive comments. I am glad to hear that you had a good stay with us! I do apologize for the slow shower drain. As you know, drains can seem to clog overnight. We use our guest's feedback to resolve any previously unreported or undiscovered maintenance issues. I hope you will give us another chance...

New Philadelphia OH, United States
Reviewed 25 September 2016

This was one of the older Best Westerns we stayed at but was very well maintained. The rooms are easy to get to. The rooms were a little smaller than at the other Best Westerns we stayed at. But the room was comfortable and clean. The number of cars in the parking lot indicated that it was a very busy...

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Helpful?
Thank Mary N
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Mary, I appreciate your wonderful feedback about our hotel. We do take pride in our full hot breakfast buffet, which is served fresh daily. We are glad that you found our rooms to be clean and easily accessible. As you know, our rooms are located within our inside corridors. If you're traveling to our area again soon, don't hesitate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Best Western hotel is located in the historical town of Richmond, Kentucky, and is right off of Interstate 75. Our prime location puts us 0.5 Miles from Eastern Kentucky University (EKU), and 0.3 Miles from our new shopping center, which includes Cinemark Movie Theatre, great restaurants, shops and more. Besides shopping and the movies, we are also located close to many historic sites, as well as other activities such as horseback riding, water parks, or performances at EKU's Center for the Arts. Our 80 rooms hotel has two floors, and an assortment of clean, cozy room types to fit each guest needs. All rooms in our hotel are interior rooms and can only be accessed with a room key, for your convenience and safety. Also, we also provide free parking. We offer a deluxe breakfast that serves a variety of items every day such as biscuits and gravy, sausage, eggs, fresh made waffles, fresh fruit, assorted danish, bagels and creme cheese, hot and cold cereals, assorted juices, milk and coffee. Finally, our indoor pool is open from 7:00 AM to 11:00 PM daily, our hot tub/spa is also in this area, and our Fitness center opens 24 hours a day, 7 days a week. ... more   less 

Additional Information about BEST WESTERN Richmond Hotel

Address: 100 Eastern Byp, Exit 87-of I-75, Richmond, KY 40475-2302
Region: United States > Kentucky > Richmond
Price Range: ₹ 5,212 - ₹ 6,227 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Richmond Hotel 2.5*
Number of rooms: 80
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Richmond Hotel staff and other travellers.
7 questions
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Danville, Kentucky
Berea, Kentucky
9 months ago
Nerja, Spain
6 months ago

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Questions? Get answers from BEST WESTERN Richmond Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms were very neat and clean”
 of 5 bubbles 15donaldw, 5 Oct 2016 | Read review
“Mattress could be a little softer”
 of 5 bubbles 732cathyg732, 4 Oct 2016 | Read review
“No additional comments”
 of 5 bubbles billr166, 3 Oct 2016 | Read review
“No elevators. Only 2 stories. Te to stay on first floor if you have heavy luggage. ”
 of 5 bubbles tg7827, 26 Sep 2016 | Read review
“If you have kids you might want to request closer to the pool.”
 of 5 bubbles gmberry2, 13 Sep 2016 | Read review
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