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Extended Stay America - Louisville - Dutchman

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Extended Stay America - Louisville - Dutchman
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58 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Louisville - Dutchman
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Showing 58: English reviews
Lexington, Kentucky
Reviewed 16 February 2016

My wife and I have been here several times in the past, usually around Christmas time so we can eat at a nice restaurant across the street. When we arrived a light bulb was out and the smoke detector was going off. The bathroom was dirty to where my wife ran her finger on the tub and it was still...

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Helpful?
Thank Dale F
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you for taking the time to write a review of our hotel. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our housekeeping staff as well as making sure we are implementing preventative maintenance procedures. Thank you for bringing this to our attention. If...

Louisville, Kentucky
Reviewed 18 December 2015

I have stayed here several times. I frequently work in the Louisville area and I have always been very satisfied with the Dutchman hotel. I have stayed in other hotels that were not so nice. The room is always clean. The staff is very helpful and friendly. The free Wi-Fi is very fast. The location is great. Within walking distance...

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Helpful?
Thank Edward S
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our fully equipped kitchens and convenient location. I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back...

Reviewed 18 December 2015 via mobile

Not my first time to stay here. Ever time I stay here the staff are always very helpful. The hotel is in a great spot for dining and shopping. The kitchen are great when you get tired of eating out. I have no complaints with this hotel and will stay again and would recommend it to anyone staying in Louisville...

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Helpful?
Thank Flash20r5
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 17 December 2015 via mobile

I've been traveling for ten years and best service I've ever had the staff is great they were very accommodating gave me cooking skillet and plates and forks . room was clean and large it has full size appliances and chairs and desk even free wi fi (very fast) done my laundry I will stay here again recommend to anyone

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Helpful?
Thank Pete M
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that you enjoyed our spacious rooms, fully equipped kitchens and our convenient location. I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you again for your review. We look forward to seeing you in the future, should...

Clarkson, Kentucky
Reviewed 25 November 2015

The hotel staff was very professional and courteous. The furniture in the room was a little dated. However, it was clean and the bed was very comfortable. The location is great. There are lots of places to eat within walking distance. It was located just off a major expressway, making it convenient for travel to shopping, downtown Louisville and various...

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Helpful?
Thank CSB2512
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our fully equipped kitchens as well as our convenient location. I’m thrilled that we were able to provide you with a home away from home experience! Thank you again for sharing your comments with us. We look forward to...

Ohio
Reviewed 12 August 2015

If I had a porta-potty in my car it would've been better to sleep in the car. Unfortunately we were exhausted and had an infant with us who desperately needed to get out of the car. The place is dirty. The A/C is beside the bed so the person sleeping in that bed freezes and gets dirt (yes, dirt particles)...

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Helpful?
Thank Lori M
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room was not up to our company’s high standards. To prevent this from happening again, I am retraining our staff on our cleaning and room inspection procedures. We continually work to improve our hotel, so I really appreciate you...

Springfield, Ohio
Reviewed 30 July 2015

Room had outdated electrical outlets. None of the electrical cords would work without giving a shock/sparks. 3" diameter hole in shower ceiling. Shower head was terrible. Air conditioner smelled like mold/mildew/musty smell when it was turned on. A few small dead bugs on walls. Kitchen and bathroom floor were really dirty. Some water spilled and so I cleaned it up...

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Helpful?
Thank J M
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness and maintenance issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I am retraining our entire staff on our room inspection and cleaning procedures. We continually work to improve our hotel, so I...

MC CORDSVILLE
Reviewed 27 July 2015

It makes me incredibly sad that my husband is staying here during a 6 month work assignment. I tried to get him to leave once I saw it, but he already cleaned the whole place, and moved all of his stuff in. I can't say bad without some good, so let me offer that this is a very good location...

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Helpful?
Thank Josh W
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team and we are working to ensure we are thoroughly cleaning and inspecting rooms to our company’s high standards prior to guest arrivals. Thank you very much for providing us with...

Reviewed 24 July 2015 via mobile

The manager was very nice it is in a great location the rooms are nice beds are comfortable the kitchen is nice whenever you get tired of eating out if you are coming to Louisville Kentucky I would recommend this hotel for your stay I will be staying there the next time I go there

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Helpful?
1Thank Flash20r5
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our fully equipped kitchens and convenient location. I truly appreciate your kind comments regarding our friendly staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Goodyear, Arizona
Reviewed 18 July 2015 via mobile

No oven or pool is the downside. So far I like the staff. Cleaner then Hurtsbourne in my opinion. It OK for working on the road.Lot's of higher end restaurants.Breakfast consists of granola bar or muffin,oatmeal, grits and coffee only.

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Helpful?
Thank Stacy M
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the staff and cleanness of the room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Louisville - Dutchman

Address: 6101 Dutchman Lane, Louisville, KY 40205
Region: United States > Kentucky > Louisville > East Louisville
Price Range: ₹ 4,831 - ₹ 11,876 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Louisville - Dutchman 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay America Louisville
Extended Stay Louisville
Louisville Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Louisville - Dutchman staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for your needs. (Non smoking, 1st floor)”
 of 5 bubbles paolagutierrez0629, 25 Jan 2017 | Read review
“Third Floor - Decide : To be grounded, slightly elevated, and or I can conquer at this level (smile)”
 of 5 bubbles se026006, 7 Nov 2016 | Read review
“Double bed room small. Would request queen double”
 of 5 bubbles barbjcass, 19 May 2016 | Read review
“Go anywhere else”
 of 5 bubbles lorimU7260OS, 12 Aug 2015 | Read review
“Ask to see the room before you check in.”
  • This dresser has seen better days... decades ago!
 of 5 bubbles lloydw219, 16 Jul 2015 | Read review
5 of 5