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Pleasant experience every time I stay there . If you have any work to do, this hotel is centrally located to the freeway, shops, restaurants. It is a value well worth the trip. I plan to make this my ideal hotel when I have to...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Louisville - DutchmanResponded 3 days ago
Thank you for returning to Extended Stay America - Louisville – Dutchman. We are thrilled to know you found us to be a good value and that our location was ideal for your needs. It is always a pleasure to have you as our guest,...More
Comfortable with my decision for an extended stay.
Secure, Service, Serene, at a sincere budget price.
Interstate, Hospitals, Restaurants, Shopping, Repair within a distance.
All with unconditional, genuine customer service
Response from Manager_11525, Manager at Extended Stay America - Louisville - DutchmanResponded 10 November 2016
It is so rewarding to see you had an excellent stay at our hotel. Reading about the great customer service you experience and that you favored our convenient location is satisfying. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Is really a breath of fresh air when you walk into a hotel and your are greeted with a smile. The Manager on duty Mr. Diaz was so courteous, helpful I was not sure of how to get to my meeting next morning, he offered...More
Response from Manager_11525, Manager at Extended Stay America - Louisville - DutchmanResponded 31 January 2017
Your feedback is important. Thank you for sharing your comments. We are pleased to see our manager was able to assist you so well during your stay and that he made a good impression through excellent customer service. Once more, thank you for posting your...More
Its not that the room was small( queen bed, table, 2 chairs) or the bathroom was not adequate (JUST) or that it was bordering on shabby, or that the cable tv was less than good. No. What drives this poor review is the WIFI: when...More
Thank George M
Response from Manager_11525, Manager at Extended Stay America - Louisville - DutchmanResponded 10 October 2016
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s assistant general manager, I can assure you that I have used your survey as a training tool to...More
Even was in the new renovated room. Found BED BUGS crawling on me. Manager said "it's summer, it's happens" then claimed there were not any, even as I'm presenting one to them in a cup!!!!
Room renovated was a paint job as the furniture is...More
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Response from Manager_11525, Manager at Extended Stay America - Louisville - DutchmanResponded 4 August 2016
I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us and the terrible customer service you received. We immediately remove the...More
US$ 77 - US$ 94 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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