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Residence Inn Louisville East

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Room & Suite (38)
Dining (12)
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Overview
  • Excellent61%
  • Very good25%
  • Average6%
  • Poor5%
  • Terrible3%
Travellers talk about
“pf changs”(4 reviews)
“front desk”(39 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
All hotel details
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Reviews (251)
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248 results
Traveller rating
149
60
17
14
8
Traveller type
Time of year
LanguageEnglish
149
60
17
14
8
Show reviews that mention
All reviewspf changsseparate buildingsfront deskfull kitchenbasketball courtevery guestthe general managerquiet locationthe breakfast areagreat propertypull out couchstayed nightswould stay here againbusiness tripfree breakfastbed was comfortablebrenda
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1 - 5 of 248 reviews
Reviewed yesterday via mobile

I have to admit this is the first bad review I have written, but customer service at this hotel is terrible. From confused front desk attendants at check-in, checking into a dirty room, our room still not being cleaned after our first night, and breakfast...More

Thank jwarm
Reviewed 4 days ago

We were here for just one evening. Our rate was only $109 and it was an excellent value. The hotel looked to be recently renovated. Our room was clean and fresh. The breakfast bar may have looked like standard fare but some of the choices...More

Thank Ed W
Reviewed 1 week ago

if you're visiting Louisville, the location of this Residence Inn is fantastic. It's not right downtown, but it's only an easy 15 min drive away. There is a huge mall near the hotel, and a bunch of restaurants. We found this really cool market, Lucky...More

Thank esfesq
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 6 days ago

Thanks so much for your feedback. I agree, our location is perfect, with shopping and restaurants close by. We are looking forward to the Marriott entertainment update, with the ability to access Netflix, Hulu, and other networks, which will increase television viewing choices for our...More

Reviewed 12 February 2018 via mobile

Terrible Hotel! The photos make the hotel look good, but in reality it is a dirty old hotel. There is not much cleaning in the rooms and when you ask for houskeeping service , they have a bad attittude , like they don’t want clean....More

Thank Cindy R
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 12 February 2018

I'm so sorry we were in renovation during your visit. Of course there were issues with dust, especially in the gatehouse, and breakfast area, where there were workers still working until just last week. Being an extended stay hotel, we do not provide full service...More

Reviewed 27 January 2018 via mobile

This is a typical Residence Inn with kitchen and bedroom. The room where we stayed was clean and well appointed. The included breakfast was fairly standard and good. One draw back is that the desk area is small and the breakfast area is accessed by...More

Thank wbl297
Response from Kristin H, General Manager at Residence Inn Louisville EastResponded 29 January 2018

Thanks so much for posting a review, and I'm pleased you enjoyed your recent stay. Unfortunately, we do not currently have an elevator for access to the breakfast area. My staff is happy to assist anyone in obtaining breakfast from upstairs, as we have an...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 121 - US$ 243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Louisville
#12 Family Hotel in Louisville
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 121 - US$ 243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Louisville
#12 Family Hotel in Louisville
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (38)
Dining (12)
Pool & Beach (1)
Family and Play Areas (1)
Questions & Answers
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Posting guidelines
Room Tips
"4th floor was nice and quiet."
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"This is the old-style Residence. 12 rooms in each separate building. All good."
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"stay someplace else"
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"ask for a ground floor room"
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