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Residence Inn Louisville Airport

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Residence Inn Louisville Airport
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148 Reviews from our TripAdvisor Community

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Showing 145: English reviews
Reviewed 2 weeks ago via mobile

I stayed at the Residence Inn for over a month and half and felt like home. The quality of the room was exceptional, service outstanding and food was amazing! The Staff really treated me like family and when I left I was sad to leave these people that saved me in one of the darkest times of my Life. Thank...

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Helpful?
Thank Michele R
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Michele, Thank you for the wonderful comments about the staff. I will definitely pass them along . I am glad to hear we made your stay more comfortable in a time of need and that you were treated like family. We strive to provide a home away from home and in your case, I am glad we delivered! I...

Rocky Mount, North Carolina
Reviewed 2 weeks ago

Road and airport noise are excessive here. If you are a light sleeper this is not the place for you. In addition to the external noise, the toilet leaks so it fills up periodically. The staff was nice but it took over 30 minutes to be picked up by the airport shuttle.

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Helpful?
Thank rmtwd1
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Thank you for taking the time to write a review about your stay. We appreciate hearing from our guests when items need attention and this also gives us the opportunity to make it right for our future travelers. I would really like to know your suite number so that we may make the necessary repairs. Please call the hotel if...

Reviewed 3 weeks ago via mobile

The hotel is in need of some maintenance. We are staying with a group and have a total of 5 rooms. Each room has something wrong. Our deadbolt will not lock, another room has a metal carpet termination strip separated that will lance your foot open. Not all of the TV channels show programming, not sure if that is a...

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Helpful?
1Thank kevindL907DA
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear kevindl907DA, Thank you for taking the time to review your stay. We pride ourselves on a great guest experience and it is evident that in your case we fell short. We would like to know the room number of the suites that had a problem so we can make the necessary repairs and would appreciate it if you could...

Reviewed 23 December 2016 via mobile

from the friendly staff to the comfortable beds, you will not be disappointed with your stay. Just around the corner from the airport, this hotel offered a safe, clean, roomy place to spend the night. The rates received on line with Trip Advisor were fantastic and the values exceeds the cost. Thank you for such a pleasant stay.

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Helpful?
Thank Lorraine C
Toronto, Canada
Reviewed 23 December 2016 via mobile

Had problem with door key lock. After several rounds of frustration, I finally found that it might be because of dead battery. Lucky that my family was inside. Next day morning when my family and I was going out for the day I asked a front desk staff to fix it. She answered "of course". When I return around 10:00pm,...

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Helpful?
Thank hwangdi
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Huangdi, Thank you for taking the time to write of your less-than-acceptable experience. We pride ourselves on our customer service and we do not take it lightly when we fall short of our guest's expectations. I apologize for the staff not taking care of the problem earlier in the day so that your parents would not have to wait...

North Myrtle Beach, South Carolina
Reviewed 20 December 2016

I have stayed at this Marriott several times and it is always great. However this trip was especially good because of the staff. I checked into my room and immediately heard a "chirping" noise....smoke detector. I called the desk, Amber Hopkins-Guest Services Manager sent Tony up. He changed the battery few minutes later...chirp! Called Amber, Tony came up again, chirp!...

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Helpful?
Thank chris f
Washington, Illinois
Reviewed 21 November 2016

This hotel used to be one of the best in the area, but it is aging and has not had any major upgrades to their rooms for several years. We paid $200 per nigh (with a special rate). Our room was missing a TV remote; the TV circuit breaker was tripped, and a lamp switch was inoperable (in the on...

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Helpful?
Thank royerfarm
Lynn M, General Manager at Residence Inn Louisville Airport, responded to this review

Dear Royerfarm, Thank you for the feedback regarding your last stay. We renovated the hotel two years ago. Unfortunately we did not replace the white appliances in the kitchen, which some guests feel dates our hotel, and the kitchen tables. Other than that, we had a full remodel. We strive to stay competitively priced during conventions, specifically during NAILE and...

Louisville, Kentucky
Reviewed 29 October 2016 via mobile

I stayed here for 3 weeks for work and it was a great place to be at away from home. The breakfast and happy hours during the week are great bonuses for the hotel. The rooms are very spacious and have a full kitchen and large couch. I would stay here again if on travel.

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Helpful?
Thank scottwilk
Reviewed 26 October 2016 via mobile

The hotel was clean and nice I had a nice extended stay will be back soon because it's close to were I work and everyone was very nice thanks for the hospitality I would recommend my friends and family to join your place of business

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Thank htown47
Louisville, Kentucky
Reviewed 13 September 2016

I like this property. It is off of the beaten path, but close enough to the places I needed to go with access to the bus. Staff was friendly. As far as breakfast is concerned, I enjoyed having it ready, but every day breakfast consisted of scrambled eggs, which I do not like. Other than that, things were fine. Would...

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Helpful?
Thank Michele F

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Louisville Airport

Address: 700 Phillips Lane, Louisville, KY 40209
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: ₹ 7,662 - ₹ 19,827 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville Airport 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Residence Inn Louisville Airport Hotel Louisville
Louisville Residence Inn
Hotel Style:
#25 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Louisville Airport staff and other travellers.
2 questions
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Questions? Get answers from Residence Inn Louisville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm not sure there are any good rooms.”
 of 5 bubbles rmtwd1, 31 Jan 2017 | Read review
“Do not get a room on the airport side of the hotel. Stay at a different hotel.”
 of 5 bubbles royerfarm, 21 Nov 2016 | Read review
“I had a room overlooking the pool. It was also not far from the elevator.”
 of 5 bubbles michelefV9765EM, 13 Sep 2016 | Read review
“Get top floor if you can.”
 of 5 bubbles EllaH1, 12 Sep 2016 | Read review
“Perhaps choose a room in the same building as the check-in desk. NOTE: This is across the highway from the airport. You will hear planes.”
 of 5 bubbles go-ISU-81, 21 Jul 2016 | Read review
5 of 5