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BEST WESTERN Louisville East

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421 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 419: English reviews
North Carolina
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

The hotel is not the greatest but it was clean and the staff were courteous. The decor could use some sprucing up, but we were only there for one night and the hotel worked perfectly for what we needed it for. The indoor pool was a big hit for the kids and the free breakfast was good enough for us... More 

Thank Cassandra F
San Antonio, Texas
2 reviews
Reviewed 2 weeks ago

staff was rude, hotel was extremely loud, parking was scarce due to the renovations, i met the owner, he was extremely rude when i brought these issues to his attention. I will never go to another best western if this is the standard.

Thank swfan1987

Travellers are raving about these Louisville hotels

1 review
Reviewed 3 weeks ago

very helpful and friendly staff except for one of the kitchen staff-did not catch her name-went to eat breakfast at 9:15 and they were out of bacon-when I asked if there was any more or maybe sausage she just shrugged and said no & proceeded to sit on her rear and watch tv!!! better eat early or go out for... More 

Review collected in partnership with Best Western

Thank M6097OEjamesc
Grand Blanc
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 weeks ago

This place is ok, but no frills. The breakfast was not that great , eggs were watery, sausage was burnt, and the danishes were stale. I will choose another place to stay the next time I go to louiville. The air/ heater unit made a terrible rattle all night, so no sleep here!!! Also the hot tub was broke down... More 

Thank Lacreasha G
1 review
Reviewed 4 weeks ago

I thought the room was nice and the breakfast was excellent the staff Hunter was very understanding and welcoming...he went out of his way to provide excellent service. The lady Janet i believe was her name was very unaccommodating and rude at time nit picked at us from the time we arrived due to not wanting to honor us a... More 

Thank Tabitha S
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

This was a nice motel with good internet connection, tasty breakfast with protein options and comfy beds. It's what we expect when we arrived. The hours for breakfast were confused, as we were told the room closed at 10 but the cleaner was clearing up at 9:30.

Thank deb W
Raleigh, North Carolina
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

Away from the Downtown crowds but yet convenient to all the great Louisville attractions. We enjoyed our stay at this hotel. They provide a good breakfast every morning along with a hotel wi-fi link. Enjoy your Stay.

Thank 123456topman
Porter, United States
1 review
Reviewed 24 October 2016

When places such as yours offers amenities such as a hot tub, fitness center I would think that who ever is in charge would see that they are in working condition. We had to find out by ourselves by taking a walk thru the facilities before we went to our room, we were told about the amenities but were not... More 

Review collected in partnership with Best Western

Thank Eugene C
Zionsville, Indiana
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 October 2016

This hotel was not excellent, not terrible, just average. A bit of a damp smell throughout the hotel. Breakfast was good not great, pretty traditional fare. Room was a bit pricey for what you get, but overall it was fine. Was also disappointed about little details like the Kentucky State Flag being flown upside down.

Thank Darren N
mt. orab
Level Contributor
3 reviews
3 hotel reviews
Reviewed 15 October 2016

Very nice place to stay! Customer service could definitely stand some serious training. Hotel was very clean and slept really nice. internet worked well as all other amenities. Thanks Best Western for a good place to relax as I travel our highways.

Review collected in partnership with Best Western

Thank 975cecilt

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Stay at this Louisville, Kentucky hotel featuring recently renovated guest rooms and enjoy a host of convenient amenities at a great value while traveling. The Best Western Louisville East is conveniently located with easy access to key attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options.Area Attractions:Churchill Downs – 12 m KY Fair / Expo – 10 mKentucky Derby Museum – 12 m 4th Street Live – 11 mLouisville Slugger Museum – 12m Skyview Park – 2 mCaesars Riverboat Casino – 25m Oxmoor Mall – 4 mTom Sawyer State Park – 7 m St. Matthews Mall – 4 m ... more   less 

Additional Information about BEST WESTERN Louisville East

Address: 9802 Bunsen Way, Louisville, KY 40299
Region: United States > Kentucky > Louisville > East Louisville
Price Range: ₹ 4,705 - ₹ 11,591 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Louisville East 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western Envoy Inn And Suites
Best Western Envoy Hotel Louisville
Best Western Louisville
Louisville Best Western
Hotel Style:
#36 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Louisville East staff and other travellers.
6 questions
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Questions? Get answers from BEST WESTERN Louisville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The other guests at the hotel seemed to be contractors for local construction projects. They were very friendly but a little loud at night.”
 of 5 bubbles 204cassandraf, 22 Nov 2016 | Read review
“Upper floors with a King size bed”
 of 5 bubbles 123456topman, 1 Nov 2016 | Read review
“The East side sunrise has nothing blocking it. Nice.”
 of 5 bubbles Jeff40330, 6 Sep 2016 | Read review
“My room was near the ice machine and elevator on the third floor, and it was still quiet.”
 of 5 bubbles jrife88, 29 Jun 2016 | Read review
“Call before hand and request larger KING room, because the standard KING rooms are tiny.”
 of 5 bubbles 547cassieb, 27 Apr 2016 | Read review
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