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All reviews front desk room was clean presidential suite next morning enjoyed our stay nice hotel exercise room other hotels biscuits and gravy free breakfast the breakfast area hot tub pleasant stay yogurt indoor pool air conditioner convenient location
After reading a couple of negative reviews, we still decided to stay at the hotel and we are glad we did. There was no noise from the highway and the room was clean and the bed was very comfortable. The WIFI was at 35 mbps...More
Thank Steve T
Response from Jessica M, Manager at Wingate by Wyndham Louisville EastResponded yesterday
Thank you so much, Steve, for leaving us a review of your experience at our property. We have often been confused with the new Wingate, which is right beside the interstate (the noisy reviews). I'm so glad you found our fiber internet to be super...More
We had a super late checkin and the lady at the front desk was really friendly! Our room was actually near a large wedding party and we told her we wanted some quite time because we had a long day the next morning and she...More
Response from Jessica M, Manager at Wingate by Wyndham Louisville EastResponded 8 October 2018
Thank you so much for your review. We are so happy to hear that you enjoyed your stay and were able to be moved to a quieter part of the hotel, due to the group in the hotel while you were here. We truly appreciate...More
Do not think you will sleep at this hotel if a room is on the highway (and half will be)....what were they thinking. Don't believe any review that says they are working on it....what does that mean...they will move the hotel,? or triple the glass...More
Response from Jessica M, Manager at Wingate by Wyndham Louisville EastResponded 1 week ago
I'm sorry to hear you had a poor experience but I fear you stayed at the new Wingate over by the Airport, as our hotel is not right on the highway. We apologize for the confusion and inconvenience...
The hotel was nice enough to serve its purpose. It’s definitely not the best or nicest hotel I’ve ever stayed at, but there was nothing wrong with it either. When I arrived, the check in was easy and I was able to go right up...More
Response from Jessica M, General Manager at Wingate by Wyndham Louisville EastResponded yesterday
We're sorry to hear that you had issues with the door to your room and an unpleasant scent on the floor you were staying on. We are glad to hear that the staff was friendly and accommodating and that you found your room to be...More
Check in and out went smoothly. Large Breakfast area and breakfast was adequate with variety. Plenty of both hot and cold options. The children enjoyed the pool as there weren't many people staying mid week. The room itself was underwhelming. The shower drained very slowly...More
Response from Jessica M, General Manager at Wingate by Wyndham Louisville EastResponded 8 October 2018
We are so sorry to hear that you experienced these issues while staying with us. We do appreciate you bringing these maintenance and housekeeping issues to our attention. I will personally address them and make sure that they are corrected. Thank you for your time.