Embassy Suites by Hilton Louisville East

Embassy Suites by Hilton Louisville East

Traveller (149)
Room & Suite (185)
Atrium Cafe at the Embassy Suites by Hilton Louisville East
Dining (43)

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About

4.5
#21 of 122 hotels in Louisville
4.4 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Our all-suites hotel is located in the desirable northeast Louisville. Guests enjoy our renowned complimentary made-to-order breakfast each morning and our free evening reception with beer, wine, cocktails, sodas and light fare every night. Our two-room suites embody a home setting, complete with two flat-screen televisions, couch, accent chairs, and work desk. The kitchen area provides a refrigerator, microwave, coffeemaker, and sink. In keeping with our "all things complimentary" experience, there is no charge for WiFi or parking. We are located less than 5 minutes from several of the city's largest shopping malls - The Mall St. Matthews, Oxmoor Center, and The Paddock Shops. Looking to take in some of Louisville's most famous destinations? You'll want to stay at Embassy Suites Louisville East. Our central location allows for quick access to downtown Louisville where the Urban Bourbon trail begins.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Kids stay free
Children's television networks
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fence around pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Snack bar
Wine / champagne
Vending machine
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Fireplace
Housekeeping
Interconnected rooms available
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Value
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
4.5
4.5 of 5 bubbles1,700 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Embassy Suites by Hilton Louisville East offers ample space in its suites and is appreciated for its made-to-order breakfast and happy hour, features that are popular among guests. However, travelers have noted that the value proposition is diminished by cleanliness and maintenance issues within the rooms and noise disturbances. While the hotel's overall cleanliness receives mixed reviews, with particular attention needed in the restaurant, the service is often described as disappointing due to understaffing problems. Additionally, the atmosphere is marred by signs of wear and tear, indicating a need for refurbishment.
Atmosphere
Tired
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
GLioness wrote a review Jul 2023
Virginia Beach, Virginia
Hotel's Favourite
5.0 of 5 bubbles
Was there to visit with family and to see my brother. The room was nice and spacious is just what we needed and was very clean. The breakfast was nice although the guy did not understand English and messed up our order once or twice. But otherwise it was good food.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: June 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
978michaell wrote a review Mar 2021
Birmingham, Alabama
5.0 of 5 bubbles
If you are in the area, this is the place to stay. The hotel is in a quiet area. The staff is extraordinarily friendly and attentive to your needs. The bartender was very nice and made good drink suggestions. The room was immaculate. The buffet breakfast was done correctly for safety and the food was prepared perfectly. You could order your omelettes, etc. prepared the way you wanted them. We loved that the parking was included and very convenient. The large screen televisions in each room were greatly appreciated. When we are back in this area, we will be staying here!
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erin Fosson, Sales at Embassy Suites by Hilton Louisville East
Responded 8 Mar 2021
Looks like we checked off all your boxes! Complimentary made to order breakfast, clean hotel, friendly staff! We certainly appreciate you staying with us and sharing your experience for future travelers to read. We'll see you next time!
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Explore443242 wrote a review Jan 2020
Cincinnati, Ohio
4.0 of 5 bubbles
Overall a great hotel. The evening reception was disappointing with only one server and very long lines and wait times (especially with kids in line for sodas). The complimentary food ran out quick with many kids in line and was only refilled once. Otherwise the hotel was wonderful and very clean with a great staff
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GaryB4362, General Manager at Embassy Suites by Hilton Louisville East
Responded 28 Jan 2020
Dear Explore, Thank you for you review. I am glad to know that overall you found our hotel to wonderful with a great staff as well as very clean. I'm sorry you experienced a long wait time for our complimentary evening reception. We certainly try to be as fast as possible with our service in this area. We hope to see you again soon.
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Jennifer C wrote a review Jul 2022
Muncie, Indiana
3.0 of 5 bubbles
We were disappointed in our stay at Embassy Suites East Louisville. First, the beds did not nearly meet our expectations for a hotel at this price point. The king bed sunk badly in the middle and was so hard it was painful to sleep on our sides. We had made it clear when we booked that there would be four of us in the room and we would also be using the sofa sleeper, yet they didn’t leave any blankets for us. When we checked at the front desk, they were “out”. Friends of ours were experiencing the same issue and one of them slept under a towel to cover up. Speaking of which, there was also a towel shortage. The hotel was sold out and there were lots of sports teams there, but still, there is no reason for a hotel to ever run out of clean towels. Even though there were four of us in the room, they would only give us 3 towels at a time. We stayed four nights and had a total of 6 towels for 4 people. As far as the cleanliness of the room was concerned, the bathroom was clean. In the living room space there was candy on the floor and the mesh desk chair seemed to have smashed, bright colored icing in it. The hotel common areas were fine and allowed for room to spread out and relax over the course of 4 nights/5 days. We are not at all a high-maintenance family of travelers, but this experience simply didn’t meet our expectations. I felt badly for the front desk folks as they seemed understaffed, stressed, and were simply the messengers of bad news “not enough towels”, “no blankets”, “sold out, can’t switch to a cleaner room”. The location is great and there are other hotels in the area that look quite nice and get rave reviews. Start there. This one is simply overpriced for what it is.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Take your own blankets and maybe some towels too, if going on a summer weekend. Get a room far...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Burdette, General Manager at Embassy Suites by Hilton Louisville East
Responded 12 Jul 2022
Dear Jennifer, I am so sorry to learn of your disappointing stay with us. While I am happy to know you found the bathroom to be clean and enjoyed the hotel's common areas, I am sorry that we were not able to readily offer some of the supplies you had requested. Certainly not what we are striving for and I am sorry it was your experience. I do hope you will allow us to regain your trust on a future visit to Louisville.
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nambyluv wrote a review Mar 2023
Wheelersburg, Ohio
3.0 of 5 bubbles
I stayed with my daughter and her husband. I chose an Embassy Suites so that we could sleep in separate rooms. My daughter and her husband arrived the night before I did and we booked 3 nights. When I began to settle in, I looked around for pillows for the sofa bed. My daughter explained that she had requested extra pillows before I arrived. She was told that they had no extra pillows but they could give her extra blankets so she took two extra blankets. I assumed that they had misunderstood thinking that she just wanted extra pillows so I went to the front desk to explain that there were no pillows for the sofa bed. I was also told that there were no pillows available. The front desk attendant also told me that they didn't have any pillows because HIlton Diamond members come in and request 6 extra pillows and that they have to give pillows to them or they will write a bad review. I am also a Hilton Honors member but not a Diamond Status member. She said that she would put a note that as soon as a room was cleaned the next morning, they would them bring pillows to our room. There were three pillows on the king size bed and I used one of those but I feel that pillows should be available for all of the beds in the room. The next day, no pillows arrived at our room but I did not go to the front desk a third time.

The hotel decor was a little worn but my daughter said that the hotel is scheduled to undergo renovations later this year. The breakfast was fine and I enjoyed the made to-order eggs in addition to the standard hotel breakfast buffet. There was plenty of parking and I was able to park out front each time I left and returned.

I would stay there again but hope that the pillow shortage will soon be resolved.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Burdette, General Manager at Embassy Suites by Hilton Louisville East
Responded 20 Mar 2023
Dear guest, Thank you for posting a review of your stay. I am sorry to learn that we were unable to honor your request for extra pillows. I am glad to know that you enjoyed our complimentary breakfast and that you plan on staying here again. We look forward to that visit.
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Nicca1972 wrote a review Jul 2021
Avon, Indiana
1.0 of 5 bubbles
We travel often and have stayed in many hotels. This hotel was disgusting. With taxes and fees we ended up paying almost $200 a night which was definitely way overpriced for the dirty entrance, filthy hallways, elevators and lounge. Our executive suite was large-too big…a lot of wasted space that needed cleaned! I pulled back the curtains in the bedroom and there were candy wrappers along the ledge. Curly black hair around and under the trash in the bathroom and around the drain in the tub, ants in the bathroom, the carpet had a busy pattern, but you could still see red stains near the bed and the furniture was old and dingy. Neither television worked. We called the front desk and they said it was the provider and they would add our room to the list. They finally started working the morning we were checking out.

Breakfast on Friday morning was supposed to be served until 9:30; however, at 9am we were barked at very rudely by a nasty hag behind the counter that they were no longer taking orders for omelets because they were way too busy. She proceeded to complain about not having a day off as she knew her rude outburst didn’t sit well with us or several others standing there in hopes we would excuse her behavior!! We did speak to the young gal at the front desk and shortly after, it appeared the manager came to speak with her. She left and two others started taking omelet orders at 9:35. TERRIBLE experience…the explanation doesn’t even begin to really convey just how rude she was.

One of the worst experiences we’ve had at a hotel in quite some time. Embassy Suites failed big time!
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Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erin Fosson, Sales at Embassy Suites by Hilton Louisville East
Responded 19 Jul 2021
I am sorry this was your experience. Its my understanding that our management team has been in contact with you directly to address your concerns and compensate you for your poor experience. This is not typical of our hotel and we will be reviewing your comments to improve for future guests.
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Petitpeople wrote a review Aug 2022
Dawson Springs, Kentucky
1.0 of 5 bubbles
Where do I start. Woke up first morning toilet was overflowing with nothing in it. Used towels to keep it from pouring out of room. Maintenance guy came and shop vacuumed the floor no cleaning. He brought 2 towels. Toilet still takes forever to flush. We had climbed back in bed so we were grossed out by this. When we went to leave at around 10 am stopped by front desk we explained the situation and asked sheets be changed and bathroom cleaned. At 4 pm nothing had been done yet. Sometime after that housekeeping showed up and handed us towels and sheets. At 10 pm I was using the toilet and ran out of toilet paper called the front desk and ask them for more. I asked them if they could bring it to me they said no you will have to come to front desk to get it. To say I was disappointed in my stay would be an understatement.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: August 2022
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Burdette, General Manager at Embassy Suites by Hilton Louisville East
Responded 11 Aug 2022
I am so sorry to learn you stay with us was so disappointing. We are typically much better than what you have described and I am sorry it was your experience. Since your review was collected in partnership with Hilton, I have been able to reach out to you privately. I trust that you are pleased with our resolution. I hope you will give us the opportunity to regain your trust the next time you are in Louisville.
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Rachel Z wrote a review Apr 2023
Algonquin, Illinois
5.0 of 5 bubbles
Just stopping overnight for a quick stay so my requirements were minimal: bedroom with a door, clean, quiet. They really delivered and then some. The hotel is modern and clean. Our room was stylish and had a heavy duty door between the living area and bedroom, plus they had the hvac right between the bedroom and the living area! Genius! What really threw me for a loop was the quality of the breakfast. It was one of the best hotel breakfasts I've had. Granted, if it's not included, I generally opt to eat somewhere else. This place has an omlette station, and even the buffet selections were super fresh and hot. It could just be busy enough that the turnover was fast, but I was really impressed. Definitely would return next time I'm traveling through that area!
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Burdette, General Manager at Embassy Suites by Hilton Louisville East
Responded 5 Apr 2023
Dear Rachel, Thank you for taking the time to post a review of your stay with us. I am so glad to know that you enjoyed our two room suites as well as our complimentary breakfast. We hope to see you again on your next visit to Louisville.
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Lisa R wrote a review Mar 2021
4.0 of 5 bubbles
Spacious and clean Suite conveniently located to lots of shopping and restaurant options. The view of a small lake was a nice surprise. Hotel takes COVID precautions seriously while still allowing you to enjoy all the great benefits of the Embassy Suites brand (mangers reception, breakfast and pool). We loved having the pool to ourselves during our reservation period but wish the hot tub had been open. Only recommendation would be to have larger togo coffee cups in the breakfast area for those of us that want to take it back to the room. Definitely will recommend hotel to family and friends.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erin Fosson, Sales at Embassy Suites by Hilton Louisville East
Responded 15 Mar 2021
We are happy to read you took advantage of our Embassy Suites amenities. Complimentary breakfast and evening reception are a staple here at the Embassy and we're happy to provide these to our guests in a safe manner during these times.
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WallingfordEl wrote a review Mar 2021
Philadelphia, Pennsylvania
5.0 of 5 bubbles
I usually stay at hotels immediately off the interstate when traveling but tried the Embassy because it is located near a favorite restaurant (Corner Cafe). What a delightful stay! The lobby is lovely. The room was clean, comfortable and exceptionally quiet. Everyone was very friendly and best of all, the offered breakfast was hot and delicious. What a great find and worth the few extra miles off I-64.
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Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erin Fosson, Sales at Embassy Suites by Hilton Louisville East
Responded 15 Mar 2021
Thank you for choosing us for your recent travel and sharing your experience for future travelers to read. We are just a few miles away from I-64, I-71, I-264 and I-265. And our location in the heart of east Louisville provided 50+ restaurants within just a few miles. We LOVE Corner Cafe as well. Glad you enjoyed and see you next time!
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carnut695 asked a question Jan 2020
Burlington, Kentucky94 contributions27 helpful votes
Is the pool water heated?
Answer from Erin F
Louisville, Kentucky6 contributions12 helpful votes
Yes, the indoor pool is heated.
Answer from Gary B
Hi Dee Dee, Rarely does a single group take over the entire hotel. We are a busy hotel that accommodates many different guests. Each day can have a different personality so it is difficult to give generalized answers to your questions. I will say we do strive to insure each guest has a pleasant stay with us. Please reach out to me directly at the hotel if I may be of further assistance. Gary Burdette
Answer from Erin F
Louisville, Kentucky6 contributions12 helpful votes
I started at the Embassy in October of last year and the pet policy has been the same. As a brand, Hilton has not indicated that this will change and that we will continue to accept pets with the required pet deposit. Unfortunately, we do not designate specific rooms for pets.
Elizabeth L wrote a tip 12 Jun
1 contribution
5.0 of 5 bubbles
"No"
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Adventerous wrote a tip Mar 2024
Columbus, Ohio101 contributions11 helpful votes
4.0 of 5 bubbles
"Located in a quiet area."
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Randy K wrote a tip Jan 2024
24 contributions13 helpful votes
5.0 of 5 bubbles
"The hot tub has been filled in so no longer exists. The location is among a bunch of office complexes, so there are no nearby restaurants. "
Read full review
Conjuna C wrote a tip Jan 2024
1 contribution
1.0 of 5 bubbles
"When making reservations, if you call the hotel, book online. Do not listen to them when they tell you to wait and book at hotel "
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Journey01921425134 wrote a tip Dec 2023
1 contribution
1.0 of 5 bubbles
"I wouldn’t recommend this place "
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Not the right property for you?
There are more places to choose from in the Louisville area.
PRICE RANGE
₹11,940 - ₹16,281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites louisville, louisville embassy suites
LOCATION
United StatesKentuckyLouisvilleEast Louisville / Lyndon
NUMBER OF ROOMS
150
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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EMBASSY SUITES BY HILTON LOUISVILLE EAST - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Embassy Suites by Hilton Louisville East
Which popular attractions are close to Embassy Suites by Hilton Louisville East?
Nearby attractions include Iceland Sports Complex - Public Skate Hours (0.7 km), Champ's Rollerdrome Louisville (0.8 km), and Louisville Skating Academy (0.7 km).
What are some of the property amenities at Embassy Suites by Hilton Louisville East?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites by Hilton Louisville East?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Louisville East?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Louisville East?
Yes, free parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Louisville East?
Conveniently located restaurants include Corner Cafe & Pizzaria, Chef's Cut Pizza, and El Mariachi Mexican Restaurant.
Are there opportunities to exercise at Embassy Suites by Hilton Louisville East?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Embassy Suites by Hilton Louisville East?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Embassy Suites by Hilton Louisville East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Embassy Suites by Hilton Louisville East offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton Louisville East?
The staff speaks multiple languages, including English and Spanish.
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