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Holiday Inn Express Louisville Northeast

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Holiday Inn Express Louisville Northeast
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99 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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Buckner, Kentucky
Reviewed 22 January 2017

I came here for a weekend getaway with my boyfriend and we had an amazing time! The room was spacious and there was no noise present that could be heard in our room. The staff was very polite and friendly and really went the extra mile to make sure that we were taken care of. We were able to check...

Thank pattersonshawna77
Olathe, Kansas
Reviewed 20 January 2017 via mobile

Pulled into the hotel - the parking lot filled with shipping crates throughout the good spaces to park. Lobby was nice and lady working the overnight was really nice. HOWEVER....it went down from there First off the day shift double booked my room and I nearly walked into an occupied room- fortunately the auditor figured this out and ran down...

Thank Iron_snail
IHGService, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Hi Iron_snail, It is our goal to consistently provide superior service and accommodations and we appreciate your feedback. Going through your comments, I'm glad that you found our lobby aesthetically appealing and that our Front Desk personnel was able to welcome you upon check in. However, the succeeding scenarios you described are concerning and I'm sorry if you and your...

Southaven, Mississippi
Reviewed 17 November 2016 via mobile

Room is very clean. Bed is comfortable and clean. All linens are soft and clean! Out of all the hotels I stay in, this property gives you a wipe to clean the remote. Just think how many people handle that remote. Even though house keeping cleans the remote. It's a piece of mind to clean it yourself.

Thank Umpire2020
Charleston, West Virginia
Reviewed 24 October 2016

Very nice hotel, especially for the money! It looked like it had been given an upgrade & remodel and when I asked the clerk said it was finished in May 2016. It showed. It just had a new and fresh look about it. The room had the 50" TV in it which was the BIGGEST TV I have ever had...

Thank James A
Rocky P, General Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rocky Patel Guest Service Manager

Reviewed 3 October 2016

Poor customer service, hotel was under construction and as a Platinum Elite, I got the worst room in the place. There aren't words for how poor the overall quality of this place is. I stay in many hotels a year - few win my scorn so completely.

Thank BlueHenFlyer
IHGService, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Dear BlueHenFlyer, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for the inconvenience caused by the renovation and for failing to meet your expectations...

Reviewed 21 September 2016

I stayed here this past January and returned this week for a short stay. The renovations are NICE! Honestly, last time I stayed I did not think the hotel needed a makeover but it was refreshing. The breakfast area is definitely improved too! Lots of choices and very open. Now, here's what can be improved. The fitness room. First of...

Thank MissAmericaCrownHead
Grand Rivers, Kentucky
Reviewed 10 September 2016

Hotel is clean on grounds and all of premises as well as rooms. Had no problems when staying there. Adequate free breakfast with better than average offerings. Quiet and comfortable . Have stated here before in past and will again when in Louisville area.

Thank Ronald C
San Antonio, Texas
Reviewed 15 August 2016 via mobile

First, the interior of the place is falling apart, and the place looks totally unfinished with no indication of progress being made. Second, and more importantly, the customer service was abysmal. We booked our room with an understanding of a specific, post-tax rate. Upon check-out, we were told that our agreement was apparently invalid. The manager was not remotely understanding...

Thank lewismaverick
IHGService, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Dear lewismaverick, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I...

Simpsonville, South Carolina
Reviewed 6 August 2016

We stayed at the hotel in July. The employees we encountered on our stay were all wonderful! It was after the stay that the Management/Owner was less than professional! I left a skort on the hook on the back of the bathroom door. The skort had a large amount of cash in the front pocket. I called the hotel the...

Thank Cheryl C
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rocky...

Reviewed 11 July 2016

Depending on the out come of a situation i had, determines the overall rating and experience. On 7/9/16, the A/C unit quit working overnight. Talked to the front desk and left message for manager. Never received a call. When i returned home, I called again on 7/10. Still have not received phone call. Called corporate, They have to contact hotel....

Thank Tim K
Rocky P, Guest Relations Manager at Holiday Inn Express Louisville Northeast, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Rocky Patel Guest Service Manager

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Room/Suite (18)
Dining (8)
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Pool/Beach Area (1)
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Bathroom (1)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express Louisville East is located off of I-265 exit-32, on Chamberlain Lane & Westport Road interchange, where our guests find Consistent Quality Service. We offer complimentary Deluxe Continental Breakfast with Hot Items, Heated Indoor Pool, Whirlpool, Fitness Center, Meeting facility up to 40 people. Convenient access to Ford Plant, local shopping, dining, area businesses & Churchill Downs, home of the Kentucky Derby.With our 100% satisfaction guarantee & Priority Club Rewards, is the right hotel for all your business & leisure needs. We are just minutes from Downtown Louisville, 4th Street Live, HorseShoe Riverboat Casino, Kentucky Fair and Exposition Center, Cardinal Stadium, University of Louisville Campus, E. P. Tom Sawyer Park, Six Flags Kentucky Kingdom, and Louisville International Airport, Airport Code SDF. Whether in town for business or pleasure we can meet and exceed your needs. With our central convenient location, your just minutes from restaurants and entertainment. We offer Complimentary High Speed Wired & Wireless Internet Access in Rooms, Lobby, Meeting Room, Breakfast Area & Business Center. ... more   less 

Additional Information about Holiday Inn Express Louisville Northeast

Address: 3711 Chamberlain Lane, Louisville, KY 40241
Region: United States > Kentucky > Louisville > East Louisville
Price Range: ₹ 8,084 - ₹ 13,162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Louisville Northeast 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Louisville i-265 East Hotel Louisville
Louisville Holiday Inn
Holiday Inn Louisville
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Questions & Answers

Questions? Get answers from Holiday Inn Express Louisville Northeast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor rooms are probably better.”
 of 5 bubbles jamesaG6718PW, 24 Oct 2016 | Read review
“All rooms were nice.”
 of 5 bubbles MissAmericaCrownHead, 21 Sep 2016 | Read review
“Construction/renovation noise is minimal.”
 of 5 bubbles KathyS468, 26 Jun 2016 | Read review
“It's in a very good area with restaurants and shopping centers around the corner.”
 of 5 bubbles dustinh171, 11 Dec 2015 | Read review
“Stay on high floor”
 of 5 bubbles cbMoline, 2 Nov 2015 | Read review
5 of 5